WA
Wasim K
Active since Feb 2023
5
Reviews
0
Industries
Reviews
5 reviews36 months ago
Hassle free warranty returns
I've mostly dealt with the Somerset Mall 2 branch. Sometimes the pricing can be a bit inflated, but with now my second warranty replacement going over so painlessly it's worth it. Also quite willing to go out of their way and special order items if you ask.
0 replies
36 months ago
Fun spot with friendly staff
Very friendly and accommodating staff. Decent pricing for gaming packages and hardware. They do have a generator as well so a good spot to spend a 4 hour loadshedding :)
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36 months ago
Crisp like the embers of my sanity
<div>Would give 0 stars if I could. The company takes advantage of estate developers, establishing exclusive use of fibre infrastructure. This sole provider situation has enabled them to charge far above market rate for their internet service, whilst simultaneously providing incredibly poor service and support. There is no proactive communication around outages or issues and they will leave an entire area down over a weekend if the fault occurs after hours on a friday. I've been with them at two location with similar experiences, and I have spent over a year and a half fighting their support staff to even have my problem acknowledged despite the many logs and documents I provided to them. They have since deleted this support ticket and when I asked about it their response was that I had bought a "ferrari" in their service and the servers I have trouble with are dirt roads breaking the suspension on my "ferrari". Two of the servers that they call dirt roads are owned by Riot games, who have the most stable servers of any online game. When I once again proved that the issue only existed within their network they told me to "just cancel the service" knowing full well there is no alternative. In addition to the service being poor and the support being arrogant, there is fine print that includes a R2000 installation fee in addition to your monthly rate, but if you cancel early they will charge an additional R2000 installation fee. R4000 for an installation regardless of existing infrastructure is incredibly steep for this type of product, especially given they're not selling you the router they install, these fees are purely for their admin of clicking a button to enable the internet access. Crisp Fibre knows their clients don't have any choice and it shows. They don't care and don't even try to earn customers. If they are provider in your complex I recommend grabbing an LTE modem and moving out when you can.</div>
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38 months ago
Romantic spot with good food
Great Atmosphere. Great Service, Amazing focacia, Perfect calzone. Don't order the pimms though, unless you want a shot of bitters.
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38 months ago
Scam company, don't risk your time and sanity on this.
Would give 0 stars if I could. The company abuses exclusive use of fibre infrastructure in complexes to extort clients with obscene prices. Since there's no competition they also provide **** poor service with no tangible work being done to address any issues. I've been with them at two locations with the same experience and over a year and half trying to get a simple issue dealt with. Yesterday was the last straw for me as they deleted the ongoing support ticket from almost a year ago now and over 60 back and forth messages. When I asked about the deleted tickets their response was that I had "bought a ferrari" by using their service and the Riot games server, I was having trouble with only on their network, is a dirt road that broke the suspension.... when I referred back to the mountain of evidence showing the issue within their network they told me I should just cancel my contract then. Additionally they have a R1000 installation fee in addition to the monthly connection fee, PLUS an additional fee of up to R2000 if you cancel. this isn't very apparent from the website but is in the fine print. If you're going to sign with this scum then you have to be sure you're gonna use it till the end of the contract or it's even more of a scam. They know full well that their clients don't have a choice when it comes to isp and it shows, they don't care at all and won't even try to earn their customers. If your complex only has Crisp then you should rather grab an LTE modem give this **** a skip.
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Review Distribution
5 Star
1 (20%)
4 Star
2 (40%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (40%)