S
Shelden H
Active since Oct 2022
9
Reviews
0
Industries
Reviews
9 reviews22 months ago
Use an alternative company if you want service delivery or products to actually arrive
Long story short, I qualified for a promotion for a free pair of Samsung Galaxy Buds Pro 2, and after sending the promo details in I was confirmed and told to expect the buds within 14 days. More than a year later, and after moving house, I am still waiting. Got in touch with customer services who said they would escalate and handle the matter - they escalated the matter to Samsung promotions who are the same people I have been unable to reach for more than a year. After Samsung customer services were unable to get a response from Samsung promotions for a week they told me "they have done all they can do" and promptly closed the ticket. This was over a month ago and so now I have been waiting for well over a year and have given up hope.
212 replies
24 months ago
A vet who truly cares
One of the only vets left that is so committed to their craft and compassionate towards animals that they still perform home visits. I cannot commend this team enough on their professionalism and attention to detail and am forever grateful for their ability to perform a home visit on a moments notice and provide such sensitive care to my cat when she was so ill.
0 replies
24 months ago
Just Excellent
Moira and her team at the cat hotel really made a fantastic home away from home for my little kitty when I had to travel for work or leisure. During the Covid lockdown of 2020 I found myself stuck in KZN and my cat was perfectly taken care of for almost 2 full months. I have seen many kennels and cat lodgings in my time but none where the facilities were as nice and the staffing as animal centered. The outdoor garden units were my cats absolute favorite and the fact that each comes equipped with its own paneled heating means you can rest assured knowing your kitty won't spend a night without warmth in the winter. Special diets and medications were the things that other facilities could not provide to my old girl but at the Cat Hotel, Cat Healthcare routines were abided by with the utmost skill and professionalism and I found after a stay here my cat fought me less when it came to taking her daily medications. Excellent communication from the team meant frequent updates and photos and videos during brushing times keeping my mind at ease that my old girl was more than okay whilst I was away, she was at a luxury hotel being taken care of daily with the utmost care and love. It has been almost a year since my little Miley passed on and even then Moira has kept in touch and has planted flowers in a special memorial garden for some of the regular visitors that have since passed on. It isn't often where passion and caretaking meet businesses and professionalism but the Cat Hotel is one such a case and you can rest assured that your little fur babies will be well taken care of here.
0 replies
24 months ago
Perhaps it is time to switch to Apple
Qualified for a promotion that was approved almost 1 year ago and I still haven't heard anything back despite countless attempts to contact the company. There was a Samsung Rewards program last year that promised Galaxy buds pro 2 to anyone who had upgraded to one of their flagship phones and I had done so in the time period the promotion app**** to. My application was approved and I Qualified for the reward and was told I would hear back from them in 7 days regarding deliveryof the reward. Weeks later I reached out to see what was going on with the ETA and heard nothing back, countless emails and phone calls and almost 1 full year later I have still yet to hear anything from the company and I have now since moved address. Shocking service delivery and non existent customer communications, perhaps it is time to make the switch to Apple.
212 replies
35 months ago
Representatives of pineapple insurance are caring, fast and an absolute pleasure to deal with
Representatives of pineapple insurance are caring, fast and an absolute pleasure to deal with. The app makes reaching out easy to do and having continous follow up on outstanding issues streamlined. I have been in communication with Thulile from Pineapple since March trying to sort out an issue with Tracker and she has been phenomenal at working with me to resolve it.
53 replies
35 months ago
Tracker has become a dumpsterfire of a business and I emplore anyone reading this to find an alternative tracking company that is competent.
I have had the worst experience imaginable with this company. I used to be a Tracker client with my previous vehicle and their service has fallen to the pits since 2016. I purchased a new vehicle towards the end of last year and my insurance required Tracker to be installed as part of the insurance coverage plan. I was told on 3 different dates that Tracker would come and install that day only to be phoned after 6pm to be told that they need to reschedule and then on the day it finally got installed I was told that day that they would have to postpone installation and then a technician showed up at my gate unannounced. That first technician did a rush job and made no installation notes on his side and after he was done I noticed a rattling sound in my brand new car. I contacted Tracker who then sent a more competent technician to come and assess the quality of installation only for it to take a long time to resolve because the first technician hadn't noted where the module was installed. After that call out I was erroneously charged a call-out fee that had been waivered already by on of the customer managers. The fee was then confirmed to have been waivered on the 17th of January 2023. I have since received multiple messages stating that my account with Tracker is in arrears despite not owing any money and both myself and a representative reached out to Tracker multiple times each ending with the same result. After months of back and forth communication Tracker on multiple occasions confirmed that no money was outstanding and that the SMS's had been sent by fault of the finance department and that I could rest assured knowing that it had been escalated to them and that the issue would be resolved. Now 4 months later I am being harrased daily by Blake and Associates for an outstanding amount that isn't outstanding. Upon communicating to both Tracker and Blake and Associates highlighting the error they have continued to make I was emailed an account statement showing that no fees are outstanding and a representative of Blake and Associates asked for me to forward them that statement as she said it could take months for them to get it from Tracker themselves. I was then told that if I was not going to send the email to Blake and Associates myself that it could result in receiving a daily barage of phonecalls from the company until they had managed to resolve the issue through Tracker to which I promptly sent the statement to that very same representative from Blake and Associates. Despite sending a follow up email requesting confirmation that the document had been received I have yet to receive a response. Nevertheless Blake and Associates are still calling me daily and harassing me while I am trying to work and when I communicate that I have sent the statement to them they just hang up and call me again later. I have communicated to Tracker that this is happening and still nobody on their end has contacted Blake and Associates to sort out this issue and furthermore Tracker have now sent me an SMS stating that they have received payment of the amount owing. But this is also not true, I have not paid Tracker anything, their service is paid for by my car insurance company and the fee has been waivered so now I am somehow in a state where my account is in arrears because I owe money, but also all fees were waivered already and I owe no money and also even though I haven't paid a cent somehow they have received payment and now I no longer owe money??? In summary this service is ********** and this business has clearly gone downhill in terms of their ability to deliver services and function to any standard that isn't absolutely useless.
53 replies
42 months ago
Excellent service in purchasing an Audi Q2
Dealing with the MitMak team was a breeze as they were efficient and excellent with their communication. I was assisted by Tshego Kondiani who represented the MitMak-Family well and went above and beyond in helping me secure my new vehicle. Aside from the stellar service he provided the vehicle itself is in excellent condition and everything was delivered as promised. I would highly recommend MitMakMotors and especially Tshego to any of my friends and colleagues looking for a new ride that's well taken care of and trustworthy. Thanks to the MitMak team behind the scenes and to Tshego for making the process so painless and enjoyable.
132 replies
42 months ago
Fantastic Company!
I was assisted by Henco Kellerman to sell my Audi A3 through WeBuyCars. He went above and beyond to make my experience as easy and straightforward as possible. I received excellent customer service from Henco and he has left me holding the WeBuyCars family in a very high regard. The inspection process was logical and far simpler than most dealerships I have dealt with previously and the offer was more than fair. Thank you to WeBuyCars and especially to Mr. Kellerman for making my experience so pleasant. Regards Dr. Hart
133 replies
42 months ago
Thank you Phumi Lamu...
Thank you Phumi Lamula for the fantastic service🙏🏼
133 replies
Review Distribution
5 Star
6 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
3 (33.333333333333336%)