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Active since Mar 2023
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3 reviews20 months ago
Poor Service and Poor Communication
I took my 2010 Toyota Aygo 1,0 for a service on the 10th of July at Bidvest Mccarthy Toyota Hatfield. I requested them to do the standard service but also check things like brakes etc that can impact the safety of the car. When I booked the car I assumed the oil filter, petrol filter, oil etc are standard. The service advisor contacted me on 10 July and indicated that parts must be ordered and that the cost of the service will be around R 9400. She also asked if the tyres must be replaced to which I said No. She informed me that the car will only be available on Friday 12th of July. I was traveling and I thus agreed for the car to be collected on Monday 15th of July. By 5pm on the 15th of July I called to check on the car and she indicated they are still working on the car and that it will be ready the 16th at 11am. On Tuesday 16th of July, I again had to call the service advisor after 3 pm as I have received no indication when the car would be ready. She informed me it will be ready by 16h30. When I arrived at Toyota they were still working on the car and I only got the car by 17h45. I was then provided with the price for the service which amounted to R 23 000 to my shock. One of the items was a petrol filter for over R 5000 without labour. I raised the issue with the workshop manager that the service advisor never provided me with a quote of R 23 000 nor did she advise me on the cost of a petrol filter or whether the petrol filter was faulty or not. To my understanding a petrol filter is a small filter in front of the car which cost no more than R 500. Mr Kriel explained that this filter is in the petrol tank and showed me the device. Again, I was shocked as I was not aware that a petrol filter on such a small car is such a big thing. If the service advisor provided me with the amount of R 23 000 I would not have agreed to the quote and would have taken items such as the filter and brake disks of the quote. I expressed my dissatisfaction to the Manager and he undertook to investigate After investigation and listening to the telephone recording the manager offered me a refund on the petrol filter excl labour. I accepted the offer as I felt the other items may have been a necessity, but I should have been properly advised on the pricing and especially on the petrol filter and what it entails seeing the final price was more than double the amount indicated over the phone. The workshop manager informed me that the request for my refund was loaded on the 25th of July. It is now 25 days later, and I have engaged several times with Toyota including with the service manager on the 14th and 15th of August. The Service manager informed me on the 15th of August that she confirmed that the refund will show in my bank account on the 19th. This unfortunately has not happened, and the poor service continues. I would like to express my dissatisfaction in the overall service quality of Toyota. The service advisor did not provide me with the correct amount for the service, nor did she advise me on the petrol filter, her lack of communication on the Monday and Tuesday was also glaring. My car was also done in a rush late on Tuesday when I received it back there was no water in the Window washer and for a service that I paid R 23 000 for it would be expected that such a small thing would have been done. The delay in my refund just underscore that the overall service and best interest of Toyotas clients takes a back seat. I have serviced my Fortuner with the branch for a few years and last year they replaced the clutch even though I replaced the clutch in 2018. It seems there is a trend of maybe replacing things that should not be replaced like the petrol filter in order to maybe make targets. If you want honest assessment and proper client service all round, I would not recommend Toyota Bidvest Mccarthy Hatfield.
0 replies
33 months ago
VOX not hitting the sweet spot
If you ever want internet this is not the company to use. My painful experience started in December 2022. Frogfoot installed fibre in our sectional title complex. This is a property that I let out for Holidays in Margate. I signed up with VOX and requested the service to be installed and ready as from the 1st of February 2023. I confirmed this is writing and accepted the VOX quote for a 40/40line. I also informed them in writing that the letting agent must be contacted for access and installation as I am working abroad. February came and went and I started following up in March 2022 to what is happening. At some stage I was informed that they could not get hold of me for the installation. I once again informed them in writing that I cannot be contacted for the installation the letting agent must be contacted and provide the contact details again. The letting agent was aware of the arrangement but never contacted. March went April passed May came and gone. I continuously followed up by email but no movement on the matter. In June out of frustration i called them and request that the installation must be cancelled. Whereafter they promised me it will be done and in the first week of June after many interaction with the installer he eventually understood that I am not at the property for the installation but that the letting agent must be contacted and be there. Before the installation started, I requested for a lower package as I do not trustee their service now. I requested for a 40/10 line and accepted their offer on the 12th of June which include a lower subscription for the first 4 Months. The fibre installation was completed in the week of the 12th June and the router was to be shipped to for self-installation. I informed VOX in writing that the router must not be shipped to the property but to the letting agent as there is no-one at the property. The promised delivery in the next two days. Needless to say two days came and two days past. After several follow-up a was provided with a tracking number and hour after i threatened them with cancellation on 22 June. The router arrived on the 23 June when the delivery guy called me ad informed me thre is no=one at the property. I said to him VOX was supposed to deliver at the letting agent as agreed. He managed to accommodate the delivery to the letting agent later during the day. The service was up and running on 23 June. Now you would think that would be the end of my problems. But know. The debit authorisation they send me was for the wrong package the 40/40 and not the 40/10. After speaking to a consultant, he said i must not authorise the debit order and the system will cancel it and send a new request with the correct amount for the correct package. Thus i did not authorise the debit order. low and behold on the 15th of July the debit order for the wrong amount which i did not authorise went of my account. I phones VOX accounts and explained the situations they said i must speak to sales, I spoke to sales and they said i must speak to technical so i spoke to technical. Technical said this was confusing and he could not understand why they said i must speak to technical. I agreed fully. Luckily for VOX they guy was very nice and promised me that he will make sure accounts and sales resolve the issue. I accepted this again. Later the day the sales consultant with which a signed the 40/10 line called me and promised me the problem will be resolved and that they will provide feedback. The next day a consultant from the South Coast called and said his HQ informed him that I want to downgrade. I said that is incorrect i have done this already on the 12th of June and sent the acceptance form on the 12th of June. He said he is not going to process the order as there is already such an order and his HQ must resolve it otherwise there will be duplication. I accepted this. On the 23rd of July i received the new account and in great anticipation for the new and corrected account including credit for the overpaid amount I opened the account. Now you won’t believe it but the account was NOT CORRECTED and the wrong amount appeared again with the wrong package. I informed the sales consultant again of the errors and request my bank to cancel and reverse the debit order which I did not authorise. I also informed the sales consultant and said i will pay the account via EFT once corrected. He said that is fine. He said I must accept a new proposal so that it can be corrected. I also accepted a new proposal which was the same as the proposal i accepted on the 12th of June. On the 26th July I received a new statement but still for the wrong amount and with a rejection admin fee for the debit order that i did not authorise. I have now given up and am convinced that VOX company as a whole are *********** as a simple installation can provide so many difficulties and frustration. From technical, account and sales no one can fix my problem. When I requested to speak to a manager at VOX i was ignored. Thus, my recommendation if you want internet is a definite NO for VOX. Poor service, poor understanding of the clients needs, poor execution, poor customer service, poor all round. I would not recommend VOX at all other internet companies takes day and you are up and running. With VOX your struggles will be endless and fibre at vox is definitely not hitting the sweet spot.
312 replies
37 months ago
ARS complete lack of professionalism
I had a third-party claim, The person I dealt with was extremely unprofessional and rude (Bernice). She does not respond to emails and is one sided in their investigations. I provided 2 witnesses to the accident and reported the matter to the police immediately after the accident. After battling for six months to come to an amicable agreement based on the facts on the table with Bernice and ARS I had to resort to legal action against the third party. The accident was a simple case where the driver of the vehicle transgressed traffic laws and caused the accident. Only when I took legal action at additional cost to me the third party instructed ARS to resolve the issue. It was also clear that the third party previously at the start of the matter instructed them to resolve the matter ASAP as they were extremely surprised that the matter was not yet resolved. But ARS deemed it prudent to frustrate the matter, delay the matter at all cost and no will to engage constructively to resolve the matter. Eventually the claim was settled for about 90% of the original claim this also after ARS first made an insulting offer of around 60% which I rejected at further legal costs. Funny thing though ARS deducted 25% of cost of parts from my claim for the age of the car but failed to do so for the third-party car. Very painful and irritating experience. My advice to anyone dealing with ARS and third-party claims is to seek legal advice ASAP otherwise you will be frustrated at all costs.
0 replies
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