NB
Nosongezo B
Active since Sep 2022
23
Reviews
0
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Reviews
23 reviews2 months ago
STAY AWAY FROM INNOVATION GROUP
I took a service plan with Innovation group but whenever I take my car for a service they refuse to pay. January I serviced my car and paid R14 400 out of my pocket, now when I tell them I need to take it for a service again, they telling me I need to be consistent using their service whereas I had no choice last time. They might not pay again. Their callcentre agent I just spoke to, dropped a call on my ear and never returned it💔💔😡.
1 reply
4 months ago
Not happy
I am writing to express my extreme dissatisfaction with the service I have received regarding my credit application submitted on Saturday, 14/02/2026. Despite being promised a follow-up call by Monday morning from branch consultant Angelo Caswell, I received no communication. I have had to call the branch numerous times today just to be asked for documents(via email) that should have been requested days ago. Furthermore, Mr. Caswell has been unavailable and is not returning my calls. This level of negligence is unacceptable. I expect an immediate update on the status of my application and a professional standard of communication moving forward.
1 reply
6 months ago
Escalating to social media and financial ombud
😤 Formal Complaint Regarding Policy Lapse and Poor Customer Service by Old mutual 1. Summary of the Issue I am writing to formally complain about the lapse of my policy and the subsequent failure of Old Mutual to resolve this issue in a timely or communicative manner. My policy was incorrectly listed as lapsed due to a missed payment, despite sufficient funds being available in the account on the agreed-upon debit date. Old Mutual failed to process the debit and subsequently failed to communicate before unilaterally issuing a lapse notification. 2. Breakdown of the Customer Service Failure Failure to Debit: The primary issue is Old Mutual's failure to successfully process the debit order on the agreed date, even though funds were available. Failure to Communicate: A lapse notification was issued without any prior attempt to contact me regarding the missed payment, which is unacceptable given that the error appears to be on the company's side. Failure to Reinstatement: I made multiple attempts to call the company immediately after receiving the notification to reinstate the policy, and received no answer on those calls. Failure to Follow Up (Case #: CEA251161533): Coleen, a Relationship Manager from the Customer Complaints department, began investigating this issue on December 9, 2025. Despite the urgency of a policy lapse, I have received no follow-up call, email, or outcome from her or the department since that date. 3. Required Resolution Immediate Reinstatement: My policy must be immediately reinstated with no penalty or break in coverage, as the lapse was caused by Old Mutual's debiting failure. Formal Explanation: I require a formal, written explanation detailing why the debit was not processed when funds were available. Communication: I demand an immediate call or update from Coleen with a confirmed resolution and timeline. 4. Statement of Concern The poor handling of the debit process, coupled with the complete lack of communication and resolution on a critical policy matter, raises serious concerns about the reliability of Old Mutual. This experience makes me extremely skeptical of whether any future claims will be honoured when they are needed. I expect an immediate and satisfactory resolution to this serious matter.
1 reply
6 months ago
Poor service
Oldmutual doesn't care about their clients- The core issues are as follows: Lack of Accessibility: I have experienced unacceptable delays when attempting to contact your service channels. I waited on the phone for over 40 minutes today (wasting personal airtime) and also failed to connect on (08/12/2025) Unanswered Correspondence: I sent a crucial email regarding my policy on November 19, 2025, which has received no response to date. Inconsistent Debit Order Execution: Despite having sufficient funds available, Old Mutual has inconsistently failed to process my scheduled premium debit order. Failure to Communicate Critical Information: My policy lapsed, and the only communication received was the notification of the lapse itself. I received no proactive communication regarding the missed payment that could have prevented the lapse. The cumulative effect of these failures suggests a profound disregard for the client experience. I require an immediate response and a clear action plan within [ 24 hours] to resolve the underlying policy issues and address the service failures mentioned above.
1 reply
13 months ago
Don't do business with Nedbank, EVER!!
I'm so disappointed with Nedbank. I was promised a credit on the 26/04/25 which I app**** for telephonically with Morena Nkatlo whom said I should expect money to reflect money in my account within 24-48hours. I never received it. To my surprise yesterday I was called and was informed I should expect 5K lessor than the amount I agreed upon on the 26/04/2025. I already accepted the debicheck which gave me even more hope that money is on it's way. I spent so much time calling and emailing them since the application date. I will never recommend them to anyone I know. I've had the worst experience ever with them.
0 replies
13 months ago
Disappointed😡
I did an application with Morena Nkatlo, application was approved Saturday already, no funds yet. I asked Morena progress of my application, he did not answer me. I recently called and Constence answered, she dropped on my hear. So disappointed with Nedbank.
0 replies
15 months ago
Leaving crocs after 19 years of being a loyal customer to them😒
I've been trying to buy online found it difficult. Used their WhatsApp number, they never got back to me. I tried their chat online as well, very bad customer service. Because of my weight, I only do crocs in summer since my high school days. I was never this disappointed. I trusted them so much. I'm working and have no time to go to the malls as I normally do. I'm looking for a competitor, enough🚮🚮
0 replies
17 months ago
MESSED MY CREDIT SCORE WITH ANY FORM OF COMMUNICATION
I am so ****ed with this company, I don't know anything about them, never been contacted by them but for some strange reason I see them on my credit profile. To my knowledge all my accounts are up to date because as per my research they are debt collectors. If your listing is not removed by end of day, I'm taking this up with ombudsman.
0 replies
18 months ago
PayJoy is a ****, stay away
Payjoy is a ****. I paid my account on the 21/12/2024 and again on the 24/12/2024 my phone is still locked. payment was meant to be made on the 20/12/2024 but I mean after the payment of the 21st payjoy supped to unlock my phone. I don't have a phone since the 20th, so I'll suggest that if you need a phone look else where, look at options like laybuy or have an account with responsible creditors. stay away from payjoy if need peace of mind. I overpaid payjoy but still have no phone. I need to get a phone elsewhere and be paying payjoy, imagine.
1 reply
18 months ago
annoyed.
Payjoy locked my phone after a late payment, which I have no problem with. My payment was due friday, I made payment at 5:00 am saturday, I still have my phone locked. I need my phone to function my work duties, I'm afraid I need to report to work tomorrow at 7:00 with no phone. Not happy at all. If they lock your phone instantly after missing payment why not unlocking same time after making payment??
1 reply
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