IM
ILZE M
Active since May 2010
28
Reviews
0
Industries
Reviews
28 reviews6 months ago
Unreliable and ***********.
Parcel shows as delivered, delivery was promissed for Sunday via Phone call. Still no parcel! Utter incompetence!
0 replies
8 months ago
Very bad customer Service.
Very bad customer service experienced at Vodacom Lifestyle Centre Ballito. I visited your branch for a change of ownership on Sunday 10/08/2025 - 10h45. Your 2 staff members were on their phones, the male staff member barely acknowledged me. The lady were not friendly at all and also were on her phone. Have a look at your cameras. I will never be back to that branch.
159 replies
20 months ago
Extremely bad service
Ordered 27 July 24. No delivery yet! Technical error according to Call Centre. Phoned again 5 minutes ago. Call was cut off, no call back.
53 replies
25 months ago
Excellent attitude and customer service!
I must complement you on your staff at your Phalaborwa Branch. Excellent customer service and always friendly.
53 replies
29 months ago
Monthly contract minutes are not activated.
For the last two months,the airtime on two of my lines are not activated! I phone Vodacom,but they insist my 200 minutes are active,which it is not!!!! When dialling *135# balance is Nil. We can not phone!!! I want a full refund on last month's minutes.
200 replies
31 months ago
Upgrade and cancellations not actioned!
Two contracts were cancelled, one contracted upgraded. None of these were actioned and I have copies of all communication. Online and telephonic incompetence!
131 replies
31 months ago
Absolute incompetence with contract upgrades and cancellations!
Absolute incompetence with contract upgrades and cancellations!
0 replies
33 months ago
Helpful Consultant.
Marlon, your Social Media Consultant was extremely helpful in resolving a complaint about a migration.
60 replies
33 months ago
Mispresentation of contract migrations.
I was phoned on 12/07/2023 by an on-line agent to upgrade 3 of my contracts. After I stated numerously that I do not want to upgrade these contracts, I was brought to the understanding that migration packages are available at a discount rate till actual cancellation date of these contracts. Today only - 31/07/2023 I received the quotation documents by Vodacom for a further 2 year upgrade, which I immediately rejected by phone to Vodacom. According to Vodacom Upgrades,these 3 contracts were upgraded on 12/07/2023 already! I am furious and will take this further.
60 replies
33 months ago
Cancel Policy
I took out a funeral policy on 14 June 2023. Policy documents were to be supp**** by acceptance - at the latest within 10 working days. On 1 July 2023 the debit order was taking the first premium. To this day, after several e-mails and trying to call - I have not received any policy documents. I instructed via e-mail on 14 July 2023 Old Mutual to cancel this policy with immediate effect and refund my first premium.
60 replies
Review Distribution
5 Star
9 (32.142857142857146%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.5714285714285716%)
1 Star
18 (64.28571428571429%)