FJ
Frans J
Active since Sep 2022
5
Reviews
0
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Reviews
5 reviews19 months ago
Best After Sales Service Thula Moya Energy
The Best After Sales Service you can get. My invertor to my solar suddenly just stop working after 2 and half years which was installed by Thula Moya. I WhatsApp the owner Devein about it on a Sunday 14 July and he rep**** that he would send someone on Monday. As promised they arrived in the morning and had to remove it for repairs by Sunsynk which I later found out it went to ARB Solar Technical in Durban (3rd Party) where it was bought from at the time of installation. ARB never sent it on to SunSynk for repairs and had it on their floor until 29th August after I wrote a bad review on SunSynk thinking it is them. SunSynk got hold of me and got the Invertor on the 29th and fixed it the same day. It was collected by ARB on the 4th and once again kept it on their floor until I contacted them a week later which they then had it collected by Thula Moya who collected and fitted it the same day. Devin the Director even came the next day to double check if all is working correctly. This is what you call Excellent After Sales service. Well done to All involved at Thula Moya, Jes, Cindy and Devin thank you. ARB Solar Technical are the worst to get stock from.
0 replies
20 months ago
From Bad to exceptional Service - SunSynk
I wrote a Review on Sunsynk just over a week ago in which I gave them a 1 Star rating due to waiting for my invertor to be repaired since 14 July. I then found out the problem was not them but a company ARB Technical Services in Durban. Sunsynk contacted me to get more detail after my review for more detail and said they going to look into the matter. They came back to me on the phone and informed me that they had only received the invertor now being the 29th August and will keep me up to date. The delay was ARB who had not sent it on and it was only lying there at the company's workshop. Late afternoon Sunsynk let me know it has been repaired the same day and it will be collected and returned to ARB. What great service, What a Star Chantelle and the Sunsynk team have been to get this resolved and repaired in 1 Day. Can't believe I had to go to this extent to get something done for more than 5 weeks. I will be waiting to see how long ARB takes to get it back to Thula Moya the installers of my system. Once I see this I will be doing reviews on them as well. Regards Frans
53 replies
20 months ago
Sunsynk Inverter repairs much to slow
My Problem is with Service by Sunsynk of the Inverter. I had the System installed just over 2 years and very good but now after getting Thula Moya was contacted on the weekend of 14 July 2024 contacted them to let them know there is a problem, and it is not working. Devin immediately rep**** and as promised sent someone on the Monday to see what was wrong. They removed it as they said it would have to go to Sunsynk to be repaired. that was going in during that week. I have followed up on a few occasions and was told that Sunsynk is very slow with their repairs. It is now the 23rd August and still no feedback on when I can get it back and installed. Totally unacceptable with still no Invertor having been repaired and re-installed.
53 replies
44 months ago
Upgrade
They replied to my last review that they would have a consultant to contact me. To date they have still not done so. I phoned Elite Mobile and they are now looking into the fact that they have been deducting these amounts of R150 and R159 from my account which they claim is a death insurance and for support which I never agreed to, only the upgrade. I will now wait there reply as well.
268 replies
44 months ago
POPIA Act being transgressed
I was contacted by a company EliteMobile claiming to be Vodacom for upgrade. They had all my information including Bank account. After a long discussion on the fact that Vodacom had transgressed the POPIA Act by giving out their Database to another company I was once again told they Vodacom. I did an upgrade which would cost R150. This was all fine until I have now seen my Bank account being charged this R150 every month. Vodacom says it is EliteMobile and they again blame Vodacom for someone in their Accounts department deducting the money every month. I have managed to reverse this last month's deductions but we will see how long it takes to get my other deductions back.
268 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (40%)
1 Star
1 (20%)