RV
Rene van der Westhuizen
Active since Feb 2010
8
Reviews
0
Industries
Reviews
8 reviews56 months ago
Third Complaint trying to get NATIS documents from 20/8/2021
Isuzu Bakkie registered in the name of Standard Bank and needs to be changed to owner of vehicle. On 20/8/2021 the Attorney requested said documents from nqobile.khumalo at standard bank Asset Finance dept and they sent them all the documentation they requested to attend to the matter.. On 26/8/21 they send a mail to the Deceased Estate Department saying that they will assist with the insurance query. All we need is the NATIS document to confirm transfer of ownership from Standard Bank to the owner of the vehicle. It is now more than a month later and no documents in sight. I have had to log 3 complaints to get that right, maybe I will be third time lucky. (Although I had no response from Standard Bank with regards to my 2nd complaint)
53 replies
57 months ago
May the force be with the poor people that still bank with Standard Bank
On 13/8/21 I logged a complaint on Hello Peter regarding a Natis document I need urgently. On 17/8 4 days after my initial complaint Mfanathi Mhlangu from the Customer Resolution Centre contacted me to say that the Mall of the South Branch will contact me to resolve my issue. Nobody will believe me when I tell you this but I am still waiting for their call. So unlike Standard Bank. In the meantime I took matters in my own hand and got hold of the Asset Department. Spoke to Nqobile Khumalo and explained what I needed. While I was on the phone she spoke to the attorney who confirmed my request. As I had all the documents she requested with me, I sent it to her and COPIED the attorneys in my mail on 13/8/21. Again against all expectations I had to follow up with her on 19/8/21 just for her to tell me that the request must come from the Attorney who was copied in the mail...I have no words. Now any normal person would immediately respond and say please ask the attorney to forward your mail to me so I can take action, and not wait for the client to follow up. A service orientated person who can think would just send a mail to the attorney and confirm if they can proceed and if they are still ensure ask their telephone number and get confirmation for the 2nd time. This was really the last straw Standard Bank you have lost me as a client. Can I ask respectfully that someone contact me to arrange for the closure of my account because honestly I had enough.
53 replies
57 months ago
Bad Service as usual
I went onto Standard Bank website as I need to sort out a financed Vehicle query . I requested a Call back. Zodwa Klaas phoned me back on 7/8/21 but said she could not help me and she copied me in a mail that was sent to the Vehicle and Asset Finance Department on the same day. I heard nothing and send another e-mail to them on 11/8 requesting a call back. As usual dealing with standard Bank I am still waiting for somebody to phone me. Hopefully somebody will get back to me eventually....
106 replies
64 months ago
Good service received
Excellent service especially from Patricia that works at reception in the workshop. Highly recommend Vaal Mazda
0 replies
65 months ago
Yoco after service sucks
I had a question on Yoco's stock management tool since 3 November 2020. I have been following up weekly. I have not received any response whatsoever. It has been a month with no reply. Unfortunately Yoco is good and more affordable than banks so there is nowhere I can take my business. But if there was anybody in the market that offered the same I would have moved my business a long time ago.
56 replies
105 months ago
Is somebody out there???
Dear Standard Bank, on 15 June I send an e-mail to your Prestige Bank Division to cancel a R15 Postal statement fee which I never authorised you to deduct from my account in the 1st place. I manage my banking affairs on Internet. I received no response so I understood it was done. On the 25th of June you deducted it again? When I followed up via e-mail after the transaction went through again in spite of my request to cancel this they informed me they are unable to reverse transactions and they will make an appointment for me with a Banker. This will cost me more than R15 to get to the bank, pay for parking and sit and wait for how long to get a transaction reversed that I NEVER AUTHORISED in the 1st place. I indicated this to the Prestige line and again total silence. I do not know who my banker is so please can I ask that somebody with authority reverse the transaction. This is not about the money it is about the principle of the matter. I have already send 3 e-mails about the matter, begged for help on Facebook to no avail so now let's see if somebody will assist. My request is simple. I just want you to reverse the R15 fee that should not have been deducted from my account. Thank you.
122 replies
135 months ago
Do Not Bank with Standard if u have a choice
I withdrew R1300 in Onitsha Nigeria from my Standard Bank account in SA 0n 16/8, however I did not receive the money but the amount was deducted from my credit card account. I contacted the local bank and they informed me this happen regularly - my account will be credited within 2 weeks which did not happen. I contacted Stanbic on 16/09 and they referred me to SA. I phoned Card Division and they promised to give me feedback, did not happen. I logged complain with Customer Resolution Centre Ref 60449503 on 4/11 received no reply. A second complaint was logged with the CRC and no response. Eventually I reported the matter on 17/2 with Hello Peter and on Std Bank Facebook page. Got an e-mail from Thabisele Nxumalo to say they will investigate and revert. It is a month later and to no surprise I have not heard anything yet again. Standard Bank can keep my money I don't want it anymore as I will be closing my accounts with them after 30 years. It is purely a matter of principle for me that a bank provide such appalling service and get away with it. Just want to warn potential clients of what will happen when things go wrong with their accounts.
76 replies
136 months ago
Unacceptable Service
I currently reside in Nigeria. I tried to withdrew R1300 4 times in a row on one day. I only received 3 withdrawals however my acc was debited 4 times. The Branch manager at the local branch confirmed this happens regularly and I must just wait about 2 weeks whereafter my account will be credited. This did not happen and I logged a query with Standard Bank in Nigeria on 16 Sept. Eventually they referred me to SA. In Oct I phoned Card Division and they said they will come back to me - nothing. I logged a complaint with Head office on 6 November and received no response. I followed up on 10 February still they are ignoring my query. I have banked with Standard for more than 20 years and this is how they treat their clients? My colleagues banking with Investec and FNB had their cards cloned and money withdrawn from their accounts and within 7 days their accounts were credited again! In my instance there was no fraud involved just not enough money dispensed and I have to wait 5 months for a response. No Standard Bank that is not customer service...... Just inform me if you will reimburse me so I can decide if I must change banks after more than 20 years of loyal support.
77 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (25%)
1 Star
5 (62.5%)