DH
Dylan H
Active since Sep 2022
3
Reviews
0
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Reviews
3 reviews5 months ago
Horrific Customer Service - FAW Trucks
I purchased a brand new 5ton FAW from the Pinetown dealership on the 9th of July 2022. On the 19th of October 2022 I notified the dealership that the fog lights had discoloured and cracked and needed to be replaced. The lights were ordered and arrived on then 1st of December as they never had stock. The lights were changed under warranty. I was told this was a common issue. On the 15th of August 2023 I contacted the dealership and reported the same issue again where the lights and discoloured and cracked. I was told the truck was out of warranty and I needed to pay for them to be replaced. The dealership suggested that I replace the bumper and foglights to the newer spec bumper as they had a number of issues with the older shape foglights but I need to pay for it to be done. I eventually paid for a new set of foglights out of my own pocket. On the 18th of June 2025 while my staff were traveling to Richards Bay they had to pull over on the side of the N2 as the truck was making a weird sound. It was established that the steel mounting brackets for the gear box had both snapped. I called the dealership and was told they had stock. I drove through from Ballito to find out they only had one in stock and had to order the other one. I then called a steel fabricator out to weld the brackets on the side of the N2 so we could get back home. I was charged R388.30 for the bracket I collected and then charged R776.30 for the other bracket which is identical. When I questioned the difference in price I was told the factory have the right to change pricing. On the 22nd of October 2025 my driver went through and purchased a water trap filter and paid with the company credit card. When I saw the invoice and what we were charged I drove through to Pinetown from Ballito and returned the item on the same day. I was charged R4724.83 for a water trap filter and managed to get the exact same filter made by the same manufacturer locally for R565.00. I was told I needed to fill in a document and supply a copy of my bank confirmation letter and that the refund would take up to 21 working days to be paid back. It's now 29 working days and I still don't have my refund. When I called the dealership and asked what the delay was they said "only the Chinese make payments and they are returning from a new launch". I have never experienced such poor customer service in all my life. You would think that people would go out of their way to ensure their clients receive the best possible service. Unfortunately as South Africans, we've become accustomed to **** poor customer service and that seems to be the norm. If you're in the market for a truck I'd strongly suggest looking at one of the more reputable brands.
0 replies
31 months ago
**** Poor Service
Shocking, ********** service. My father passed away in August 2022. To date his estate hasn’t been finalized. Capital Legacy were happy to take their fee and now we are left with unanswered emails, promises that never amount to anything and the list goes on. I’ve had to get ahold of my fathers personal banker to get bank statements for the past 3 years so Capital Legacy can do their work. You email to follow up, no answer. Weeks go by no answer. I strongly suggest you look elsewhere when looking for someone to handle your will and estate. I’ve cancelled my policy and my brother is doing the same.
131 replies
44 months ago
Disgusting customer service
Absolutely disgusted with the poor service received. My father passed away on the 11th of August 2022. I notified his broker via email that he had passed, they were well aware of the situation. On the 6th of September I received an email from them stating that my fathers policy had been cancelled as of 1 Sep 2022 due to his bank account being frozen. So for a week my mothers house and car weren’t covered. They had my details, no attempt to contact me at all. They just cancelled the policy without notifying anyone. Absolutely **** poor.
134 replies
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