AV
Andre van der Berg
Active since Aug 2022
4
Reviews
0
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Reviews
4 reviews2 months ago
Total peace of mind - completely covered with OUTsurance
Honestly the best experience using Zach Barnard as a broker for our business insurance with OUTsurance. From enquiry, to tedious questions, to quotes, and more quotes and unending patience for us to decide on policy covers - just amazing! We are also covered with car insurance with OUTsurance, and life insurance. Just total peace of mind. If you need insurance - look no further than OUTsurance!
53 replies
29 months ago
Found our new USB supplier - YAY
WOW! First time getting an order from USB and more. And with new comes a little bit or nervousness. We placed an order. Before we could check, we got an order confirmation. The sales team was on the ball and sorted out our branding in no time. We received a notification that our order was dispatched and before we knew it, it arrived well packages to protect your purchase. Each USB is individually packaged. Beautiful. HIGHLY RECOMMENDED.
0 replies
38 months ago
Shocking service at MTN Robertson
Every single person in South Africa have had to endure the excessive loadshedding that has plagued the country. Every single business has had to adapt. MTN Robertson has decided to not invest in any back-up electricity solutions to continue to assist their customers in this already difficult time. Instead people are having to wait outside closed doors, whilst the staff are inside sitting in closed shop for the loadshedding period. After loadshedding the doors open, there are 3 staff members but only 1 is assisting anyone. The other is busy on her phone with a personal crisis. And the 3rd can only do payments. The manageress at this establishment is extremely unprofessional. Evania Muller, who over the other clients in the q told me - oh I'm waiting to do a sim swop. I will have to wait for her cubicle as the other cannot do the service. And then her and the customer in front of her were laughing, as if they were talking about me. My husband and I was at the store just after 10:00. The power was off and I enquired about doing a sim swop. She told me I had to have a affidavid about the lost sim. So I went and got it, she was sitting in the doorway of the shop doing nothing, and when I was standing there she was sort of surprised that I made an enquiry. When I got to the front of the q she told me I had to have a certified copy of my ID. I told her I had just waited 2 hours to get to the front of a q and now she tells me except for the affidavid I need a certified copy of my ID. Then I told her she could have told me this before I left the previous time. I asked her if I go and get it now, can I come back to the front of the q as I don't have another 2 hours to waste. She told me no and that she had already told me and my husband about the certified ID. I came home now and my husband agreed nothing was ever said to us. The staff at this establishment is unprofessional. They see the q out of the door, and everyonne is waiting. Waiting over an hour to just ask a question is totally unacceptable. They make zero effort to make it comfortable an enjoyable experience to deal with them. Shocking shocking and appalling that people deal with customers in such a manner in the service industry. S. Burger
0 replies
45 months ago
Great service until you want to reject their offers
My partner was harassed by Platinum Life for a free gift offer via referral for months on end, daily receiving up to 7 calls. We have truecaller on our phones. Today they used a number which was not immediately recognized and my partner picked up the call. The sales agent told her about the free gift a friend referred her for, and her having lost her sister to breast cancer 3 years ago, he hooked her into the free cover month for cancer cover. She went through the process of giving him her banking details (her fault) and then was handed over to a colleage (to apparently rate his service) This colleage, a female was extremely pushy and tried to force my partner into signing a mandate on her account. After she repeatedly told the woman that she did not feel comfortable with agreeing to a debit order without having seen any paperwork, the call was ended with my partner requesting the whole thing cancelled. The instruction mandate was already sent to the bank - 3 times! My partner immediately contacted Capitec who she banks with. They told her that all she need to is to decline the mandates on the banking app, which she did and the system came back with an error. She tried calling the bank again but it kept being a busy line. And she got busy again. Now she checked her banking app again, 2 of the 3 mandates are now active on her account - without being approved. She phoned the bank and was told that the bank cannot cancel any mandates from their end and that we would have to contact the creditor to cancel from their end. NOW we're having to waste more of our time cancelling something which we did not agree to in the first place. Honestly it is appalling the lengths the call centre agents go to, to force clients into quick decisions! JUST SHOCKING!
134 replies
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