LB
Liza B
Active since Mar 2010
9
Reviews
0
Industries
Reviews
9 reviews34 months ago
Extremely Bad exsperience
Extremely poor service and escalating does not make any difference. In a 4 month period since moving to them, we have had 2 portfolio managers of which both were equally unresponsive. In 4 months I have send 3 escalations to senior members which get brushed under the carpet and riddled with one excuse after the other. I regret our complex moving to Angor every single day as it makes my life as a Chair miserable instead of easier. No initiative, Angor simply acts as a post office, and if you raise issues are not able to resolve them or come up with resolutions. If you can avoid going to Angor you should. Also, their seamless move process is not seamless at all and when we told them upfront we know there will be several issues and a lack of forthcoming information from our then managing agent they said this is their speciality and they know exactly how to deal with this swiftly, unfortunately, since then nothing has been swift at all, and nothing gets done or resolved.
58 replies
51 months ago
Fast and sufficient
Fast and sufficient. Friendly agents when you call. Very happy with the service I received. The metrofiber team that dealt with the fiber activation were very friendly and helpful.
53 replies
56 months ago
Terrible Idea to move to Cool Ideas, there is nothign cool about them
I placed my order with Cool Ideas more than four weeks ago, My new service was meant to be active on the 1st of September, As at today the 5th still nothing has been done and the only thing I keep being told is we are waiting for vuma, I have contacted Vuma myself and they are waiting for Cool ideas, 5 days no internet and nothing to activate. As a new client this is horrific and I am at the point where I would rather cancel this all and choose a different ISP. The fact that cool ideas keep being rated top ISP is something I am not able to comprehend, this service is beyond pathetic.
53 replies
65 months ago
Useless provider and terrible billing
We signed up for uncapped which was never delivered. Billing is also a mess. Nqaba one of the directors approached our business to sign up and told us they have the best service and the best rates. None of the promises he made were ever delivered to us. He said we are getting an uncapped LTE 20MG line. What we got was a disaster and a billing mess, to say the least. After months of begging for them to send us the invoices and tell us where an arrears amount comes from they just took an R7200 debit order that was not authorized and according to them was owed but they could never confirm when. Eventually, after escalating this issue it took them 3 weeks to send the invoices, and the day it was sent this debit order was taken due to none commitment from our side. It is hard to commit to paying something if no one can tell you what it is for. Debit orders have always been authorized and we never rejected anyone so where does this come from, well from their lack of taking their debit order or billing it appears, another fact they can not confirm or deny for us. The internet is terrible we have been struggling with only 4 - 5Mb of download speed. Apparently, at some point or the other, we were also moved to a Microwave link which we never approved that comes at an R500 additional cost a month also never approved by us. Now that we asking questions it is a long story. Additional Nqaba keeps making promises of upgrading and changing the service to a better option only to later again tell us this is no longer an option. My advice to anyone wanting to sign up with them RUN and don't deal with this company at all. They are terrible and have no idea what they are doing. Also, cost-wise they don't even use their own services they rent them from other providers. Rather use those directly than using Nxatel as an ISP as they are hopeless and have endless issues. We are all for supporting small businesses but if you have any hopes in making sure your business is connected then don't waste your time using this company. They great at making promises and terrible at delivering them.
0 replies
78 months ago
Wonderful Service and Staff
I love this restaurant. Monica is our usual waitress there. She is fantastic, friendly and very helpful. The rest of the staff are equally amazing. I love everything about this place. If you are ever around East Gate give them a try.
0 replies
78 months ago
Wonderful Service
Not all banks are created equal. I have had my fair share of issues with FNB in the past and at some point even considered moving. What continuously makes me stay with them is the wonderful customer service support. When i have a issue they are quick to resolve it and their feedback and response times are phenomenal. The private bankers are really a great asset to have and I love not having to ever set foot into a bank.
105 replies
78 months ago
Nightmare Support
Never mind my service not working. The service from this company's support is pathetic. The staff are rude which stands to reason when you deal with the support manager Wesley who is even worse. He is arrogant, rude, does not listen, does not care about the customers complaint and apparently as a customer you should not complain to much because then you are a bully. There is no escalation path to follow, no 2nd line support on weekends or after hours. Never anyway to speak to anyone other than 1st line who's only ability is to reboot your router or dish. Really regret signing up with them and it is a nightmare dealing with their support.
105 replies
123 months ago
Useless insurance that wont cover you
i am extremely disgusted in the fact that I have been claim free for 15 years and King price was all to happy to sign me as a client. Yet when i have a very small house hold content i am not covered because it was not caused my some earthquake or fire or Malicious damage. So the fact that my house got flooded by my domestic worker is apparently my fault and even though i pay insurance to cover stuff like this i will not be covered. DON'T WASTE YOUR MONEY ON THIS COMPANY> They look for any little loop hole to refuse to pay out your claim. Also they are not concerned at all for you to cancel your services. Just cancel we dont care we have many more customers we will continue to trick.
75 replies
126 months ago
Outrages Data Charges
Received a R3298 bill last month with data charges of R1662.98 after having bought additional data again. Data seems to just disappear into thin air even when phone is not in use. Went and check the last few bills same story every month additional charges of at least R500 even after buying extra bundles. When calling Vodacom they cant explain and refuse to refund. This is ridiculous. Where are these charges coming from where is my data going. Should i just move to Cell C after being a customer for 20 years??? This is also not my first complaint.
75 replies
Review Distribution
5 Star
3 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (22.22222222222222%)
1 Star
4 (44.44444444444444%)