CV
Chandre N
Active since Jan 2023
24
Reviews
0
Industries
Reviews
24 reviews7 months ago
Account suspended without notice
Last month there was an issue with my debit order. I was informed that the account was not paid but was given a timeframe of witch i need to make the payment. This month again same issue BUT i was not informed that the debit order did not run. My service was just immediately cut on the 3rd.i made a immediate payment was told that my account will be up and running again in a few hours. And was told that the account manager will call me back. 5 hours later no phone call. Call them again only to now be told that no its going to take 24 hours for link to work again. And again that the accounts manager will call me back. Again i wait. Does these people ever call customers back? Because from the get go i never get a call back from anyone. You got yoir money now put my link on again!
477 replies
9 months ago
Supper annoyed with this ISP
Due to the wrong fibre network selected my order had to start over again. Leaving me without internet for yet another week. We are nearing another end of a week and still nothing. MFN have not even responded to the order. This has been the longest i had to wait for an ISP to sort out a new install... No fast tracking being done over here! Why do I as a customer have to beg for information about what's happening with the process. I was asked to remove my previous post on here but that will not be done until i don't have a straightforward answer.
56 replies
10 months ago
Pathetic feedback from vox about openserve
I was promised to have my install taking place this week through openserve. Haven't had any communication from openserve yet on the matter. When trying to get some sort of information from someone at vox they don't know or they don't work with openserve. Hell keep your clients happy and find out what's going on with the process. Sign up was supper fast but getting to the actual service is a disgrace. Had to send an email to 2 people yesterday and still haven't even heard back from them amd it's been more than 24 hours. Goodness i can't believe I tried to use vox again after my bad experience the last time...
274 replies
25 months ago
Worst service once again...
I was hoping that i don't have to do this... But here I am yet again... Last week Monday i signed up for my grandmother... Sent through the documents... Tuesday morning i followed up if all documents was correct and was told yes. Wednesday i was called telling me the proof of residence is not correct and needs to be of the installation address. Sent it through and till this date 25th of March after plenty of emails trying to figure out if everything is correct still haven't got any answer. I was hoping to get her fibre going by end of this week... Your sales process and communication is just ***... I was hoping that the same that happened with my sign up don't happend here again but last famous words.... Overall just a ****ty experience...
165 replies
25 months ago
Restored my trust!
On Friday 8 March I posted on hello peter about not being satisfied with how the process is going with my new sign-up. After 2 hours I received a call, unfortunately I was busy but let it go to be sorted on Monday. Monday morning I received a call from vumatel and I explained that previously with a previous ISP I tried to sign up with that my ONT box couldn't be provisioned. Not even 15 min later a team was dispatched and at my house to check on the ONT - that was faulty btw... ONT was replaced and provisioned ASAP... During the process someone from Tech 5 called to ask how it's going and that they are dispatching my router and I'll receive it tomorrow (today)... This morning I received my router... Plugged it in... And now i can enjoy my fibre! Thank you vumatel & Tech 5 for restoring my trust and getting my fibre up and running... Great service (just a tip when calling and picking the option the check on a new sign up you wait forever for someone to pick up I was on the phone 20 min yesterday at one stage... I then picked a new sign up and phone was picked up quickly... I think that can be verry frustrating for a new customer trying to check on the status of their wifi)
56 replies
26 months ago
New customer! Bad service!
I was a customer of tech5 2 years ago... Received great customer service from them but had to move so could no longer make use of their service. I went over to rain when i moved to my new place and last week I noticed that tech5 are listed as one of the ISP's I can use on our fibre list. Immediately went on the website and signed up for a 50/50 mb line, the exact date was the 29th of February 2024 i received a welcome email, order confirmation and debit payment confirmation. Since then no communication, on the 6th of March 2024 I figured to call and just make sure everything is in order and was told someone from the sales team will be in contact with me. Since today 8th March no one contacted me or followed up on my ticket #250482. I'm a bit annoyed that this is the service I'm receiving. I thought by now my fibre would be up and running... But nothing... And by the poor service I've received from a previous ISP I hope this situation don't go that rout and it get rectified ASAP.
56 replies
26 months ago
Please don't suspend my service
Hi can you please make sure that my service won't get suspended today as in the past on the 20th... I was instructed to post here every month to make sure it won't happen this month... Thank you. Payment will be made on the 1st...
116 replies
27 months ago
Please don't disconnect
Please don't suspend Hi can you please make sure that my service won't get suspended today as in the past on the 20th... I was instructed to post here every month to make sure it won't happen this month... Thank you. Payment will be made on the 1st...
232 replies
28 months ago
Please don't suspend
Hi can you please make sure that my service won't get suspended today as in the past on the 20th... I was instructed to post here every month to make sure it won't happen this month... Thank you. Payment will be made on the 1st...
258 replies
29 months ago
Please reconnect me!
Hi can you please make sure that my service won't get suspended today as in the past on the 20th... I was instructed to post here every month to make sure it won't happen this month... Thank you. Payment will be made on the 1st... My service is already suspended can you please reconnect me ASAP!
365 replies
Review Distribution
5 Star
1 (4.166666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
23 (95.83333333333333%)