NN
Ncumisa N
Active since Mar 2023
6
Reviews
0
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Reviews
6 reviews15 months ago
Worst customer service (I WANT MY REFUND)
15 business days have passed with no refund, I sent you all the necessary documents you requested from Payfast screenshot to my bank statement screenshot. WHEN ARE YOU GOING TO ISSUE MY REFUND???
0 replies
17 months ago
Worst customer service from WebAfrica
Worst customer service ever🚮😡WebAfrica agent by the name Sesethu cancelled my service(WIFI) with WebAfrica without my permission, Wifi was down for weeks so I chatted with them for refund. I’m working from home so I was buying data those days so I can work, contacted them to reimburse the amount I used for the days, mind you Wifi was still down at the time. Sesethu said she is investigating, she came back confirming that she cancelled the service refund will be issued with 7 business days. The minute I told her that I didn’t say she must cancel it she left the chat. I started a new chat with another agent who said she is escalating my query, she see that it is cancelled and waiting for refund approval which will take 7 business. I contacted them again after 7 business they ran around stating that their turnaround time for refund is 10-15 business day. It’s been more than 20 business days with no refund, when I contact them they just say I need to re-order there’s no refund requested, my service was cancelled if I wanna use them I must re-order. WebAfrica I need my refund ASAP.
168 replies
37 months ago
Refund
On April 03 Monday I booked ticket on their website they over charged me R2020. I called and they acknowledged that there is an error on their website they see the amount that is overcharged and they issuing refund I must wait for an email confirmation regarding the refund . On Tuesday I went to their offices to check if refund was processed because no email confirmation was sent, I was helped by a Sotho guy who said refund is issued and it will reflect within 3 business days because they’re using Nedbank and I am also using Nedbank. Still today I haven’t received my money it’s been over 5 business days, I have been calling their office since yesterday no one is picking up, sent an email and I received email telling me to check my bank statement am I dumb to contact them without checking my bank first. I want my money
0 replies
37 months ago
Customer service sucks
filled to Vumatel last week Thursday with no response. I lost 5 days because I am working from home been contacting both Webafrica and Vumatel everyday they do not care. Their services suck😡I will lose my job because of these companies
0 replies
37 months ago
Internet service
Since last week Thursday 16 March I am out of internet, Vumatel is not helping at all. Webafrica filled to Vumatel last week Thursday with no response. I lost 5 days because I am working from home been contacting both Webafrica and Vumatel everyday they do not care. Their services suck😡I will lose my job because of these companies
424 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)