JP
Jaco P
Active since Dec 2022
3
Reviews
0
Industries
Reviews
3 reviews2 months ago
VERY UNHAPPY - Concern Regarding Request for Banking Details Before Quote Acceptance
To whom it may concern. A few days ago, Mrs Noni Nkosi assisted me with an insurance quotation. During the process, she repeatedly requested my banking details, even though I indicated that I first needed to review the quotation. She eventually agreed, and I then received the quote. At that stage, I was still considering proceeding with Outsurance in the near future. Today, Mrs Nkosi assisted my fiancée with a separate comprehensive quotation. Once again, she insisted on obtaining banking details upfront. My fiancée explained that she was not comfortable sharing banking details before reviewing and accepting the quote. Unfortunately, Mrs Nkosi was not accommodating and ended the call in an unfriendly manner. I would like to ask: since when are clients expected to provide banking details before accepting a quotation? Is this standard practice, and is it ethical? Based on these experiences, we have decided not to proceed with Outsurance. This situation has made us uncomfortable and has raised concerns about how client matters, including claims, may be handled. Best regards, Jaco Pretorius
56 replies
2 months ago
*********** - Will not buy from them again
Most horrible experience ever. They affiliate with Telkom and sell Mobile Accessories. For order number 53966, I have requested a VAT invoice NUMEROUS times. We are heading towards a week, not response. The support desk keeps on apologizing and refers to the accounts department who does not respond. I am really unhappy. Month-end already passed - no invoice. Looking at other complaints it seems it is company culture.
112 replies
41 months ago
Epson/Partserve - Very bad experience
I was surprised to see a similar issue on HelloPeter. We have four Epson devices in our company which actually worries me now after my bad experience with Epson's service center named PartServe. My Epson L61170 printer started to give an issue. It would print lines or not print at all. We had to run a head clean every time we want to print. Sometimes three times before it would print. I couriered the printer to Partserve Johannesburg. After three weeks the printer was returned. We paid about R1600 for the repair. I was SO surprised to see that the printer was in exactly the same condition- it was still broken. I contacted Partserve immediately (Two days ago) and explained the issue. The lady named Terry Johnson was helpful and immediately asked me to take a video etc. Then when I followed up she said she cannot get hold of the workshop manager. It is now two days. Not far from a month that the printer was sent for repairs. I contacted Epson South Africa and they transferred me to Partserve without explaining or saying anything. I am really unhappy. We are pleased with Epson products but if this will be the service on forward we will not buy Epson again. I will search for brands not related to Partserve nor Epson. Jaco Pretorius
1092 replies
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