Active since Mar 2023
Their courier Nobuhle collected a returned package 3 weeks late and now its gone missing. Despite numerous emails and WhatsApp providing all the information requested they still keep asking for the same info and I still dont have a refund or a result from my enquiry.
Dear Chemdry in May I had my beds deep cleaned by yourselves. I was not happy with the result for the King bed and sent you photos and a complaint that it had not been done properly . Let's start at the beginning. Your team were an hour late,, then rushed the job and didn't finished the king mattress properly. I complained and was told head office would follow the complaint up. That was the last I heard from you. So, let me show you the mattress again, where you can clearly see streaking due to areas not being cleaned evenly.
Pay R36 for a mystery gift and then they start debiting your account for a membership to their shopping channel on a reacting basis.
1. App glitching and delivery time request being altered resulting in no delivery as no one available to receive it. 2. Being charged for items that were not deliwvwd and when querying with support they refer to the delivery fee and not the issue of the items being charged for. Still working for my refund! 3. Never delivered in 60 mins despite living 4 kms form the store. Being charged a delivery fee when they only deliver 1/3 of the order.
No service, incorrect tokens sent, constantly have to follow up on my payments made to get a token. ***********!
I bought a brand new apartment in 2022 with a new Defy slimline oven. The oven gets so hot everything surrounding it gets so hot you cant touch anything including the oven knobs. The entire block has been fitted witht his model and one even caught on fire. When I contacted Hirsch thwy sent a technician out who told me it was a FAULTY model that had been discontinued. I queried this with Hirsch but I have not result. How can they supply new ovens that are faulty? And where to from here?
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