LA
Louise A
Active since Mar 2010
27
Reviews
0
Industries
Reviews
27 reviews3 months ago
Would not recommend
I hired this contractor to renovate a garage into a bedsitter for my ageing mother. In hindsight there were early warning signs: incomplete measurements and a quote that bundled labour and materials with limited detail. I provided a conceptual scope-of-work diagram (not an architectural document) and paid a deposit of R100,000. Issues experienced: Timekeeping and site conduct: The team typically arrived around 10:00 and left around 15:00, and the site was left messy (including food waste/bones that my dogs almost choked on). Workmanship and errors: A dividing wall was built to incorrect measurements. A window opening was made larger than required and additional bricks I had purchased were used to correct this. The aluminium door was adjusted for tile clearance, but it still sc****s the tiles. I also experienced cracking plaster and window openings that needed rework to fit properly. Materials / credits: I was told the quote included a bath and tiles, but the day before starting I was asked to buy these myself if we wanted specific items and was told I would be credited/refunded. I did not receive a credit or refund for these quoted items. Communication: When I raised concerns, communication became difficult and I experienced the interaction as confrontational. After these issues, I ended the project. Given the stage of completion and the rework required, I believe a partial refund of the deposit would have been fair and reasonable. Instead, I received an invoice that included charges such as “future lost wages” and amounts I dispute, including items/materials I did not see delivered on site. I attempted to resolve this directly and requested a refund, without success. I also could not verify NHBRC registration (no proof of NHBRC registration was provided when requested), which raised further concerns. At the time, my mother was in hospital and I did not have the capacity to pursue the matter further, but I intended to address it through formal channels. This review relates to the original project in October 2024. After receiving correspondence from the company alleging defamation and indicating an intention to sue, I have edited my wording to ensure this review reflects only what I personally experienced and can substantiate. I’m sharing this so other customers can make informed decisions based on a real project outcome.
0 replies
17 months ago
You will loose your money
Review for Les and S (S stands for his son Shannon ) I hired this for a renovation of a garage to convert into a bedsitter for my ageing mother . In hind site there were red flags (Sadly I was in a rush because of my moms health), the first they never took complete measurements and the quote had labor and material bundled . Because of the vagueness of the quote I provided a scope of work diagram project and I paid the deposit , things started out well-ish , the team would arrive late every day (10am) , leave early (3pm) and littered (Bones were left on the ground and my dogs almost chocked on them) I hoped to receiving professional, timely service. Unfortunately, my experience was far from satisfactory. Key Issues: Mistakes: 1stThey built the dividing wall with the wrong measurements, they blamed me for that issue, even though I had discussed in detail with Les. 2nd: They made a bigger hole than needed for a window and used up other bricks to resolve the issue (bricks I had paid for) No refund for materials bought: I had mentioned my mom wanted to specific bath, but the materials were quoted for, a day before starting said I should buy the bath and tiles if I wanted something specific and they would credit / refund . They never refunded or credited me. Poor workmanship: They did work to grind the aluminum doors so that there would be clearance for the tiles, the door is scratching the tiles, the plaster is cracking and the holes they made for the windows needed rework to set the windows. Aggressive behavior: When confronting Shannon and Les on the issue, Shannon (who never came to site once) became aggressive with me. Issue after ending the project: After the 2 major mistakes I ended the renovation, I reasonably expected a partial refund (Less than 40%). I will put the details on a Facebook page called Don't Use Les & S because such little work and materials had been delivered it was not worth the 100K deposit Over charging: When I decided to end the project with them they sent me an invoice , charging me the full amount because of "future lost wages" , they inflated their costs and claimed to have supp**** materials that were not on site , thus confessing to theft. They claim their daily rate is R4000 for labor plus an additional charge for a brick layer at R5000 for the day. Unregistered Builder: I later discovered that the builder was not registered with the NHBRC, raising concerns about the quality and compliance of the work. Resolution Attempts: I made several good-faith efforts to communicate with the company and resolve the matter amicably, including requesting a refund. Unfortunately, my concerns were ignored, leaving me with no choice but to pursue legal action through the magistrate's court. Conclusion: Based on my experience, I would not recommend Les and his son. Their lack of professionalism, failure to complete the project, and refusal to engage in resolution efforts reflect poorly on their business practices. I will be taking them to the magistrate court, plus logging issues with the building ombudsman (NHBRC). They can take money money but I will do my best to make sure they don't keep it, I will make sure they are fined for working as an unregistered builder and I will ensure I make people looking to use them will find these reviews and avoid them.
0 replies
18 months ago
Ethics mean nothing when you have an ego that big
I had been referred to Dr. Ben Jugmohan at the Sandton mediclinic, only because of location not because of skill and expertise. I phone in for a appointment and was advised I would need to fill in a form before I could book and that the practice manager would get hold of me for an appointment. After filling in a beey detailed and long form I was never contacted . My condition was serious and I was at risk of sepsis, but apparently I wasn't good enough to contact back, there must be a screening process at the practice to determine if you are worthy of being a patient. I found a specialist for the issue I had and had my surgery elsewhere, so just know you have other options rather than this arrogant medical "professional" , ethics mean nothing when you have an ego that big .
0 replies
33 months ago
CPA and POPIA non-compliance > Spam > Never buy there
I have been trying to opt out of their spam messages since 2021 , I have all the screenshots to prove so. I've tried to resolve it through their social media as well as messaging data.safety@leroymerlin.co.za . They are breaking so many marketing regulations. Is anyone else keen to start a group class action complaint to the CPA and POPIA regulators? Maybe a fine will kick them into action. Please wait for the pathetic response from them, with no action to correct their non-compliance
120 replies
50 months ago
Site issues prevent business from responding
I logged a complaint for Pick n Pay on 4 March, on this site . They finally got back to me 20 March . They said the reason for the delay was an error caused by this site. So I'm not sure how effective this site is if it prevents the business from replying
53 replies
50 months ago
Allowed for expired meat to be sent out (ASAP app)
We ordered meat from the app, when it was delivered we found out it was expired on that day. The meat was off. We tried to log the issue on the app, there was no function and the number supplied diverted to ABSA card ?!?! We then email support, they said that was a system issue, and it's resolved ?!?! They haven't offered to refund for the meat, so I'm not sure if the system error they mention allowed for expired meat to be sent out or prevented the refund process via the app. It's a circus to get hold of to resolve.
212 replies
79 months ago
No response when you try to cancel insurance
I have a case logged with the insurance department to cancel property insurance . It’s been 10 days , have I waited long enough ? C-01925617
330 replies
80 months ago
Can’t be trusted
After I contacted OUTsurance to fight to prove that their consultant mislead me on a call , my complaint was found valid . The resolution promised to me was : I could keep my current premium without having a tracking device (as per my valid complaint) And I was promised that the policy would be updated to reflect that , needsless to say none of this has been done . No integrity and can’t be trusted
210 replies
80 months ago
It’s been a long fight
I have been fighting to get my cancellation completed for a year now . After my last interaction I was promised the contract was cancelled , I would receive confirmation of the cancellation and someone would contact me to have the device removed
105 replies
80 months ago
Still useless
I’m stilling getting marketing messages , even after my last complaint . Still useles , can’t even honor their commitment to me .
105 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (25.925925925925927%)
1 Star
20 (74.07407407407408%)