LV
Llewellyn R
Active since Jan 2023
15
Reviews
0
Industries
Reviews
15 reviews2 weeks ago
Business call centre escalates issues to back office technical support but no feedback
Business call centre escalates issues to back office technical support but no feedback, you have to call in again the next day.Been struggling to load recipients on their web app for more that a week
15 replies
15 months ago
Specialist provider not paid fully from PMB for service dated 28 January
Specialist provider not paid fully from PMB for service dated 28 January 2025.Same provider, same issue every year.Rule changes as they please, causing sickness and stress to the customer.Then query will go to PMB department for review, which will take another 2 weeks for customer to know outcome.
140 replies
15 months ago
Bond substituted, but cannot access bond
Bond substituted and acknowledged by the bank (service request 7063976668).Deceased estate still did not inform homeloan department so that I can access my bond if required.Made contact with deceased estate and they seems to be confused and does not even bother to call to understand the issue.They take days to respond.
140 replies
17 months ago
Specialist provider for service 05 December not paid from PMB
Another specialist provider for service dated 05 December 2024 not paid from PMB or specialist provider benefit.I had the same issue with the same provider last year I when I had my appointment.Then they fix it add the codes to care plan etc. Then 2024 I experience the exact issue. This is pathetic from their side.
146 replies
19 months ago
Bond substitution apllication still not happening, no feedback timeously
Bond substitution with standard bank still not happening.I spoke after a long time being on call center with someone from homeloans.The person the emailed me on 02 October and mention they will get the deceased person off the loan and then call me to complete apllication.I have email the person various time as the deceased estate require a letter from bank.We are not even at the point we I can give thru my expenses etc. I have no idea where we are in this process
210 replies
20 months ago
Momentum Life Duet Policy claim rejected after term expired on an insured life, policy still active, no option offered to extend insured life
Duet Policy claim rejected after term expired on an insured life.Claim submitted on 26 July;Claim rejected on 06 August based on policy term expired.December 2023 statement show life still insured and what the affects of policy will be after policy anniversary on 01 March 2024, nothing in statement says please note life of person will be removed.After claim rejected it was re assessed and now 26 September apparently there was various endor*****ts on policy send via email that life cover was removed due to disability and cancer claims.Not sure if whoever investigated understood the customer issue.They just send emails and take forever to investigate.So now we have 2 reasons for claim rejection.
210 replies
20 months ago
Specialist providers (two of them) for service 13 August 2024 not paid from PMB.
Specialist providers (two of them) for service 13 August 2024 not paid from PMB.One note paid at all.I was referred from one specialist to another specialist and requested referral auth on 06 August 2024 (060824QG2FZ6 ).On 13 August they rep**** only to say approved from AMP plan and that they require motivation letter from doctor who referred mean it took 7 days to get the referral and on the day that you have to see the specialist they approve but with further requirements. Tey have fully paid the same provider in 17/10/2022(with just a shortfall for the provider not being on network) from PMB.They chop and change the game ad they see fit.Give feedback late, no effort from PMB department to request that motivation themselves etc.The PMB department make not effort to call the customer.The customer has been to the provider 2 years ago and the invoice was paid from PMb!!!!!
70 replies
21 months ago
Dependant still not terminated
Trying to terminate a dependant is a night mare.You just get an email to say this document must be filled in, you do it again then they send you the same form via email, no phone call to say what is still wrong on the form.I have send the same form on 29 July and 31 and today , gee i still so not know if they can get the job done, or what can be wrong
280 replies
22 months ago
Hospital Bill NOT fully paid for 22 June to 24 June for PMB and emergency authorization
hospital bill NOT fully for 22 June to 24 June in full for PMB and emergency authorization , I quite not understand since ever.ything related o auth was PMB approved even tthough it took ages at once stage, It was also emergency authorized.Then of course these investigations takes forever since auth was updated numerous time.At no stage was patient made aware of items that will not be paid
146 replies
23 months ago
Specialist providers consistently not paid correctly even for PMB services, rule changes every year
Specialist providers consistently not paid from correct benefit, even for PMB services rendered.Bonitas just decides how they want to pay every year changing the rules, not withstanding that you have been using the provider for years.Coulkd their systems not figure this out? Two claims dated 02 July 2024 not paid from specialist benefit or PMB even though they paid the sale provider in January from specialist benefit. I have to resort to endless queries all the time
70 replies
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (13.333333333333334%)
1 Star
12 (80%)