Mpho P

Active since Dec 2022

Reviews

Industries

Reviews

9 reviews

3 months ago

Unpaid refund

Order number: *** I am lodging a formal complaint regarding an unresolved refund for items purchased from Steve Madden using PayJustNow. I purchased items from Steve Madden in January 2026 and returned them within the permitted return period (approximately two weeks later). By the time the return was processed, two PayJustNow instalments had already been deducted from my account: First instalment: 22 January 2026 Second instalment: 15 February 2026 PayJustNow reversed the second instalment on 15 February 2026. However, the first instalment deducted on 22 January 2026 has never been refunded. I contacted PayJustNow in March 2026 and was advised that they can only process refunds upon instruction from the supplier. I then escalated the matter to Steve Madden on 24 April 2026, where I was informed that they had already refunded PayJustNow and that I must follow up with them. I am now caught between the two parties, each referring me back to the other, while my refund remains outstanding. This is unacceptable and has caused unnecessary inconvenience and financial prejudice. I formally request that Steve Madden and PayJustNow liaise directly with each other to resolve this matter and ensure that the outstanding first instalment is refunded without further delay. Proof of return, payment deductions, and correspondence can be provided upon request. Should this matter not be resolved urgently, I will have no option but to escalate it further through formal consumer protection channels. I request written confirmation of corrective action and timelines for the refund.

0 replies

PayJustNow (Pty) Ltd

3 months ago

unresolved refund

I am lodging a formal complaint regarding an unresolved refund for items purchased from Steve Madden using PayJustNow. I purchased items from Steve Madden in January 2026 and returned them within the permitted return period (approximately two weeks later). By the time the return was processed, two PayJustNow instalments had already been deducted from my account: First instalment: 22 January 2026 Second instalment: 15 February 2026 PayJustNow reversed the second instalment on 15 February 2026. However, the first instalment deducted on 22 January 2026 has never been refunded. I contacted PayJustNow in March 2026 and was advised that they can only process refunds upon instruction from the supplier. I then escalated the matter to Steve Madden on 24 April 2026, where I was informed that they had already refunded PayJustNow and that I must follow up with them. I am now caught between the two parties, each referring me back to the other, while my refund remains outstanding. This is unacceptable and has caused unnecessary inconvenience and financial prejudice. I formally request that Steve Madden and PayJustNow liaise directly with each other to resolve this matter and ensure that the outstanding first instalment is refunded without further delay. Proof of return, payment deductions, and correspondence can be provided upon request. Should this matter not be resolved urgently, I will have no option but to escalate it further through formal consumer protection channels. I request written confirmation of corrective action and timelines for the refund.

0 replies

Vodacom

11 months ago

Urgent Complaint: Account Handed Over Despite Contract Cancellation and Full Payment

I am writing to express my deep frustration with Vodacom regarding the handling of my account and contract cancellations. Previously, I had multiple contracts with Vodacom that had reached their expiry dates. Due to financial difficulties, I struggled to make payments before the contracts ended. I contacted Vodacom for assistance, and they offered to move me to a less expensive contract. However, they failed to disclose that this would extend the contract period. Despite my repeated requests to cancel, Vodacom refused, leaving me trapped in a contract I could no longer afford. To make matters worse, the devices linked to these contracts were broken, yet I continued to be charged for airtime I couldn’t use. This situation caused me significant stress and inconvenience. Eventually, after escalating the issue to HelloPeter, Vodacom cancelled the contracts and I paid all outstanding amounts. The payments were processed successfully, and I believed the matter was resolved. However, today I received an SMS stating that my account has been handed over. This is both shocking and unacceptable, especially considering that the contracts were cancelled and payments were made in full. I am requesting Vodacom to: Provide a clear explanation for why my account was handed over. Rectify this error immediately and confirm that my account is not in arrears. Ensure that no further action is taken against me, including blacklisting or collections. I trusted Vodacom to act in good faith after resolving the previous issue. This latest development undermines that trust and has caused renewed distress. I urge HelloPeter to assist once again in holding Vodacom accountable and ensuring this matter is resolved fairly and transparently.

3 replies

Vodacom

14 months ago

Avoid vodacom contracts at all costs

I am writing to share my frustrating experience with Vodacom regarding the cancellation of my contracts. All my contracts had reached their expiry dates, but I was struggling to make payments before the contracts ended. In light of my financial situation, I reached out to Vodacom for assistance. They advised me that they would transfer me to a less expensive contract, which I appreciated at the time. However, what they failed to mention was that this less expensive contract came with an extended period. Now, despite my repeated requests to cancel the contract, Vodacom is refusing to do so. This has left me feeling trapped in a contract that I no longer want or can afford. What is even more frustrating is that the devices associated with these contracts are broken, and I am still being charged for airtime that I cannot use. This situation has caused me significant stress and inconvenience. I believe that Vodacom should have been more transparent about the terms of the new contract and should be more understanding of customers facing financial difficulties. I hope that they will reconsider their stance and allow me to cancel the contract without further complications.

3 replies

Vodacom

16 months ago

Avoid Vodacom contracts at all cost

I am extremely disappointed with the service provided by Vodacom. I cancelled my fibre contract on 04/02/2025 and received confirmation of the cancellation on the same day. However, I later received a call from Vodacom stating that the notice was too short for the end of February, and they would cancel it at the end of March instead. To my surprise, my account was debited for March, and the contract was not cancelled as promised. I wrote an email on 07/04/2025 to inquire why the contract was not cancelled and to request immediate cancellation and a refund. I received no feedback from Vodacom; instead, they cut my line without providing a refund or any explanation. I wrote a review on this platform but still no refund. If I don't get my refund by 16/04/2025, I will have no choice but to dispute the debit order with my bank. Stay away from Vodacom at all costs.

1 reply

Vodacom

16 months ago

Be careful of vodacom contracts

2 replies

Vodacom

18 months ago

Breach of contract :paying for service which is not provided

I am extremely disappointed with the customer service from Vodacom. My FIBRE has been down for over 10 days, and despite multiple attempts to contact their support team, I have received no assistance. Each time I call, I am either put on hold for an extended period or transferred between departments without any resolution. My complaint has been escalated multiple times, and I was told that technicians were booked, but they never show up. Meanwhile, I am still paying for the service. The lack of communication and urgency to address my issue is unacceptable. As a loyal customer, I expected better service and support. I hope Vodacom takes this feedback seriously and improves their customer service to prevent others from experiencing the same frustration.

2 replies

Perfect Dealz

39 months ago

****

This company is a ****. I have ordered and they failed to deliver everything. I informed them immediately but it took them 3 months to inform me that they were out of stock. I have requested refund since December 2022 and they have been saying they will refund me within 48 hours. It is already 6 months but no refund. They even blocked me on Facebook

0 replies

Perfect Dealz

45 months ago

Poor customer service. I placed an order on 10/08/2022 and paid for my order on 15/08/2022. My order was delivered on 25/08/2022 but 1 item was missing. I informed them on the same day via WhatsApp but there was no feedback. Made follow-up on 05/09/2022,

Poor customer service. I placed an order on 10/08/2022 and paid for my order on 15/08/2022. My order was delivered on 25/08/2022 but 1 item was missing. I informed them on the same day via WhatsApp but there was no feedback. I made follow-up on 05/09/2022 but no feedback. Another follow-up was done on 10/10/2022 and they replied on 13/10/2022 to state that they will check with warehouse, but they never contacted me. I requested feedback on 25/10/2022 and they replied on 26/10/2022 claiming that someone called me and informed me that I have credit. I placed another order on 29/11/2022 which was more than my credit. I paid the balance and requested them to use my credit and release my order, but I am not winning. They requested proof of payment for my previous order, and I forwarded them on 01/12/2022. I have made several follow-ups, but they are ignoring my WhatsApp. Please release my order or refund me.

1 reply

Review Distribution

5 Star

0 (0%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

9 (100%)

Mpho P

Reviews

Unpaid refund

unresolved refund

Urgent Complaint: Account Handed Over Despite Contract Cancellation and Full Payment

Avoid vodacom contracts at all costs

Avoid Vodacom contracts at all cost

Be careful of vodacom contracts

Breach of contract :paying for service which is not provided

****

Poor customer service. I placed an order on 10/08/2022 and paid for my order on 15/08/2022. My order was delivered on 25/08/2022 but 1 item was missing. I informed them on the same day via WhatsApp but there was no feedback. Made follow-up on 05/09/2022,

Review Distribution

About

Community

Businesses

Follow Us