NM
Nonkoliseko M
Active since Oct 2022
5
Reviews
0
Industries
Reviews
5 reviews9 months ago
Unfair Deposit Top-Up Demands & ******** Conduct by Casadobe Properties
They don’t even deserve 1 star. Casadobe Properties decided to introduce a deposit top up after 10 years of my occupancy in this complex . I queried this with them with the dispute that they should introduce new terms to new tenants only , as I also adhered to their terms 10 years ago. The portfolio manager explained that this amount was meant to be charged to me annually over the years but it’s their fault this was not done so he decided to absorb this deposit top up. A new lease contract was drawn up without the deposit top up and I was happy to sign it. This year when it was time to renew my lease , this deposit top up was reintroduced and now as an even bigger amount . I responded to advise that it was absorbed the previous year and resent all previous correspondence. They advised me that the manager who decided to absorb the deposit top up is no longer working there of which I responded to say that it doesn’t matter if he is not working there anymore as he had acted within authority at the time. They said that the Company policy has changed, as the landlord is making a loss upon vacating tenants. They need a larger deposit to cover damages to property. I did not agree to this deposit top up policy and insisted that the amount was absorbed and should not have been brought up again. I asked that a manager responds or reaches out to me as I was tired of the back and forth with no solution to the issue at hand . In my last email to them , I agreed to the 10% rental increase and lease renewal fee and had advised that this would be what I will be paying and not the deposit top up. No lease agreement was signed as nothing was agreed on . So every month I received an invoice with this top up included . I just continued to pay the rental amount as I advised them. They would send different people to email me reminding me of the deposit top up that is overdue which I did not respond to. They threatened me with credit bureau . I told them that my account is not in arrears , I have been paying my rent on time without default and they can’t take me to credit bureau for something I didn’t agree to. There is not an even a contract signed . My communication with them fell on deaf ears . Last month I received an email and a what’s app message from TPN COLLECTIONS threatening me to pay the outstanding amount . I’m not sure what collections company would want to collect money without proof of a valid contract ( clearly it’s their friends). The final straw happened when I bought electricity on my banking app for an amount of R1000. I only received 20 units instead of 250 units . When I queried this with PEC METERING, I was told to speak to my managing agent as they had loaded a debt against my electricity meter. I mean how low can you go CASADOBE PROPERTIES. I know of neighbours who have refused to pay this deposit top up and CASADOBE PROPERTIES have happily removed the deposit top up from other tenant’s contracts. Some just query it and they are told it’s a mistake . So I guess it depends who you are and who you know. This is not the way to treat your tenants. This is the worst rental agency I have ever dealt with. They are only after money and do not care about the needs of the tenants. Did I mention that in the 10 years I have lived in this property, they have never set foot here to inspect the property as expected by the law. But they are quick to introduce new ways of extracting more money from the tenants to safeguard themselves. You will be hearing from my lawyers.
0 replies
9 months ago
Disappointing Service
If I could rate them a zero I would but I had to select one in order to proceed. So PEC metering decided together with my rental Agency (CASADOBE PROPERTIES)without my consent to load a debt onto my electricity meter. For a debt that is unknown to me . How is this even legal? When I loaded electricity for 1000.00 , I was slapped with 850.00 debit and given only 20 units as opposed to the usual 250 units. When I queried this with PEC they advised that Casadobe Properties have loaded a debt onto my meter and I need to resolve this issue with them .I’m left with no Electricity and there’s nothing I can do about it . How low can you go ?.
265 replies
33 months ago
Worst Service Provider Ever
If I could give Webafrica a zero rating ,I would.Their contact number 021464 9500 rings without being and redirects to a what's app chat which never gets responded to. You chat to a bot and eventually when you get hold of an agent they tell you to hold while you are being transferred. You wait for hours on end until you are told there has been no correspondence and your chat gets ended without the help you needed.Webafrica is the worst service provider I have ever dealt with.All I want is to cancel my subscription and that is a nightmare to do.
0 replies
37 months ago
PATHETIC SERVICE
I had just been scammed online on Sunday the 26th of March. I logged onto my Absa online app to block my card and also clicked on Report fraud where a very disinterested consultant responded and asked to be on hold. She came back to the call and asked for my ID number, which I gave but she didn't get it right so when I corrected her she dropped the call. I know the call was dropped because she didn't call me back.she had my number since she's the one who called me. When I went back online to report fraud again no one called me. I did this a few times but no response. I'm assuming this is the only lady on call and she knows it's me needing assistance. So at this point the person who used my card could be continuing to do so because Absa is not being helpful at all. This is very poor service from Absa after being a client for 17 years.
53 replies
42 months ago
Rude Customer Service Agents
I called Old Mutual regarding my life cover, the lady who answered hung up the call when I told her that the address they have on their system isn't mine and have updated my current address recently with Old Mutual. She just hung up on me. I thought she'd call me back as she had my details, that didn't happen. I called again and I think I was talking to the same person, pity I didn't get her name. I explained that I was hung up on a few minutes ago. The minute I gave her my ID number to confirm my details, she hung up on me and did not call me back. This is pathetic as clients pay money to Old Mutual monthly for premiums, this is so that they have jobs and are able to feed their families but this is how they treat clients. It's really especially after being a client for more than 15 years. I have rethink where I want to move my business
396 replies
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1 Star
5 (100%)