TR
Trey R
Active since Jan 2023
15
Reviews
0
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Reviews
15 reviews6 months ago
Second Complaint — Rain Internet Still Failing After Two Months
This is now my second public complaint about Rain’s ongoing connectivity problems. My previous HelloPeter review on 2 September 2025 led to a brief improvement, but since late September the line has collapsed again. Let me be clear: the service is unusable. I’ve done every “troubleshooting” step your team keeps repeating: router resets, repositioning, speed tests. The results are meaningless because they show 30 Mbps while in reality pages won’t load and streaming is impossible. I am now forced to buy mobile data every single day just to keep basic connectivity on my phone and laptop, while still paying Rain for a product that no longer works. That is unacceptable. This issue has persisted for over eight weeks, and the same copy-and-paste responses are no longer good enough. I expect the following immediately: 1. A qualified technician to inspect the tower or network source in my area. 2. A concrete, dated plan of action—not another generic apology. 3. Full credit or refund for the months of failed service. If this is not resolved, I will escalate to ICASA and pursue cancellation for breach of contract. Rain, I’ve been a loyal customer for over a year. The line was perfect before September; now it’s a daily frustration. Fix it or refund me, no more excuses.
1664 replies
8 months ago
Extremely Poor Service – No Resolution After 4 Weeks
My Rain internet has been completely unusable for the past 4 weeks. Two weeks ago, I spent 30 minutes on the phone with a Rain technician who could not resolve the issue. I was then promised that a specialist would contact me within 24–48 hours. That follow-up never happened. This is unacceptable and frankly disgraceful service. I am paying full price for a product that Rain has failed to deliver. Four weeks without proper internet is not a small inconvenience, it’s a complete breach of trust. I demand an immediate resolution AND a full refund for the previous month where the service was not provided. If Rain cannot meet this basic expectation, I will have no choice but to escalate this matter further with ICASA and reconsider continuing with your services altogether. Customers deserve reliability, accountability, and transparency. Rain has failed on all three fronts.
212 replies
9 months ago
Unacceptable Negligence – Budget Insurance Has Failed Us for Over 5 Months
It has now been over 5 months since our insurance claim was filed, and Budget Insurance has still not resolved it. The vehicle was repaired and collected on the 3rd of April, and R9,400 was paid out of pocket by my mother—a working woman supporting a household of multiple people. We followed every instruction, submitted every document, and did our part without delay. But Budget? Budget has done nothing but delay, deflect, and drag their feet. Today we were told by Budget that they “still have no positive feedback from BidFood,” the liable third party. But when my mother made one single phone call, she was told the truck in question belongs to another BidFood branch, and that Budget should be contacting headquarters—something Budget never even thought of doing in five months. How is it possible that a client has to do the work that Budget is being paid to do? My mother is not just any client—she works in the insurance industry at Discovery and knows exactly how claims are supposed to be handled professionally. And this? This is a complete failure of service. Budget Insurance simply told us they tried calling a number and got nowhere. That’s it. No escalation, no follow-through, no initiative. And we’re still out R9,400, suffering financial stress because your team lacks the skill or care to properly handle a basic third-party recovery. Let me be clear: this is gross negligence. You have added months of emotional and financial strain to our family. This is not just a “claim delay”—this is Budget Insurance failing to uphold their side of the deal, failing to protect a paying client, and failing to act with any urgency or compassion. We are now preparing to escalate this matter to the Ombudsman for Short-Term Insurance, and once we identify the person responsible for managing this file, they will be named directly. At this point, that is the only logical course of action. Avoid Budget Insurance at all costs. If you want peace of mind, go anywhere else.
265 replies
12 months ago
Extremely Disappointed with Budget Insurance – Poor Service and No Accountability
I’m extremely disappointed with the way Budget Insurance has handled our claim. It’s been over a month since my mother had her vehicle returned—repairs that we had to pay for out of our own pocket—and we are still waiting on the R9,500 owed to us. Yesterday, both myself and my mothercalled Budget for a follow-up. We were told the file is still open because they "can’t get hold of the third-party company." That’s unacceptable, especially considering I managed to reach the third party myself on the first attempt. We've provided every document and detail requested, yet Budget claims there’s nothing they can do right now. They then proceeded to say we will need to wait 3 months due to the value of the claim, why would we need to wait 3 months if you have the drivers name, company, driver details and vehicle. What’s worse is the complete lack of empathy shown during our interactions. My mother, who works for Discovery (another insurance company), knows exactly how these processes should work. Instead of receiving support, she was made to feel like she was the problem and rudely spoken to. This has left her financially strained and emotionally exhausted. Budget Insurance has proven unreliable, unresponsive, and unprofessional in handling this claim. We expected better—and frankly, customers deserve better. Think twice before trusting them with your peace of mind. I would like to request that the proven call log of your company making the calls is shown to us as prof of doing your part otherwise we will forward this to Ombudsman and other legal teams as this has been deemed unprofessional and ridiculous. Case number 64739459.
116 replies
20 months ago
Banking has been made unpleasant and disappointing.
Good day, I have called 3 different people from standard bank since MONDAY, not a single one has answered one of my calls. They give me their number to call incase there is a problem, they make promises to do follow up calls starting from this week but still nothing. I haven't even received an sms regarding the process of my card. They ordered my card last week Monday and they promised 3-5 days delivery. Where the hell is my cheque card. This has lead to me being dependent on my credit card which has damaged my credit score due to bad credit utilization has been displayed poorly on my credit report. I really don't know what is is with you guys at Standard Bank, your banking services are trash, your customer service is trash, your ways are of doing basic things are trash. This is my last with you guys being my banker and I will close my account immediately because even other competitive banks are already offering me better services without me being a client. I want nothing to do with this useless banking institution because no matter what I want to do with anything banking it ends up with me catching the bitter end of the stick. The hello Peter Standard bank team also gave me their number to call back on but guess what, they do not pick up either. At the end of the day, any company should want to provide the necessary services and goods to their clients needs, but once again Standard bank has not failed at dissapointing me. Such simple tasks to be carried out by a multi billionaire company with thousands of employees seems like asking a blind person to see. ***********, unskillful, unprofessional and incapable staff and systems is what you guys have. I would ask you guys to fix all these problems, but I doing that has led me to putting you on Hello Peter again for trying to fix the previous problem. I really don't know what to do with you guys besides go to a bank that actually cares and provides for their clients. Dealing with Standard bank has affected my life in various areas in such a negative way, and I couldn't be any more upset about this.
53 replies
20 months ago
2MONTHS WAITING FOR A CHEQUE CARD.
Standard bank has no way of customer service. After the last ***** incident I went into the bank to order my new cheque card, which they then said I can only get it if I upgraded my account. After doing so they said that it will be an additional cost for the new card and I agreed with it. IT HAS BEEN 2 MONTHS AND I STILL DONT HAVE A CHEQUE CARD!!! Ive requested another card through the banking app and take a guess, IT HAS BEEN A MONTH AND I STILL DONT HAVE A CHEQUE CARD. I didn't even receive a single confirmation email or sms about my new cards. What's the point of having you guys my as my bank if I don't even get the basic services. This is my last time begging for you guys to fix your act and stop being ***********. FIX THIS ISSUE
159 replies
21 months ago
Manuflo terrible management, systems and services.
Manuflo has one of the worst and unreliable systems for electricity. Every single week they have the same excuse and I quote from a message from one of the employees “As is your right sir. Just bear in mind that there are external factors that are out of our control that can affect your meter as well”. I’ve waited over an hour and more constantly, but they never fix this issue. We are expected to pay this high rates but then when it’s time for Manuflo to do their job they are a no show. On top of that, instead of them having their system operating properly they have the custom such as myself manually send them the reference so that they can record the reference and go through the the process. What ******* is that, fix your systems with the money we put in your guys pockets.
0 replies
22 months ago
Poor assistance from Standard bank regarding *****.
Once again Standard bank customer service is not up to par. I have been trying to call their ***** centre and email them over the last 24 hours regarding unauthorised payments. These payments that I have not done has taken over R6000 off my account. They are also international transaction so there is even more charges. This is the second time something like this has happened with this bank. Please someone assist me urgently to get my money back.
318 replies
23 months ago
Deceptive conduct.
I am currently paying the interest on my sisters student loan. before agreeing to signing my name on the contract I confirmed with the standard bank consultant that it will reflect on my credit score and improve it. It has been roughly 2/3 months and I have not even see the standard bank student loan reflect on my credit score report, there is not even a single detail of me paying off the surety of this loan. I contacted the credit bureau and they have emailed me back saying that they have not receive such from standard bank. I do request that this gets sorted out because I am trying my best to build my credit score to actually apply for credit, this has put a stop in my credit improvement journey and it is really inconvenient for myself. If I was falsely informed by a standard bank employee that me paying for the surety of this loan will affect my credit score positively then legal action will be taken as this would be deceptive conduct. Please get back to me.
318 replies
26 months ago
Standard bank poor service.
I have gone to standard bank to change my cellphone number because for the last 2 months I have been unable to access my online banking app, they confirmed my number was changed and I received an sms but still when I try to sign in it sends the OTP to the old number after I have changed it. This has caused a huge disturbance in my life as now I cannot make any transfers or making any payments. Ive had several problems with standard bank and it's always a delayed or slow process just to get a simple thing right. fix it now.
336 replies
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