CV
Charleen B
Active since Dec 2022
4
Reviews
0
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Reviews
4 reviews1 month ago
Subscription ended without informing me in time
I had a subscription from 2019. My subscription was automatically renewed without any charge. On 31 Jan 2026, I received an email, informing me that my subscription expires 31 Jan 2026. I did not receive any communication that my subscription was changed before 31 Jan 2026. I was at that stage away and could not retrieve all data that day. My business is dormant. I only want my data that was processed until Sept 2025. I cannot afford this new R11 084.55 subscription. Not fare that the subscription was changed by SAGE without informing me in time. Not fare that I must by a huge subscription for old data. According to SARS I need to keep data for at least 5 years. I want access of my data for at least 5 years. I do not need to load more data. Just my old data. I have mailed SAGE on 3 different occasions, and 3 different email addresses since 31 Jan 2026. I have not received any reply.
106 replies
2 months ago
Dicovery ***** bad service
After I logged a review Monday the 16th, somebody rep**** and said she will follow-up and come back End of business day 18th, no communication. BAD SERVICE ONCE AGAIN
0 replies
2 months ago
DISCOVERY ***** DEPARTMENT NO SERVICE AND NO POSITIVE OUTCOME
My phone was hacked with an SAA App and R15 000 was ****** out of my credit card on the 4th of February. I immediately reported the *****. I got a police case number and supp**** Discovery on the 5th the SAP Police number and affidavit. Their webpage indicate a 72 hour turnaround. I phoned the 10th. Lady said the 72 hour is for the bank to appoint the investigator. She will email him to contact me. The 12th I phoned again. Again the same response. I request to speak to a manager as nobody contacted me as yet. The consultant advise that the investigator will contact me. He did. He was not friendly. He kept on saying that I supp**** the *****ster with the bank details. I kept on saying to him, that that is not true. I did not give any bank details and did not log into my Discovery account. Please note this money was transferred via EFT out of my account into another Discovery account. Apparently it was then transferred to ABSA. My response was but could you not trace the money as it went into your account? How can your security not request for the normal double confirmation before a transaction goes through? How did the ***** know exactly what my available balance was? The investigator kept on indicate that it was my fault. They waiting for ABSA to let them know what happen with the money. If they do not have the money. then it is my lost. This is unacceptable! No ***** will leave money in an account. This is not acceptable to blame the customer. This bank security did not secure my money with the normal double confirmation. I must mention that I do have FNB also on my phone. Nothing was ****** out of FNB. Well done to FNB. On the 11th again somebody from SAA contacted me. So they are still *****ing people's money and getting away with it. Today is the 16th of February, 12days after the issue. Still I do not know what is going to happen, but I was already told that it will probably be a negative outcome.
377 replies
41 months ago
Cemair change flights without consulting with passengers
We are travelling 3rd of December 2022 from Malawi to Johannesburg. We booked through Discovery travel a flight 16:30 to George. Today I logged into Discovery, 2 days before scheduled flight, just to notice that Cemair has changed the flight to 12:35, without consulting us or even sending an email informing us. Physical impossible to land at international arrivals 11:30, go through customs, collect luggage, travel all the way to domestic flights, book in baggage and be in time for 12:35. We made an international call today, 1st of Dec to try and rectify this issue. Consultant told us that Discovery should refund us and then we should make a booking on new flight with different airline. We booked this way in advance, why should we pay more for short notice tickets. She then handed the phone over to the Supervisor, who told us that he will contact some other manager to sort out but we need to stay on the line. 40 minutes on this call, and call was ended by Cemair without any resolution or taking our phone numbers. What now?
0 replies
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1 Star
4 (100%)