ZN
Zizo N
Active since Nov 2022
4
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Reviews
4 reviews27 months ago
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My internet is still not working ive been expecting a call from the manager of the consultant ive been communicating with and nothing has changed. I told him I don't want to finish a week without internet.
116 replies
31 months ago
Prepaid Sim Swap
The prepaid customers are treated terribly. There is no need to make customers go through many hurdles for a sim swap. If your store consultants are not willing to assist make a self service system. My conclusion comes after my visit at The MTN store at Shelly Centre, South Coast, KZN. Before them I went to 2 other stores and I had the "our sim swap system is off line" answer I then asked to escalate this I get told there is no escalation process, I then ask for the manager and was told they had stepped out. I decide to sit and wait for the manager in no time the consultant then says she will take my documents and the sim swap will be done the next day by 11am. I ask her to give me the stores contact number they then tell me the Cisco phone is not working. I ask them again if their system is not working, they don't have a fast escalation process, there is no manager or senior person to speak to and there is no way of contacting the store and they said yes. The consultant opted to give me her personal number and name. I left the store knowing that they were lying but rather didn't want to assist me purposely. 2 days later the sim she gave me to use the next day at 11am says the sim has been rica barred. They didn't rica the sim nor do the sim swap. The Indian gentleman who was helping me was shouting at me across the store saying "you speaking like this but you want help". I am currently still without my number but with a sim that is not rica'ed or sim swapped and my R5 at MTN Shelly Centre.
0 replies
35 months ago
Exploiting employees
This company needs to be looked into. Firstly I went through a training process that was a month and 2 weeks long 5 days a week 8/9 hours a day and the first 2 weeks are free and followed by R500 a week as the stipend. The campaign BGL insurance work load is a lot, back to back calls, many things to look out for when on the call, 1 hour break and 9 hours answering calls. The required productivity from agents compared to the remuneration, is appalling. That company is exploiting South Africans because it is aware of the employment rate. The contract states that if you resign they have the right to with hold your remuneration. I resigned beginning of June and Mays public holiday and night shift allowance was not paid to me. As stated this company needs to be looked into for real.
0 replies
42 months ago
5G router and uncapped sim not activated
I ordered a 5G router last week on the 24th of October and received it on the 27th of October. The activation wasn’t instant. I waited the 24 hours. I called the help desk on the 28th I was told that the order needs to be approved by logistics so I need to wait another 24hrs. The 29th I call again then the same thing was said this time it’s billing that needs to activate. I was then advised to call again on the 1st of November. I do so and then I start asking for a manager then apparently there is no manager. Today I do the same thing call in the morning Azukiwe Zama says she will get back to me an hour later (she also didn’t have a manager on site) now I just called 10mins ago Mpho just dropped the call when I asked for the manager. I’ve emailed and queried for a week. If this rain product has no plan on being fixed say so because you holding me back on my work and I must just get an alternative option.
2386 replies
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4 (100%)