SH
Samantha H
Active since Mar 2023
3
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Reviews
3 reviews24 months ago
*** servics
I called multichoice around 17:30 . A matsikani guy answers the phone call . I provide hin with my full name , surname , adress and telephone number yet he still asks me and i quote"who am i speaking to ?" Then i tell him i already provided him with all my details he tell me i did no such thing ????? I ask him to put me through to his supervisor he puts the call down???? I mean this is plain bull**** !!! Is this how your customer service is ?? Putting the call down if a client asks u a simple question ???
53 replies
35 months ago
*********** call centre , useless staff and harrasment
Very very *********** .!!! They let a trainee phone u and ask u about a vehicle when u ask the person a question they just completly ignore u and just continue the conversation . U ask the same question over and over and she just speaks about something else, when u ask for the supervisor and u finally can speak to the supervisor then u ask is the person u just spoke to a trainee they just tell u don't shout and gives the phone back to the trainee . When u ask is she a trainee she says yes she is for a month now . But as far as i know if u a trainee of a month there must be someone with u while u are training to . "The supervisors name - Lerato and the trainee- Zanele . Really this is just unprofessional and *********** . Please teach your staff the proper customer care and manners .
0 replies
38 months ago
Tom Champer Auckland park
Tom Champer Auckland Park Worst experience ever !!!! No proper client service . Took my car with a small fault does not pick up ref's . They had my car for 4-5 weeks just to rectify a miss fire , R15 000 later turbo leaking ****ing out oil when u go back management screams at you telling u mechanic wasted his time on your piece of **** of a car . Sadly to say 15 min after the owner Mr Champher phone's you screams before u can even tell hom what happened , don't want to hear anything from u . You're car is a piece of **** it shouldn't be in his shop.R15 000 later coming back with more fault's that it went into . Please don't take you're car to Tom Champer Volvo Auckland park they do not care about they're client's vehicle's , just cares about making more money out of them .
0 replies
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