JP
Jade-Marié Porter
Active since Apr 2023
4
Reviews
0
Industries
Reviews
4 reviews4 months ago
Absolutely Disgusted.
I have never been more appalled by the ethics - or complete lack thereof - of a veterinarian in my life. One of our dogs suddenly began foaming at the mouth. We had already lost another dog to the same terrifying symptoms a few months earlier, so panic doesn’t even begin to describe the state we were in. Our own vet wasn’t answering. Desperate, we managed to get the number for Three Rivers Veterinary Clinic and called Dr Johan Swanepoel as a last hope. My mother, hysterical, sobbing, and shaking with fear, begged him for help. He flatly refused. He said he would not help anyone after hours unless they were an existing client. When we explained that he had treated our dog before, he shouted back at her: “Yes, but only as an outpatient!” My mother then asked - through tears - “So what must I do? Am I going to lose my dog?” His response? “Not my problem.” Those were his words. Delivered while angrily shouting at a terrified woman who believed her dog was dying in front of her. I am still in disbelief. This wasn’t a misunderstanding. This wasn’t a policy explained calmly. This was cruelty. A complete absence of empathy. A total disregard for animal life and basic human decency. If you are ever considering going to this vet, don’t. Do yourself - and your animals - a favour and stay far away. When it mattered most, when fear and urgency were real, he showed exactly who he is.
0 replies
4 months ago
Outstanding service — even before becoming a customer!
Prepaid24 has been absolutely incredible. Even before I purchased anything from them, they went out of their way to help me - at all hours of the night - patiently guiding me through issues that would have left me without electricity or water. They’ve already saved the day twice. Theo, my agent, deserves a special mention. He was responsive, knowledgeable, and genuinely invested in helping me, even though I hadn’t bought from them yet. That level of care is rare and speaks volumes about the company. If this is how Prepaid24 treats people before they’re customers, I can only imagine how good their ongoing service is. Highly recommended.
56 replies
17 months ago
Disgusted.
I have never been more disgusted in the ethic of a vet before. One of our sausages started foaming at the mouth (and we lost one to this same thing a few months ago), so we call our vet, they weren’t answering so we managed to get the number for Three Rivers Veterinary Clinic for DR. JOHAN SWANEPOEL. My mom, panicked and crying asked for his help and he completely refused. He said that he won’t help anyone after-hours that isn’t an existing client. He has treated our dog before and when we mentioned that he screamed back at her “yes, but as an outpatient!” “So what must I do? Am I going to lose my dog?” my mom asked, literally sobbing and shaking from fear. “Not my problem!!” Was his reply. He was SHOUTING at her angrily. I cannot believe how this was handled. You definitely do not give one damn about animals’ lives. If you’re ever thinking of going to this vet - do yourself a favour and don’t. They clearly do not value all animal life.
0 replies
37 months ago
Great Service
I am blown away by the service I received - especially from Faieka Davids. Professional, friendly and extremely helpful. She went above and beyond to help fix issues, and give me excellent, speedy service. Very happy with Cielo!
53 replies
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