KG
Kyle G
Active since Sep 2022
4
Reviews
0
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Reviews
4 reviews16 months ago
Skynet Couriers - Pathetic Service Providers to eNatis licence renewals
Good Day I had the terrible experience of STILL currently waiting for my license disk to arrive from Skynet Couriers.I paid for my vehicle license renewal on the 22 November 2024 (18 DAYS AGO) and have still not received it .I received a sms message with my tracking number on the 26 November 2024 (a whole 2 weeks ago) that my stuff is out for delivery .Bear in mind that this is a very important document for people who choose to use the eNatis online platform as its for our vehicles.Im really being messed around by Skynet.The tracking app states that no consumer was available for collection which is totally BS as myself and my staff were at the given address during the said delivery times.Yesterday morning a indian gentalman from Skynet contacted me from a 087 106 5979 number and assured me that they would deliver yesterday 09/12/24 at 11am at the given address....again BS as no one showed once again. My question is how does Natis choose to partner with companies like this who are unable to deliver packages to clients on time ?Not even a apology from the company nor can you get hold of them on the numbers when you google the company .Very pathetic service as i still don't have my license disk even though this is meant to be the more "convenient" way of doing things. WAYBILL NUMBER : 080062291710
0 replies
19 months ago
Pathetic Unprofessional Service (Vehicle in dealership for over 1 month)
Horrible and utterly unprofessional service from this dealership.My vehicle (with 37000km on the clock) had a battery issue.The car went to the dealership over 2 months ago.The Battery was replaced 2 days later (bear in mind it takes battery center about 15 minutes to do this) nevertheless I was asked to collect my vehicle by the service adviser Tracey.Picked the vehicle up on the Friday afternoon just after 5pm and after driving under 1km from the dealership,the vehicle went into limp mode and began misfiring (remember this vehicle only has 37000km on the clock).We managed to drive the vehicle home and tried contacting mercedes, we were told to bring the vehicle to them.On Monday the service adviser requested that we need to get hold of mercedes assist to take the vehicle to the dealership surely this should have been done by the "service" advisor.Nevertheless we took the time as a customer to drive the vehicle to the dealership ourselves.We were then advised that the issue is due to the spark plugs and is a "fueling" issue and is not covered by mercedes we were then given a bill of R5k to pay for new plugs on a car that has a full active Warrenty with mercedes.After numerous calls,The "Service" adviser then said they would check the plugs again after we requested a report stating that the issue is due to fueling.To date this has never materialised.It is now over a month later with absolutely no feedback from the dealership regarding a report,no curtesy vehicle (as this is apparently not a mercedes issue).We have escalated the issue to mercedes Benz complaints last month who have never contacted us via email or call and state that they are still waiting for the dealership report (for over 1 month 😀).It's not about the money,it's about doing honest business with ethics towards your customers and clients.Mercedes should start advising all mercedes owners where they should be filling fuel in future because clearly their vehicles don't have decent quality fuel filters in place if the plugs are getting damaged so quickly? We have been loyal to the brand for the past 50+ years but this experience was nothing short of pathetic and is a poor and bad representation of the brand by NMI Umhlanga. They have absolutely no regard for customer service,the Hellopeter reviews around the dealership speaks volumes about the service.I honestly wish I took my vehicle to another mercedes dealership.Seems like a little money making **** to make clients fork out cash to replace spark plugs due to "fueling". No diagnostic report to date either.The location of the Dealership is what actually carries this dealership.I wouldn't advise anyone to take your vehicle to them.Rather go to another dealership and give them your business.After escalating to Mercedes Benz Complaints we have received absolutely no communication in the past month regarding the vehicle or a outcome.My last straw was when I called in and left on hold for 10 minutes while waiting to speak to Joyce from Mercedes Complaints.Every bit of communication was done from my end,not once did the dealership or the Complaints devision reach out to me as a client.Pathetic.
0 replies
21 months ago
PATHETIC SERVICE- Diners International Credit Card
Utterly pathetic service received from Diners Club South Africa.I used my card to book a trip and notified them that I was traveling abroad.As a business owner,my payments do tend to get delayed.Diners decided to block my card until payment was made (Fare enough) I made payment of R33500 that I owed them on the 29/07/24.They then advised the card was now active which i really needed as i was in a overseas country and really wanted to make use of their card as thats their catch line with the card being a "International" card.On the 01/08/24 literally 2 days later my card gets blocked again because diners decided to debit my account for the amount which I paid 2 days prior.Im currently now sitting overseas in a foreign country with absolutely no access to my credit card which should be active.Iv sent them over 5 emails and have not gotten any reply from them.Truly pathetic and I would never recommend them to anyone.Utterly pathetic service.They extremely responsive for you to pay,but useless when you need to use their service. Definitely not worth it.(Their job is to reply to emails so I don't understand how they cannot respond to mails)
53 replies
43 months ago
Netstar Mount Edgecombe Branch (Unpleasant customer service)
Good Day I had a highly unpleasant experience dealing with the Netstar Durban Branch (031 569 9500) .I contacted the company on the 01/09/2022 to upgrade my existing tracking unit so that i could monitor one of my company vehicles whereabouts a little better.The upgrade process from the call centre was not bad at all,the cliam handler sent through a confirmation upgrade sms with the CAS number -5830400-G4Q1 at 4pm.A few minutes later i received another sms stating that 'Your Netstar application has been approved.A consultant will contact you shorlty to schedule a special fitment.Regards,Netstar " Maybe im a stupid paying customer or i am illiterate and not able to read but that does seem to me that someone should have made contact with me to install the upgraded tracking unit ???? As a business owner with a number of vehicles including a number of my own personal vehicles i do have some knowledge over the years on how other tracking companies treat their clients and how responsive a tracking company should be as they are the ones who are meant to recover our vehicles in the event of a emergency ??But in this case with Netstar it has now been over 3 weeks and i have not been contacted by Netstar.If i didnt make the attempt to contact the company they would not have bothered.Either Netstar is too busy and don't need any more clients or they are just inefficient??? I called the Netstar Durban branch this morning on 031 569 9500 and spoke to the lady on switchboard who transferred me to someone who she said would be able to assist.I was greeted by a sleepy Netstar representive who sounded like she just woke up (Bear in mind this was after 8am) not sure if their staff are working remotly?She was unhelpful and rude to say the least,after explaining my frustration to her all she could do was pass the blame over in her sleepy voice.First she said there was no case logged (i didnt tell her that i already had the CAS number sms'd to me ) .I then told her i have a CAS number and gave it to her.This seemed to have annoyed her as she sounded like she wanted to go back to bed and gave the impression that im taking up her time.She then gave me some other excuses,at this point i was annoyed and told her i do not think you are the right person to assist and i will put this on HelloPeter to which she responded "Go - Ahead' . (Really hope their calls are recorded so management can deal with their customer service department) I really do not think this is a acceptable manner of customer service that a paying customer should receive.Especially from a tracking company who are meant to react as fast as possible.I was advised by Mahindra Pinetown to use their prefered vehicle tracking supplier Netstar (1 of my company vehicles) that is the only reason i used their services which has been utterly pathetic to say the least.I would love to hear what Netstar - Mount Edgecombe has to say on this matter.I do hope that their consultants calls are recorded to hear how their consultants speak to clients. Very Unhappy customer
266 replies
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