GC
Guilliame C
Active since Feb 2023
3
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0
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Reviews
3 reviews8 months ago
UNAUTHORIZED DEDUCTIONS FROM MY EDGARS ACCOUNT
This must be the worst company out there when it comes to customer services.In June 2024 an amount of R59 started to appear on our account for MOBILE CONTENT SUBSCRIPTION EDGARS SA. Whatever that means. I do not even know what I am getting for my R59 per month to this day. Of all the people I spoke to nobody seems to know.I never signed up for anything like this. Feel free to sent me a copy of the tape. In august 2024 it appeared twice and in December 2024 it appeared no less then 4 times.Now here is what I have done so far. 14/07/2025 ref no.35159827 Spoke to Lolita 10/06/2025 ref no. 32217247 spoke to Zacary 05/05/2025 REFUND REF NO. RR20250505-110343 05/05/2025 BLUE LABEL CANCELATION CHERGES REF NO. CN20250505-11110342. 29/07/2025 ref no 36590448 spoke to Devon 11/08/2025 ref no 37453005 spoke to Mickyle Now for the best story. Mickyle said he will send my complaint direct to head office and they will contact me within 24 working hours.Today is the 25th of August and I am still waiting. PAY BACK THE MONEY that you took from me without my consent ASAP.
1 reply
8 months ago
Unauthorized payment on Edgars Account
This company must be the worst company out there when it comes to customer service.On our June 2024 statement an amount of R59 appeared for payment for Mobile Content subscription from Blue label which we only found out later after we started to query the payment.Every month that same amount appeared on our statement. I December 2024 it appeared no less than 4 times on the same staement.My wife started to log complaints and here are all the ref numbers. 14/07/25 35159827 spoke to Lolita 10/6/25 32217247 spoke to Zacary 5/5/25 REFUND REF NO. RR20250505-110343 5/5/25 CANCELATION CHARGES CN20250505-11110342 Still no feedback.On 29/7/25 spoke to Devon to follow up. Ref no. 36590448 11/08/25 followed up spoke to Yola. Sent power of attorney to Yolisha who gave me a different tel number to use. i spoke to Mickyle and was told that he will send my complaint to head office and they will reply within 24 working hours. today it is 25/08/25 and no feedback.Blue label pay back my money I never gave you any consent for whatever Mobile content subscription is. Please provide me with the tape contract if you do not believe me. t To this day I still do not know what I got for my R59 each month. And remove that payment from my EDGARS ACCOUNT ASAP.
0 replies
29 months ago
FNB Tyger Valley bad service
On 14th October at 08h36 went to the bank to deposit money into my account at the atm at Tyger Valley. There was a person standing in front of his ATM and looking very worried as the ATM took his money and he got no proof from ATM.I deposited my money and the ATM got stuck and a notice appeared to say i must wait. So i waited. another person deposited money at the 3rd ATM and his money was also taken and no proof from ATM was given. And I still had to wait. So i waited. The bank opened at 09h00 and the two people went inside to report the problem. They had to fill in a claim form and come back the Monday because the people that work with claims do not work on Saturdays they were told. And I was still waiting for my transaction to carry on. R3000 and my card in the machine. I told my wife to stand by the ATM in case something happens went inside and reported it to Francis Thompson. The other two people left the bank already after they put in their claim and then my transaction went through I was told by her that they are aware of the problem but it is a national problem and there is nothing she can do.We asked her if she cant let the people know beforehand but she just said it is a national problem and there is nothing she can do with an arrogant attitude. We left very angry but turned around to ask for her name it seemed to us that she discussed our issue with a colleague and a customer because her smile disappeared very quickly from her face when she saw us. When we left she also shouted after us in a sarcastic way ,With sarcastic smile on her face to have a nice day Got her name put in complaint and then got a phone call from Tanja Esterhuizen on the 18th of October to explain the problem to us. Same story. Everyone is aware of the problem and it is national. We asked for everything to be put on paper for our records. We followed up on 2nd November with a mail and the answer we got was ,and i quote: Ek het vir u gese dat sodra ek iets in skrif vir u kan gee sal ek. Tot nou toe het ek nie. And so i wait again. This is the type of people and with an arrogant attitude that i must deal with at Tyger Valley FNB. FNB must rather move people that cannot deal with customers or send them on a course how to deal with a difficult customer. Now is there anyone out there at FNB that can please attend to my problem and give me feedback regarding the problem. And i wait
73 replies
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