PS
Percy S
Active since Sep 2022
5
Reviews
0
Industries
Reviews
5 reviews4 months ago
Always will to put a...
Always will to put a package together that suit my finances 👌🏼
53 replies
8 months ago
Client service & complete disregard for clients
SAA treatment , customer service agent & money making **** ,lack of common sense and total disregard for name spelling error. on Thursday 21 August 2025 I was refused boarding due to the incorrect spelling of my name. After request & providing my ID, Passport and drivers licence to clarify my identification the Customer Service agent Mr. Tebogo Matlonya still refuse , understand, trying to debate or use common sense to allow me boarding. I was told to buy a new ticket @ R9414.00 for the return ticket JHB-CPT & CPT -JHB or stay home the exact words used. I was referred to check the policy which i still not have and comments from the agent that i have the whole weekend to look it up (Policy rules). What i don't understand it that the same person (me) cant board because on my name not correct spelled , but if i pay the said amount R9414.00 my identification documents will be accepted. Common sense SAME person, SAME seat and R9414.00 later... Original booking was R6600 for 2 x adults excluding arrangements for the weekend accommodation , rugby tickets & entertainment. DO THE SUM PEOPLE. To take things further another spelling mistake was observed by ME and highlighted - GF surname on the ticket / boarding pass incorrect spelling but that was okay for boarding. Rules only app**** as the agent feels not the policy. His word I'm in charge and my call is final... just walking away. UNPROFFESIONAL !!!! @ SAA My view what right or wrong and up to what point is things acceptable or not. . Why is one ticket accepted for the same mistake but the other is rejected. WHAT IS ONE SUPPOSE TO DO on a weekend that is suppose to be fun & planned break been spoiled by 1 x person with no common sense & using a policy that is misleading and not even produced on request from a client. SAA will never see me again as a client. People be very careful when you book with SAA as its a ********* business with now client service, understanding or empathy for people / clients.
0 replies
14 months ago
Brilliant feedback from GM Pace Marlboro
Fyi.. From my previous review regarding the service and lack of communication I received from SA Motor Lease, I would like to highlight the professional service I received from the GM . She sorted my issues within 2 days and went the extra mile. Big thank you to the GM at Pace Marlboro.. You have really raised above what I thought is just going to be more frustration.. From Red Star rating to to Green x 5 Thank you
71 replies
14 months ago
CUSTOMER SERVICE..Bad,Pathetic, non communication.
Point 1 :To whoever @ SA Motor lease going to reply to this review. I have looked at all other bad review responses.. Pretty standard replies... OK that sorted Here is my issues. I collected my car on 21 January 2025 and within 3 weeks the fan /air-conditioned stop working. Reported the issue and was told by Rebecca @ Kempton Pace to bring the car in for a check and maybe fix.@7h30 on 19th February. Arriving I was told to go to the workshop..with unclear directions.. I was told by security it's over the road. I eventually find the workshop.. was assisted and had to go back to the office...Someone at Pace at least gave me a lift. At the office I was handed to William I think was his name... was treated with an attitude and waited for over an hour to get a loan car..50000 hurdles to get the car.. Guess what ....after 3x days without anyone contacting me as I requested , I called the Kempton branch.. talked to everyone except maybe the cleaner for an update... eventually I was told Andile will call me... Andile eventually called me... Well what he told me was shocking.. Listen to this joke.. he told me the fan /air-conditioned is faulty...Hello that was the reason it was been reported and booked in 3x days for that awnser...you must be joking.. So by the way... It took Andile close to 4 x hrs to call me back. I was told the car is going to the agents Renault warranty purpose..fully understandable. My only request was to update me on the status... Andile confirmed he will inform me..Lekker. 3 x days gone and again nothing..Great customer service right. When I called again today. 26 February. 50000 hurdles. I even requested Rudolf, Danny or whoever runs the show to call me.. Jip you right...still waiting for some top manager to call or make contact. Lekker. My call was made around 10h00 today...again holding, transfered and nobody to help, I left my number insisted for Rudolf to call me... At around 15h30 Andile called me... So by the way..Thanks top management using staff for your pathetic service to talk to clients about issues / customer service..Lekker. Back to Andile.. again long story not really telling me anything I already knew.. Blaming Renault..bla bla bla. I request from Andile on a daily report on the status as it is not rocket science work to be done. Keep me posted SA Motor Lease. Thx to Senior management for shocking customer service...Pace Kempton Park .. I dare Rudolf to call me, so I can express my frustration. R100 challenge will not happen.. Anyway SA Motor Lease/Pace not even close to any standard towards customer service or communication.. Let's see if any positive results will come out of this review.. FYI...Top management if you need any training on Customer service.. I'll assist for free...yes that I meant to be sarcastic. Anyway... that's it folks.
71 replies
43 months ago
Customer treatment
SHIMWELLS Boksburg also known as SHIMWELLS JHB. Now let me explain to you all what happened to me today. So I ordered a set of Rings for FZR 400.. ( set for me is all the rings for this motorcycle.. Paid cash R1550 and had to wait 3 weeks.Was contacted yesterday to collect as the ring set has arrived..from Japan nogal.Upon collection it was only a set of rings for 1 x piston...When I ask but it's a 4cyl and 4 pistons i was told to pay extra for the other 3 sets...So the overall cost rings sets will be R6200...***.. I can buy a secondhand motor for that price..So I told the guy that helped me..it's crazy..I'm not paying extra +-R4500 for the rest and told him 1 x set is useless to me and I would rather want my money back.. Guess what ..one word on the other ,argument refusing to give my money back, throwing the small packet with rings at me..Aggressively.When I back chat and disagree. I was challenged to come outside the shop so he The owner I presume will **** up this Maergat was his words.... I accepted his challenge but instead he run back in the shop.. What type of customer relation, communication, service is this person offer to customers...If you disagree he challenges you for a fight outside his shop.. Pathetic, bad service, no consideration for a customer.. and that for R1550 return on my request to have my money back.. Please share this with as many people possible.. SHIMWELLS must be exposed ..Shocking treatment. Anyway my loss of R1550 as SHIMWELLS is not even prepared to understand or negotiate.. Rather want to use violence against customers.. SKELMS YOU ARE SHIMWELLS Boksburg
0 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (60%)