Active since Aug 2022
The Site or URL often not working of late. Support says - just a glitch. Just pay us your monthly fee so the staff and CEO get some Bonuses is how it go's. When their web URL is down it is also a **** and not shown on the home page as such. The FaceBook page is sometimes attended to - but generic answers are given that never resolve the problem. An example of late is that one is not allowed to purchase any NASPERS or ASPI Shares. While Naspers is possibly the largest JSE top 40 Stock.
At the point of purchase I questioned the supplier if they qualified their batteries specifications. However the batteries were delivered very quickly without a reply. It was only discovered when used on a 4 hour Load Shedding Cycle that these batteries as new only lasted +-2H20 Minutes. The advertised rating is 59 AH over 10 Hours = 5.9 amps x 10 Hours. My UPS Inverter uses 2.9 amps and as such should last for at least 18 hours. However when discharged to the minimum 11 Volt Safety Value only lasted +-2H20M at best. This is only around 12.5% of the advertised capacity and about -8x less than expected. Or Less than 80% what should be achieved and severely under performing as a brand new battery for R1200 each x2 + R480 for delivery. All emails further to performance questions have been ignored or not rep**** to.
Just when you need to manage ones Investments, at important times the platform Dies. Lost some $400 now. But they will charge me more every month? Why? The Ceo wants' a higher salary from our Usage.
I used their service to make funds available as I knew I needed to purchase the Black Friday Special of Trading View at -70% is US$250 Normally $700+ Despite doing all they require, any withdrawals have been blocked now for over 1 Year. Emails seem to be automated. My last 10 messages give me the same similar reply, with different responders. Also on their withdrawals page portal email prompt takes you through many questions, only to eventually get an email prompt that this is an unmonitored email address. The Recent Minus 75% of their share price could also be a clue towards market sentiment. I doubt Mr. Peter or Mr. Charles Savage could enlighten all?
Do not get bank statements. Do not use their card. Charge me +-R200 every month. Web site Call center does not answer. Reporting a ****** card or phone center just goes to MUSIC for 25 minutes. ***.
Advertised 2x 59 Amp Hour Batteries German Technology I purchased new perform only at 12.5% of the rating as new. Expecting 5.9 Amps for 10 Hours = 59AH as advertised. Delivered 2.9 Amps for 2.2 Hours = 6.4AH as tested. Almost only +-10% of advertised capacity as new and as we know will get worse over time. Emails for support and replacement are currently ignored.
Bought a GO recharger for R100 so as to monitor my tenants consumption and installed it. Will only work if registered - this is OK. However, as the tenant will pay me directly, and not purchase from a store etc. Recharger is requesting lots of personal information including my banking info and ID Picture and physical addresses and basically all you would need to commit *****. Remember they do not need to commit the actual *****, but can easily on-sell ones valuable DATA. I was impressed by their very quick response to my registration via email within 15 minutes, as this not the normal efficient response one receives from a service company. Now while they make a profit from on-selling purchased electricity from tenants and add a +-15% surcharge, and this is OK as they are a business for profit. While this might be a legit Company - my suspicions are raised by the fact that the equipment supp**** will cost well over R1000 to manufacture in South Africa, and is heavily discounted at Builders Warehouse where I purchased the meter. Also the semi-aggressive nature of the support agent for me to quickly respond for further personal information - raised a few flags for me. Please do not contact the company with this information or publish it, as there is possibly ongoing investigation.
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