DS
Doctor S
Active since Sep 2022
21
Reviews
0
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Reviews
21 reviews2 months ago
SECOND FOLLOW-UP: Urgent Refund and Resolution Required
Dear Vodacom Consumer Website Team, I acknowledge receipt of your automated response advising that a consultant will contact me in due course. However, I am still waiting for feedback and, more importantly, my refund. It is unacceptable that this matter remains unresolved while unauthorised deductions continue to affect my account. This serves as a formal follow-up. I require: Immediate feedback on the status of my complaint Confirmation of the refund amount A clear timeline for when the refund will reflect Please treat this matter as urgent. Should I not receive a satisfactory response within 48 hours, I will escalate the complaint further to the relevant regulatory authority. I expect prompt resolution. Kind regards, Doctor 0824865017
0 replies
2 months ago
recharge with R70, this amount is deducted without transparent explanation or lawful consent.
Dear Vodacom Executive Office, This serves as FINAL NOTICE before full regulatory action. I have repeatedly reported unauthorised airtime deductions of R28.99 from my prepaid number 0824865017. Each time I recharge with R70, this amount is deducted without transparent explanation or lawful consent. Your failure to permanently resolve this matter constitutes potential contraventions of: • Consumer Protection Act 68 of 2008 – Sections 40, 41, 48, 54 and 63 • Electronic Communications and Transactions principles relating to consent and transparency • ICASA End-User and Subscriber Service Charter Regulations I hereby demand within 7 working days: 1. A full itemised billing record. 2. Written legal justification for the recurring deduction. 3. Immediate cancellation of any recurring service. 4. Full refund of all unauthorised deductions. 5. Written confirmation that no further deductions will occur. Failure to comply will result in formal escalation through ICASA, the National Consumer Commission, and any other appropriate legal avenues. I expect executive intervention without further delay. Doctor Cell: 0824865017
56 replies
10 months ago
Response to Final Legal Notice (Dated 19 June 2025) – Telkom Account
Dear Sir/Madam, I refer to your final demand letter dated 19 June 2025 concerning alleged arrears on a Telkom account under my name. I have no knowledge of, and never entered into, any credit agreement with Telkom; I have never requested, used or consented to any Telkom service. Your claim against me is therefore unfounded. Under the National Credit Act (NCA), a credit provider is required to furnish the consumer with a copy of any signed credit agreement free of chargelawguide.co.za. Telkom has provided no such agreement bearing my signature (or any proof that one exists). In fact, by law I am entitled to question the validity of any debt asserted against me. As legal commentary emphasizes, once a debt is disputed “the collector must provide proof of its validity” and may not continue to demand payment without verifying the debtmeyerattorneys.co.za. Indeed, South African courts have held that collecting a debt without proper documentation is ********meyerattorneys.co.za. In light of this, I formally dispute any liability and hereby demand strict proof of the alleged debt as follows: 1. Signed Credit Agreement: A complete copy of the Telkom credit agreement, bearing my signature, which allegedly created this debt. (Per the NCA, you are obliged to show the actual signed contractlawguide.co.za.) 2. Itemised Statements: Itemized invoices or account statements clearly showing how the claimed balance has been calculated, including dates of service and any charges. (I am entitled to “request a detailed statement of [my] account” and formally dispute inaccuracies in writingmeyerattorneys.co.za.) 3. Proof of Consent: Documentation evidencing that I expressly requested or authorized the provision of any services by Telkom. (If services were provided without my consent, they may be considered “unsolicited”; under the Consumer Protection Act a consumer “cannot be forced to pay for unsolicited goods…or for unsolicited services”saflii.org.) 4. Usage Details: Copies of all call logs, data usage records and similar details justifying the specific amount claimed, with the relevant portions highlighted so as to demonstrate how the balance arose. Moreover, you are hereby instructed to cease all collection and legal activities in respect of this purported debt. South African law makes clear that, once a debt is formally disputed, all collection actions must pause until the debt is properly verifiedmeyerattorneys.co.za. You must also refrain from submitting or must immediately withdraw any adverse credit listing on my record. The NCA and its regulations mandate that credit reports only contain accurate, up-to-date informationbarnardinc.co.za, and if a consumer disputes an alleged debt within the required notice period then no adverse information may lawfully be submittedbarnardinc.co.za. If you have already provided any negative listing to a credit bureau, note that Regulation 19(3) of the NCA requires such information to be correct and validbarnardinc.co.za; under these circumstances any adverse listing is unjustified and must be removed immediately. You are required to provide the requested documentation within 7 days of the date of this email. Failure to do so will be taken as confirmation that no valid agreement or debt exists. If you continue to pursue this matter without proof, I will not hesitate to protect my rights. This may include initiating legal action against you for harassment and reputational harm. (As you are aware, the Code of Conduct for debt collectors demands that all collection practices be “just, fair and honest” and prohibits any lying or misrepresentation to the detriment of a debtorcfdc.org.za. Your claim, unsupported by facts, violates these obligations.) In the meantime, I repeat that I deny owing any amount to Telkom and will not make any payment unless and until you have fully substantiated the claim. This is without prejudice to any further legal remedies available to me. For the sake of clarity, I expect written confirmation from Hammond Pole Attorneys within the 7-day period that (a) all collection efforts have ceased, (b) no adverse credit information has been or will be submitted on my profile, and (c) the requested documentation has been provided. If the matter is indeed closed, please also confirm that any listing has been removed from the credit bureaus and that this dispute is resolved. Yours faithfully, Shivuri Doctor
0 replies
10 months ago
Unauthorized Recurring Charges on 082 486 5017
Dear Vodacom South Africa, Re: Unauthorized Recurring Charges on 082 486 5017 I'm writing to request an immediate halt to recurring charges on my number 082 486 5017. It appears that my account has been subscribed to a Vodamail recurring service without my consent. I've noticed unauthorized deductions from January 2025 to date. I demand: 1. Refund for unauthorized charges 2. Cancellation of recurring service 3. Confirmation of cancellation Please investigate and rectify this matter urgently. Sincerely, [Doctor shivuri 082 486 5017 147147d@gmail.com]
106 replies
11 months ago
Dispute Regarding Account Cancellation Fees/telkomAccount number: 504*****897, Matter Number: HP9857325, Creditor: TELK_M_M,
Dear HP Attorneys, I acknowledge receipt of your email regarding my Telkom account. However, I strongly dispute the assertion that I have failed to pay the cancellation fee. As I have maintained throughout this process, I do not believe that I owe the stated amount. Additionally, I reject any implication that legal action or ITC listing is justified in this matter. Crime does not pay, and attempting to unjustly penalize consumers is unacceptable. I challenge this approach and request proper clarification, along with any supporting documentation that verifies the validity of this charge. Please provide the relevant information promptly so we can resolve this matter fairly. stop promoting crime you are Laking the knowledge. this it was not our agreement look at the date it will help you, 15th, 25th, or 28th. I suspect errors in billing or incorrect application of payments. im going to lodge complaint ,The Legal Practice Council for you ********ity with you telkom.
0 replies
21 months ago
Telkom , Petterson and Pandaram Attorneys they are running *****ulent ****s, the manager's name is Sharlene Rambally highly *******ed.
Telkom , Petterson and Pandaram Attorneys they are running *****ulent ****s, the manager's name is Sharlene Rambally highly *******ed. Please all South Africa if you see this P&P Attorney treating you, don't hesitate to report to the LEGAL PRACTICE COUNCIL. simple download the forms complete your queries on the foam send toin***zn@lpc.org.za telkom knows they were trying to ***** from me, know *****ulent Petterson and Pandaram Attorneys they think they will ***** from me. I will make sure that they fill the pain of *****ing from the poor of the poorest.
0 replies
30 months ago
Gateway Pretoria are very dangerous
McDonald GATEWAY Pretoria Restaurant#19700023 012 342 9388 People of south Africa pleas be aware of this Restaurant you might not make it at home to buy Food, it is very Dangerous this is not a joke it is Serious pleas. Yesterday day 5/11/2023 around 17h00 i have been ****** at Gateway Pretoria McDonald, the 14 max pro i phone inside McDonald,well i was waiting for my order that has take long too, to promote this ********. When i ask manager regarding to the footage, they refuse and tell me that its my loose. i must buy another Phone. i found that something is not adding up.i repeat ask them nicely to provide footage,for the circulation team to help circulate the vehicle still they refuse. Start telling me about the McDonald policy does not allow them to help me. That shows the management are involve at this ******** ******* of the cellphone inside McDonald. The arrogant of the Management it has showed me that McDonald Managers are the one that organised the ******** elements inside the restaurant after that they protect the ********. I want to know that McDonald are going to replace my phone 14 max pro i phone or not. or when we come to McDonald we must bring the self defended machine with us, if crime happen inside the restaurant we can defend our self. not even ask for the footage. that will be all over the news ,or we enter at McDonald with our own risk we must carry self deference to protect our self it will be fire by fire im rest assured by my words.
0 replies
31 months ago
suspension no payment ,
when you suspend the sim card you must be aware that you have suspended the money to. Data available money will be available i hope that will be clear,
262 replies
32 months ago
STOP *****ING IM TIRED ABOUT IT Vodacom account number: I8535799
Payment date On the 2022-08-31 Vodacom Account Number: I8535799 This payment of 2022-08-31 was not updated ,they were refusing to update by name Zanel . December 2022-08-28 Account get updated. From September ,October ,November and December the Account was suspended I did even used the Data. All does months I have paid without receiving data. I have Close my bank account on December 2022 I have inform them the same day that I don’t have bank account I will make payment by cash. They demonstrated that they are the king of ******** ,from January 2023 they start ,trying to debit money from Absa bank Account that is complete closed. April 2023 they call me and say I have outstanding amount that I need to pay.my reply to them was what it is for ,they reply was u have close you bank Account but our system kept on trying for debit. Whose is problem is that because I have closed my bank account at December 2022. On the 28 august 2023 Vodacom suspended my Account Due to the ******** elements. If I’m not paying the outstanding amount of R141,31 for the debit order my account will be suspended. Vodacom they even says that they have power over ICASA nothing is going to stop them to do what ever they want to do with Account. It was a shocking statement from Vodacom ,it means they are a lot of south African who get been Huras by Vodacom. I cannot allow Vodacom ***** from again in 2023 ,soothing need to be done to this netwok company vodacom
262 replies
32 months ago
comunication ombusman must investingate Vodacom ******** that vodacom does.
from the 11 August 2023 i have the query on my accounts Vodacom account number: I8535799 Will they were crediting the accounts they charge me again , South African you must be aware of this ******** vodacom they are doing on the people account. According they records payment R 141.31 was not received on your Vodacom Account. Please make immediate payment to avoid disconnection of all services. They *****ulent charge me when i do Query they say we are refunding after that they *****ulent charge me again on top of *****. communication ombudsman must do investigation this ******** elements it does not stop it is worse.
264 replies
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5 Star
2 (9.523809523809524%)
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1 Star
19 (90.47619047619048%)