GK
Gugulethu K
Active since Oct 2022
5
Reviews
0
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Reviews
5 reviews27 months ago
Worst customer service
Bad customer service and I wouldn't recommend anyone to them. My router was disconnected on the 17th of December 2023 with no explanation and continued with normal debit as per usual like nothing happened, called in to enquire and they said it was a technical issue and so they will fix it but until today they havent fixed it and I called before 12 January to cancel and they said no we will debit for January even though they can confirm that my router stopped working on the 17th of Dec....****mers
116 replies
29 months ago
Bad customer service
I placed an order on the 24th of November but even today I havent received any updates regarding that order and money was debited.I tried numerous times to email and call them but I couldnt reached them.
0 replies
35 months ago
********* business practise
I returned one of the items I bought early April and it was collected by the 26/04/23 but till today I am busy calling them non stop for refund which they always promise to process after my call with them of which they dont.
0 replies
37 months ago
Refund request
We paid for Kruger trip on 7-9April2023 and then today,3days before the actual trip the lady says there was an error with the date which was not communicated with us and when we ask for our refund,the lady is telling us that we have no choice but to join their next date of the 28th April 2023.We paid R19 630 and we want it back as we have no leave and no enthuasism of using them anymore as we have experienced their unprofessionalism at first hand as the lady was busy denying the date they gave us,fortunate we saved the chats and the first proof of payment which was sent to us.
0 replies
42 months ago
Worst customer service
I cancelled my contract July but it was collected August by CCD couriers however for the past 2months they have been debiting my account for home router which I no longer have and worse part,there is no invoice for these 2months yet my money is gone.I have emails to prove that I cancelled the contract and also the call log from CCD couriers collection date and I hereby request my R1000 back to me.this is fraud...I have created tickets with no assistance,tried to call you again today and there was no response like what the hell is this.
1197 replies
Review Distribution
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1 Star
5 (100%)