ED
Elsabe Matthee De Waal
Active since Oct 2022
9
Reviews
0
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Reviews
9 reviews26 months ago
Terrible service yet again from DSTV
Terrible service. Oh my word, I feel like crying. I don't know how much more I can take from DSTV! I keep on sending emails to help@dstv.com, and receive receipt of awknowledgement, but still those people do not give a damn about sorting out your account! I think I should find a different service provider for internet. Seriously. Last week a lady from the Internet Dept called me and promised to send me a detailed report so that I could see where all my data went, and also promised to call me back the very next day. I am still waiting for that lady to call me and I am still waiting for my detailed report. Then on Saturday I missed their call. On Sunday a man from the Internet Dept called me, and again promised to send me the detailed report and asked me to keep my router on and that he would also call me back within the hour to see if my router was working. I am still waiting for that report and that call. Since then I have been sending emails and also called, and yet my account is still not sorted out and nobody bothers to call me back, after I had to spend airtime again to call them. Please please please, can someone from management at dstv call me to assist me? I am not going to pay anything further until my account is sorted out properly.
116 replies
26 months ago
Terrible service
Good day I have had endless problems with DSTV ever since I upgraded to a bigger internet package last year. Now I am again struggling with them. On the 17th or 18th of January I noticed that all of a sudden, my data is disappearing like water that runs down a drain and none of my connected devices can explain where my data disappears to. I contacted dstv, and yet again, escalating my complaint, but no response. 110 GB of anytime data were depleted in less than 2 weeks time, and I cannot explain it. I am not even at home during the day. On Sunday I again contacted DSTV, but again, they just escalate my problem and promise callbacks within 48 hours, but yet again, nobody even bothers to call me back, even after contacting *********** via 3 emails. I am so disappointed and frustrated, because again they are costing me extra money, because i have to keep loading more data onto my account in order to be connected. When is this ******* going to stop? I received a call, but my problem was not resolved. I asked for the internet department to call me because I want to know why my data feels like it's bleeding so fast it is disappearing, but still nothing. People, anyone reading this...I will never again recommend this internet to anyone ever again. They just call you when you are a new client or if you want to upgrade, other than that, you will never hear from the internet department ever again for any other reason. One thing is for sure. They can cut my subscription, but i am not a hell paying until this is resolved. I am working very hard for my money, and i do not pay dstv to waste it or to take it from me and not deliver the services it's meant to pay for.
116 replies
27 months ago
Terrible service, yet again
Good day I have had endless problems with DSTV ever since I upgraded to a bigger internet package last year. Now I am again struggling with them. On the 17th or 18th of January I noticed that all of a sudden, my data is disappearing like water that runs down a drain and none of my connected devices can explain where my data disappears to. I contacted dstv, and yet again, escalating my complaint, but no response. 110 GB of anytime data were depleted in less than 2 weeks time, and I cannot explain it. I am not even at home during the day. On Sunday I again contacted DSTV, but again, they just escalate my problem and promise callbacks within 48 hours, but yet again, nobody even bothers to call me back, even after contacting help@dstv.com via 3 emails. I am so disappointed and frustrated, because again they are costing me extra money, because i have to keep loading more data onto my account in order to be connected. When is this ******* going to stop?
116 replies
29 months ago
Brian Doherty, Halfway House Hotel
I would like to say that I worked at the Halfway House Hotel until 1 month into lockdown, whereby I couldn't take it anymore, because the owner, Brian Doherty is an absolute HORRIBLE specimen (I wouldn't even call him human), because he treats his employees like garbage. He made me work like a slave during lockdown, even expected me to do his personal laundry. He swears and scream at employees and I was told that he even lifted his hands to some, but I did not see that, so I cannot say for sure. He still till this day owes me R14000,00 that the CCMA appointed to me for leave days that he refused to pay out to me and for owed Salary. The CCMA wanted to write up some of the Hotel's assets to compensate for my owed R14000,00, but his assets is under one of his other business's name, so it was untouchable, just like Brian Doherty thinks that he can treat people just like he wants because he thinks that he is untouchable and above the law. He even told me one day that I make him look like a c**t in front of his ex wife, for only telling the truth. The Halfway House Hotel is a beautiful establishment, but unfortunately this horrible person that does not deserve to be allowed to employ people. He even has the department of labour in his pocket. Employees lays complaints against him, but it goes nowhere from there.
73 replies
30 months ago
Terrible service from DSTV
In light of my previous reviews....my account is still not sorted out and corrected.
146 replies
30 months ago
Terrible, absolutely outrageously disrespectful service
This is such a joke! In light of my previous review...the problems I have been having with dstv...it is still not resolved! And i have been contacting dstv every single day! On the website, email and via phone calls! It turned out that these past two months I have been paying for the 110gb day and 110gb night internet package, but was only loaded with 25gb and 25gb night data. They are refunding me now with R220, which is the amount i have been paying extra every month for the 110gb day and 110gb night package, and they promised to load the remaining 85gb day and 85gb night data that they owe me for the month of October, but guess what? I was just on self-service chatting to an agent - Only 44gb day and 44gb night data was loaded onto my account! I mean DSTV are you even for real? Or do you just enjoy *****ing from your customers? Or is there just ******** or stupid people working in your internet department? Or do you just not care about your customers? Because when you try to talk to an agent to try and sort out your problem, you are so disrespected by the agent, as the agent is actually instructed to deal with a whole lot of customers at once, meaning you as a customer have to politely wait until the agent gets back to you after dealing with the other customers! I mean seriously? Is it not my data that is being wasted and my time that is being wasted by YOU? And then they don't even deal with your problem properly. They cut you off whenever they feel like it and mark the conversation as complete! Cynthia Chauke called me this morning, and during the conversation, our call dropped, and guess what? She didn't even bother to call me back so that we could finish all the queries, etc regarding my account! DSTV - You better contact me and make sure that i am a happy customer when our conversation is over because now I am declaring WAR. NEVER in my life, not ever have I had this many problems with a sevice provider! How much frustration and stress must I still endure before my account is sorted in line with what I am paying for? Or is that the reason that customers cannot go on the selfhelp platform and see how much data they have left on their account? Because they do not load the correct amount? Thus *****ing from us as customers?
262 replies
30 months ago
Terrible service!
I was so impressed with the new dstv internet, but these past few months I have had the worst experiences thus far. I upgraded to the 110gb day and 110gb night package, but from day 1 I received problem upon problem. My data was supposed to be loaded on the 15th, but wasn't because of a delay with my debit order caused by my bank FNB. I didn't notice the data problem because my previous month's data wasn't used up. Since yesterday, 28th of October my data was depleted and I had to call dstv to find out how the hell that was possible, only to use up all my airtime (which they won't compensate me for) and to eventually find out that my new month' s data was never loaded. After struggling 3 times to sort this out I was assured that my data would be loaded within 3 hours. Guess what? More than 24 hours later, more conversations with dstv agents, more data and airtime that I had to load, still no data loaded on my router, but I paid for this service! And you aren't ever able to contact dstv and ask to be put through to the internet department. Dstv promise to have them call you back, but that hardly ever happens! I expect proper feedback in my case and I want to be compensated for all the extra expenses I had to incur because of this! Why must I go through these problems? This is outrageous!
393 replies
33 months ago
Terrible Service
I upgraded my internet package on the 17th of July 2023, also paid an extra amount for the upgrade, and still did not receive my data. I have made phone call after phone call, also talked to agents on the DSTV.com platform, still did not receive my data. I have asked the internet department to call me to resolve this problem, and at last they called me, ensured me that my data would be loaded and that my account would get fixed, but still, after 3 days of waiting, still did not receive my data. I have had to recharge data from my side, with so much extra charges, which I refuse to pay for. I need my account to get fixed, but some of the agents simply end our conversation and mark it as being complete.
120 replies
43 months ago
Terrible food and terrible service
I have had the worst experience at KFC Prieska. I bought food which wasn't fresh at all...dry buns, hardly any colonel dressing, and a chicken fillet which only covered one side of the bun. expired chips also. I have been a Shift Manager for KFC for more than 2 years, opening the new branch in Kathu at Shell garage in 2014. I know that YUM is extremely strict about Great Customer Service and just as strict about good food going out and I have always strived to make that happen! My experience here in Prieska was just terrible and Customer Service is not really helping much. When I went back to the store after work, Bernie at Prieska Branch was rude and arrogant and Customer Service haven't even bothered to send them a mail regarding my complaint. It's been more than a week since the insident and I still did not receive satisfactory feedback as promised. What happened to YUM's high standards when I was there? Are they making too much money so they don't have to care about customer complaints?
0 replies
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1 Star
9 (100%)