GS
Gwynne S
Active since Mar 2023
10
Reviews
0
Industries
Reviews
10 reviews2 weeks ago
BAD SERVICE
We were promised a streamlined system that would process matter instantly.What we got was a system with no feedback and follow up calls have to be made before anything is done! VERY DISAPPOINTING
15 replies
9 months ago
POOR SERVICE FRO LIBERTY LFE
I have been trying to contact a senior manager in the claims department of Liberty Life since June 2025. I do not even receive an acknowledgement of my enquiry,
30 replies
14 months ago
RCS - NOT PROVIDING THE SERVICE TO THEIR CLIENTS.
ONCE AGAIN, I AM HAVING TO CALL EDGARD/RCS TO ASK WHY A PAYMENT MADE INTO THEIR BANK ACCOUNT ON 01 MARCH 2025 IS STILL NOT ALLOCATED TO MY ACCOUNT. I PROVIDED PROOF OF PAYMENT FROM MY BANK AND AM NOW TOLD THAT BECAUSE THEIR BANK ACCOUNT NUMBER DOES NOT REFLECT AS THE FULL ACCOUNT NUMBER, THEY CANNOT TRACE IT????????? THE FUNDS HAVE BEEN IN THEIR ACCOUNT FOR 16 DAYS AND NOBODY HAS BEEN ABLE TO TRACE IT????????? RCS YOU ARE FAILING YOR CLIENTS!
70 replies
14 months ago
POOR ACCOUNT SERVICING
I have had an Edgars account for the past 43 years. Their accounts have been taken over by RCS Group and I have experienced endless problems with payments made to the account via EFT do not reflect. I have to send emails or call them to enquire why this is happening and the payment then suddenly appears on my account. I object to the fact that I am being charged interest on the "outstanding" balance when payment has been made. The Call Centre are quite inefficient and not of any help. I wonder if "non payment" of an installment would be ignored as much as a payment???????
70 replies
21 months ago
POOR REVERTING TO CLIENTS WITH INFORMATION.
My husband took my Fiat 500 to them on Friday 12 July 2024 as there was an electrical fault that needed attention. He was told that a quote for the work would be provided and we could book the repair. On 30 July, we had still not had any feedback so I called Sharon Zungeni to enquire what was happening. Her response was not very reassuring, so I went online to try and find an alternative service provider. My name was then forwarded via this system ack to Westvaal Motors and I received an email from Tebogo Tshiloana, which had been addresses to Danell, Sharon and Ettienne, asking them to assist with a quotation. It is now 12 August and we have not been contacted again by ANYONE from Westvaal. Makes me wonder if I can trust the quality of their work if they cannot even provide a quotation!!!
0 replies
29 months ago
POOR SERVICE
Tried to get through to Discovery Call Centre 5 times and was on hold for 20 minutes each time. Shocked that a business that boasts all the "best" in EVERYTHING cannot have a more efficient answering service!!!!!!!!
304 replies
32 months ago
VODACOM SERVICE
I RECENTLY DID AN UPGRADE ON MY CONTRACT AND WAS TOLD THAT THE NEW MONTHLY AMOUNT WOULD BE EFFECTIVE FROM OCTOBER. TODAY I SEE THAT THE PREVIOUS MONTHLY AMOUNT HAS BEEN DEBITED TO MY ACCOUNT. I CALLED BUT WAS NOT ABLE TO SPEAK TO A CONSULTANT. TRIED THE WEBSITE WHICH I FOUND TO BE ABSOLUTELY USELESS!!!!!!!
310 replies
35 months ago
WOOLWORTHS DISAPPOINT!
I have had a Woolworths Store card for a number of years and use it often. In March 2023 I received an SMS advising that if I spent a certain amount in their Food store I would be rewarded with a "cash back" of R150 which would be credited to my account. This did not happen and on 15/04/2023 I sent an email to their finance department querying this. They asked that I send a screenshot of this message which I did on 05 /05/2023. I have had to follow this u a number of times as I was not receiving any information. Eventually I did receive a reply which basically told me that there had been a number of SMS messages offering "discounts" on items. I do not recall receiving these and if they are not on my phone it is because I was not going to utilise them. They still have not provided a satisfactory answer as to why my account was not credited with the R150 referred to in the SMS in March. I get the feeling that they are trying to sidestep my query by telling me about "all the offers which have been sent via SMS". Really disappointed as I have always felt that Woolworths are run in a professional and client oriented fashion.
0 replies
37 months ago
BAD SERVICE
A client asked that funds be moved from a previous insurer to a retirement investment with Momentum Wealth. The funds were paid over on 18 April 2023 in two seperate amounts. I as the broker had sent confirmation to Momentum Wealth of TWO amounts transferred. On querying this with Momentum Wealth, he was told that they COULD NOT TALK to the client??????? I called the offices on the contact number for Brokers and was told that the second amount could not be traced. I sent an email to the manager of the department to which I did not receive a reply. I received another call from my client this morning who is very distressed as over R500 000 is unaccounted for and he had called the Call Centre without much satisafaction. I called the Broker line and after holding for almost 5 minutes was told that the Manager was not in today. I asked for her Manager and again after waiting a while was told that he was in a meeting. No offer was made to get a message to him to call me back. Service??? I don't think so.
70 replies
38 months ago
BAD SERVICE
I submitted a claim on 02/02/2023 which was acknowledged as received. I have followed up on several occasions by email and requested a progress report but to no avail. I called their Call Centre this morning at 10:23 and was told that I would receive a call back in 10 minutes. It is now 11:56 and no call back! Their service levels are slipping - getting worse every day!
70 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
10 (100%)