P
Phindile
Active since Mar 2023
3
Reviews
0
Industries
Reviews
3 reviews4 months ago
Online order not delivered
I placed on order online on 1 Dec 2025. The status of my order on the system states " 'with courier....shipped on 2 Dec 2025, 13:52'. Today, is 8 Dec and I still haven't received my order. The number 0860011700 goes unanswered. I've sent emails to "incredible@pl.co.za" with no response received.
0 replies
6 months ago
Online purchases - terrible on returns/exchanges
I ordered a sale item online which I had to return as it doesn't fit me. Their policy states, "No refunds on promotional items. Promotional items may not be exchanged at store locations. Please contact customercare@scotchsoda.co.za for any exchanges." I sent an email to customercare@scotchsoda.co.za informing them that I need to return the item as it doesn't fit me. No response received. I returned the item via Courier Guy to the return address on the invoice and sent a follow up email after I received confirmation that it has been delivered. Still no response from Scotch & Soda. They just ignore my emails. So at present, I don't have the item nor the money I paid for it. And I have no other way of contacting them as them as the website only provides an email address. Frustration galore!
0 replies
38 months ago
Satisfied with the company
Satisfied with the company. Received excellent service from Tumelo when I wanted to have my insurance premium reviewed.
53 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)