F
FERHANA E
Active since Mar 2023
10
Reviews
0
Industries
Reviews
10 reviews13 months ago
GREAT SERVICE FROM TOMELO MOLELE AT TYMEBANK
I REQUESTED ASSISTANCE FROMTYMEBANK AND WAS CONTACT BY THEIR AGENT TOMELO MOLELE. I GAVE HIM 4 STARS FOR NOW AS WE ARE STILL WORKING TOGETHER TO RESOLVE MY QUERY, AS THE ASSISTANCE I REQUIRE HAS NOT YET TAKEN EFFECT. TOMELO IS A VERY HELPFUL INDIVIADUAL AND VERY PATIENT WITH CLIENTS...I WILL BE BACK TO GIVE HIM A RATING ONCE MY QUERY IS COMPLETELY RESOLVED ...FOR NOW 4 STARS
54 replies
19 months ago
WORST SITE EVER
This site use to be good before they migrated to the new web page. I have endless problems with this site. Since September 2024 i have been completing surveys but they are not adding my points to my account, I have written to them so many times but nothing is being done about it , they do not even send you a reply. I have opened so many support tickets but it seems they do not have any interest but they send surveys continuously for participation via my email, however do not add my points to my account. Since there new migration this site has become really ****ty. It's like people are here to sit and complete there surveys but do not get there rewards points for the surveys they complete , people do not sit answer surveys because they are bored , they do it to earn extra cash and every bodies time is valuable. your view support team are not resolving a panelist problems they closing request tickets without doing there jobs and panelist are losing out on there rewards for surveys. I would not recommend this site to anyone , they very un-professional.
0 replies
25 months ago
I LOVE ENLIGHTEN PANEL.
I HAVE BEEN A MEMEBER FOR ALMOST 2 YEARS , ENLIGHTEN IS A GREAT SURVEY SITE FOR VOUCHERS. THEY A A LEGIT SITE SITE. I HAVE HAD SO MUCH OF FUN DOING SURVEYS ON ENLIGHTEN PANEL. IT FUN AND EXCITING. FOR THOSE OF YOU WHO HAVE NOT TRED THIS SITE, ITS A MUST. I AM LOOKING FORWARD TO DOING EVEN MORE EXCITING AND FUN SURVEYS. I RATE THIS SITE 5 STAR.
53 replies
26 months ago
I had a problem with running g a speed test on my line
I had a problem with running g a speed test on my line. So I emailed home-connect and was contacted by a agent named Rhea. She called me and helped with a speed test on my line. I am very happy with the results I received and Rheas assistance. She is very professional In her work
58 replies
33 months ago
I was helped by a agent ,her name is a Rhea
I was helped by a agent ,her name is a Rhea. I am rating her service today She is a professional individual in her work. She was very helpful via WhatsApp and via telecom. She assisted me very well. She has a great personality and concern to help clients. She should have a higher post at HOME CONNECT as she is very professional in her work.
60 replies
34 months ago
POOR SERVICE
I HAD APROBLEM WITH MY INTERNET CONNECTION ON SATURDAY 17/06/23, I CONTACTED HOME CONNECT VIA THERE WHATSAPP NUMBER AND REQUESTED ASSISTANCE. THEYBSENT ME A MESSAGE THAT THERE WAS APROBLEM WITH ZOOM FIBER IN THE AREA ...FAIRLY UNDERSTANDABLE. ON MONDAY MORNING AT 8AM I CONTACTED ZOOM FIBER VIA THERE WHATSAPP IN REGARD TO THE SAME PROBLEM AS I RELY ON MY FIBER CONNECTION I WORK FROM HOME AND I WAS LOSING OUT ON MY WORK. I HAD NO RESPONSE FROM THEM UNTIL 4 PM THE SAME AFTERNOON. ONCE AGAIN IN THE MORNING AFTER SENDING A MESSAGE TO ZOOM I REQUESTED FOR A AGENT TO CONTACT ME VIA WHATSAPP TO HOME CONNECT. I WAS CONTACTED BY SOMILA. I TOLD HER ABOUT MY PROBLEM AND ENQUIRED HOW IS IT POSSIBLE THAT I AM HAVING THIS PROBLEM BUT THE OTHER TENANT THAT IS CONNECTED VIA SPLITTER ON MY LINE DOES NOT HAVE THE PROBLEM. IF THERE IS A SPLITTER ON MY LINE TO THERE HOUSE THEN OBVIOUSLY THEY ARE USING ZOOM FIBER . NOW THINKING ON THIS ISSUE . THE PREVIOUS AGENT 2 DAYS BEFORE TOLD ME THE PROBLEM WAS WITH ZOOM FIBER HOW IS IT THAT I AM EXPERIENCING THE PROBLEM BUT ANOTHER TENANT ON THE SAME PROPERLY WHO IS CONNECTED TO MY LINE VIA A SPLITTER IS NOT EXPERIENCING ANY PROBLEM. SOMILA TELLS ME IN HER REPLY TO MY QUESTION ' THE PROBLEM IS WITH HOME CONNECT . SERIOUSLY THERE ARE PEOPLE AT HOME CONNECT THAT DO NOT KNOW HOW TO DO THERE JOB THEY FAIL TO ASSIST THERE CLIENTS BUT WHEN IT COMES TO MONTH END QUICK TO SEND A MESSAGE TO MAKE PAYMENT ON OUR ACCOUNT, BELIEVE ME MY ACCOUNT IS BEING PAID 1 MONTH IN ADVANCE, FOR THE MONTH OF JUNE , I HAVE ALREADY PAID FOR THE MONTH OF JULY AND IN JULY I MUST PAY FOR AUGUST, THESE AGENTS AT HO,E CONNECT DO NOT UNDERSTAND THE VALUE OF CLIENTS , THERE SALARIES ARE BEING PAID BY CLIENTS YET THEY CANNOT PROVIDE US WITH THE SERVICE AND ASSISTANCE WE NEED. MY ****ECTION WAS RESTORED AFTER I SENT A MESSAGE TO HOME CONNECT ESCALATIONS VIA EMAIL.
53 replies
35 months ago
WELL DONE PHUMELELA BUTHELEZI AT HOME CONNECT
I RECENTLY EXPERIENCED A PROBLEM REGARDING MY PRP GOING THROUGH I HOWEVER CONTACTED HOME ****ECT VIA THERE WHATSAPP NUMBER AND REQUESTED FOR A AGENT TO CONTACT ME FOR ASSISTANCE. I WAS CONTACTED BY PHUMELELA BUTHELEZI AND HE ASSISTED ME WITH MY PROBLEM. I AM VERY THANKFUL TO HIM FOR THE ASSISTANCE I RECEIVED AND I RATE HIS SERVICE 5 STARS ...CONTINUE DOING THE GREAT JOB YOU ARE DOING PHUMELELA BUTHELEZI. THANK YOU FOR ASSISTANCE. IF IT WAS NOT FOR YOU MY SERVICES WOULD HAVE BEEN DISCONNECTED AFTER MAKING MY PAYMENT. WELL DONE AND THANK YOU.
53 replies
37 months ago
UPDATE
AT FISRST THE SITE GAVE A FEW OPITIONS TO COMPLETE SURVEYS , I HAD REACHED A POINT WHER I COULD WITHDRAW 3 GIFT VOUCHERS ON 3 SEPERATE DAYS, THERAFTER WHEN I WROTE TO VALUED OPINIONS BECAUSE I WAS NOT GETTING ANY SURVEYS , I RECEIVED A EMAIL STATING THAT MY ACCOUNT WAS SUSPENDED AND THEY COULD NOT PROVIDE A REASON. SO I HAD MY ACCOUNT DELETED AS FOUND THERE ACTIONS UNPROFFESSIONAL . SO I RATE THIS SITE 2 STARS.
0 replies
37 months ago
SUSPENSION OF ACCOUNT WITHOUT VALID REASON
I HAD REGISTERED ON THIS SITE ABOUT 6 MONTHS AGO. IN THE TIME THAT I WAS A PANELIST I WAS INVITED TO DO A SURVEY THAT PAID OUT A HIGH AMOUT OF POINTS . AFTER COMPLETING THE SURVEY MY POINT BALANCE WAS HIGH ENOUGH TO REDEEN 3 GIFT VOUCHERS SO I DID . AFTER THE REDEMTION I WAS NOT GETTING ANY SURVEYS AND COULD NOT UNDERSTAND WHY, SO I WROTE TO THE MEMBER SUPPORT ON THE SITE. THEY RESPONDED BY SAYING THAT THEY HAD SUSPENDED MY ACCOUNT WITH NO VALID REASON. I HAD NO OPTION BUT TO CANCEL MY MEBERSHIP. IT SEEMS THAT THIS SITE ONLY ALLOWS YOU TO REDEEM POINTS ONCE. I HAD REACHED A SILVER LEVEL AND WAS 1 OF THE BEST SURVEY TAKERS ON MY WAY TO ACHIEVE MY DIAMOND LEVEL ON SURVEYS BUT THEY SUSPENDED MY ACCOUNT. I CAN ONLY RATE THEM AT 2 STARS AS I FEEL THERE ACTIONS WERE UNJUST.
0 replies
37 months ago
I LOVE ENLIGHTEN PANEL.
THE ONLY PROBLEM WITH THIS SITE IS THE SURVEY INVITES ARE SLOW AND THE WAITING PERIOD ON RECEIVING REDEMTION OF POINTS IS QUITE LENGTHY , OTHERWISE IS IT A GREAT SITE TO DO SURVEYS .
106 replies
Review Distribution
5 Star
4 (40%)
4 Star
2 (20%)
3 Star
0 (0%)
2 Star
2 (20%)
1 Star
2 (20%)