Active since Aug 2022
What shocking service. We go off for more than a week at a time for "maintenance" for the last 3 months. This last month we have intermittent and spotty internet for over 2 weeks. Feel that they are oversubscibed and throttle the internet. Cancelled and moved to Openserve
Excellent service from RockNet we have been very impressed. Signed up as we were having such bad service from another provider. Within 2 days of signing up Openserve had come to install the line, we had received the router and were online. Fast speeds and excellent customer service when calling and chatting to their representatives. Well done, would highly recommend! They definitely under promised and over delivered. *We are still waiting for some other service providers to get back to us with a quote :)
I had a terrible experience with the delivery service from this company. Despite explicitly asking the driver to call upon arrival at the gate, the first driver claimed he got lost. The company refused to provide the driver's number for assistance and simply rescheduled for the next day. We provided clear delivery instructions and reiterated the need for a call at the gate. The second time, the driver arrived, spoke to someone nearby, and left without calling as requested. The company blamed us for the issue and refused to complete the delivery. I would definitely not recommend their service. Zero stars for service delivery. In the end we had to get a refund.
3 years ago I changed from a personal account to a business account, I late paid my account at the time due to the change over there was some confusion. I have the POP and yet according to my credit score I owe MTN this money. I have had debt collectors calling me non stop. I have sent MTN Legal many emails, they confirm I do not owe any money. Yes to date I still have my credit record to be updated and MTN Legal to reply to my many emails or update my credit record. I have tried to call MTN with little success. I have over 10 emails telling me they will get back to me within 24 hours. What a joke.
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