S
Siwaphiwe
Active since Jan 2023
6
Reviews
0
Industries
Reviews
6 reviews9 months ago
No Respect
I have been asking to reach out to you for months with no help. I feel sorry that Nombulelo left, and I have no one to help me. No one cares. I need you to help me. When are you going to reach out to me.
0 replies
10 months ago
Concern: Inconsistent VodaPay Voucher Support at BP Stations in Gauteng
Dear BP South Africa Team, I am a loyal customer and a big supporter of the BP brand. I’ve always appreciated your services and believe your rewards program stands above the rest. However, I feel it is both imperative and urgent that I bring the following issue to your attention. On a recent day, I visited four different BP petrol stations across Gauteng with the intention of paying using a VodaPay voucher. Unfortunately, at three of the four stations, I was unable to complete my purchase due to either technical issues or a complete lack of support for this payment method. The fourth station had a similar issue, though the response from staff was more helpful. Here are the specific experiences I encountered: BP Alberton (Gauteng) Staff informed me that their machine used for processing voucher payments was offline and they could not assist me. BP Spruitview (next to Spruitview Mall, Vosloorus) I was told that they no longer support VodaPay voucher payments and no alternative was offered. BP Spruitview (Second station in the area) Staff mentioned they are still waiting for the appropriate machine to arrive. Some pump attendants were unaware of the VodaPay payment option altogether. While one staff member attempted to help, another (named Dlamini) was dismissive and rude. BP Katlehong (Everest Section) Employees were not aware of VodaPay vouchers but were at least polite and willing to assist where they could. It is extremely frustrating and unacceptable that stations in areas predominantly serving black South Africans do not offer the same level of service and payment options as those in more affluent areas like Sandton — where, notably, I have never had an issue using a VodaPay voucher. This is more than just a technical glitch. It points to a larger problem of service inequality across locations, and it gives the impression of neglect toward communities that deserve the same convenience, dignity, and quality of service as any other. I am calling on BP to: Investigate and resolve the inconsistent rollout of VodaPay-compatible machines. Ensure all stations — regardless of location — are properly equipped and trained to accept all approved payment methods. Address the customer service concerns, especially at the station where the staff member was disrespectful. BP has a strong brand, and many of us want to keep supporting it. But this situation is frustrating, unfair, and unacceptable. I trust you will take this seriously and implement immediate corrective action. Sincerely,
0 replies
10 months ago
Urgent Concern: Inconsistent VodaPay Voucher Support at BP Stations in Gauteng
Dear BP South Africa Team, I am a loyal customer and a big supporter of the BP brand. I’ve always appreciated your services and believe your rewards program stands above the rest. However, I feel it is both imperative and urgent that I bring the following issue to your attention. On a recent day, I visited four different BP petrol stations across Gauteng with the intention of paying using a VodaPay voucher. Unfortunately, at three of the four stations, I was unable to complete my purchase due to either technical issues or a complete lack of support for this payment method. The fourth station had a similar issue, though the response from staff was more helpful. Here are the specific experiences I encountered: BP Alberton (Gauteng) Staff informed me that their machine used for processing voucher payments was offline and they could not assist me. BP Spruitview (next to Spruitview Mall, Vosloorus) I was told that they no longer support VodaPay voucher payments and no alternative was offered. BP Spruitview (Second station in the area) Staff mentioned they are still waiting for the appropriate machine to arrive. Some pump attendants were unaware of the VodaPay payment option altogether. While one staff member attempted to help, another (named Dlamini) was dismissive and rude. BP Katlehong (Everest Section) Employees were not aware of VodaPay vouchers but were at least polite and willing to assist where they could. It is extremely frustrating and unacceptable that stations in areas predominantly serving black South Africans do not offer the same level of service and payment options as those in more affluent areas like Sandton — where, notably, I have never had an issue using a VodaPay voucher. This is more than just a technical glitch. It points to a larger problem of service inequality across locations, and it gives the impression of neglect toward communities that deserve the same convenience, dignity, and quality of service as any other. I am calling on BP to: Investigate and resolve the inconsistent rollout of VodaPay-compatible machines. Ensure all stations — regardless of location — are properly equipped and trained to accept all approved payment methods. Address the customer service concerns, especially at the station where the staff member was disrespectful. BP has a strong brand, and many of us want to keep supporting it. But this situation is frustrating, unfair, and unacceptable. I trust you will take this seriously and implement immediate corrective action. Sincerely,
53 replies
16 months ago
The guy was very kin...
The guy was very kind and extra knowledgeable.
56 replies
20 months ago
MONTH 2 MONTH MTN HOME INTERNET IS A ****.
I BOUGHT A MONTH 2 MONTH HOME INTERNET FROM MTN IN DECEMBER 2023. IT WORKED FINE UNTIL JULY 2024. THE CONNECTION HAS BEEN VERY POOR LATELY. I HAVE CONTACTED MTN SEVERAL TIMES TO GET A CLARITY REGARDING THE POOR CONNECTION. I HAVE BEEN SENT FROM PILLAR TO POST. THEY CANNOT TELL ME THAT I HAVE EXHAUSTED MY FAIR USAGE OF 100 GIGS IN 7 DAY IN AUGUST BECAUSE ON THE 7TH OF AUGUST IT STARTED HAVING A VERY POOR CONNECTION. MONTH 2 MONTH MTN HOME INTERNET IS A ****.
0 replies
39 months ago
Simones helped me with my query
Simones helped me with my query. She went all out to ensure that I received the help I needed.
132 replies
Review Distribution
5 Star
3 (50%)
4 Star
1 (16.666666666666668%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (33.333333333333336%)