FG
Frans G
Active since Apr 2023
5
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5 reviews19 months ago
Bacon expired 5 days ago and its still on the shelf.
Overview: A concerning incident was reported at Sunningdale Spar, where expired pork shoulder bacon was discovered on a shelf. This lapse in food safety practices raises significant questions about the store's quality control and overall food handling protocols. Details of the Incident: During a routine shopping trip on September 28, 2024, an individual stumbled upon a shelf stocked with pork shoulder bacon that had expired just five days earlier, on September 23, 2024. This discovery is particularly alarming given the store's recent accolade of "Spar of the Year," which suggests a standard of excellence that seems to have faltered in this instance. Confrontation with Store Management: Upon reporting the expired product to management, the individual experienced an unsatisfactory interaction with the store manager, who reportedly snatched the expired bacon from my hands. This response not only raises concerns about the handling of customer feedback but also suggests a potential attempt to avoid accountability for the expired goods on the shelf. Implications for Food Safety: The presence of expired food products poses serious health risks to consumers. As someone with expertise in safety and food quality, it is alarming to note that such a fundamental oversight occurred in a store that has been recognized for excellence. It begs the question: what other expired or unsafe products might be lurking on the shelves?
0 replies
30 months ago
No help from Standard Bank
Dear Standard Bank, Hi every one yes its me again Standard Bank in the Bayside Mall here in the Western Cape still haven't resolve our problem its been long journey, but sad to say still haven't been resolve . My wife has sent 34 emails, and I've sent 11, totaling 45 emails. Surprisingly, the response from Standard Bank in the Bayside Mall has been minimal, with only 14 replies, of which 7 were mere expressions of gratitude. As an auditor, I had to point out to them that the Letter of Good Standing from Standard Bank in the Bayside Mall had expired. Shockingly, when I presented this information, it was three months overdue, as evidenced by the photo of the certificate I still have. Additionally, we've spent R1500 on phone calls to Standard Bank in the Bayside Mall. Despite these efforts, the branch manager had the audacity to suggest contacting Standard Bank Inbound Det for a review. We have started this journey in April and still no results even on Hellopeter and still no results. I hope this message finds you swimming in the vast ocean of customer dissatisfaction that your service has managed to create. I am writing to express my profound disappointment and frustration with the utterly abysmal level of customer service that I have received. It's that delightful time of the month when I get to engage in the joyous task of paying for something that is, unequivocally, not my fault or my wife's. Kudos to Standard Bank for turning what should be a routine and painless process into a month-long saga of inefficiency, incompetence, and sheer disappointment. I foolishly believed in the promises of Standard Bank, expecting them to resolve the issue promptly. Alas, it appears that I am just another hapless victim of your grandiloquent promises. Your assurance that Standard Bank would "get to the bottom of this" seems to be nothing more than empty rhetoric, a smokescreen to disguise the profound lack of urgency and competence within your customer service department. It baffles me how an issue that could be resolved with a modicum of efficiency has now stretched into a month-long ordeal. Is there some sort of record you're trying to break for the slowest customer service resolution in history? I find myself acutely disappointed not just in your service but in my own naivety for trusting that Standard Bank would live up to its reputation. "Lovely helpful service," you say? I'm still waiting for a shred of evidence to support that claim. My faith in your ability to sort out this matter has dwindled to the point of nonexistence. As I pen down this scathing review, I can't help but wonder if it will make any difference. Will it prompt a sudden burst of efficiency, or will it merely become another ignored cry in the vast abyss of dissatisfied customers? The trajectory of my opinion on Standard Bank's customer service hinges entirely on what happens next. If the resolution is swift, efficient, and accompanied by a sincere apology, perhaps there's hope for redemption. But if the saga continues, be assured that I will continue writing about the "lovely helpful service" that Standard Bank is so famous for. Yours disgruntledly, Frans Gunter
1310 replies
31 months ago
Will not recommend Standard Bank to any one
Dealing with Standard Bank has been a complete nightmare, and I cannot emphasize enough how dissatisfied we are with their services. My wife took the responsible step of closing her account with Standard Bank. She was explicitly told that there was still some money in her account that needed to be withdrawn. Following their instructions to the letter, she withdrew the remaining funds and even informed the Standard Bank employee who assisted her. At that time, she was assured that she would receive an email confirming the closure of her account. Tragically, that same year, my wife's grandmother passed away, and dealing with the aftermath understandably consumed our attention. In the midst of all this, the promised email from Standard Bank confirming the account closure somehow slipped through the cracks. To add insult to injury, Standard Bank inexplicably stopped sending physical mail to our house's postbox without any prior notice. Fast forward five long years, and we find ourselves in a nightmare scenario: Standard Bank has been deducting a staggering R10,000 from my pay, all due to their sheer incompetence and utter lack of communication. Attempting to resolve this issue with the bank has been a lesson in frustration. It's nearly impossible to reach the branch manager, and any attempts at communication have gone unanswered. When we've tried calling, we're met with excuses of them being too busy or constant transfers to voicemail. Visiting the branch has proven equally futile, as management is perpetually unavailable. To make matters even more infuriating, Standard Bank's response to our predicament has been callous and dismissive. They insist that we must bear the financial burden for their errors, despite it being entirely their fault. Not once did Standard Bank take the initiative to contact my wife regarding the delinquent account, nor did they send any emails or physical mail. I'm left deeply disappointed and frustrated by this entire ordeal. I wouldn't wish this level of incompetence and disregard for customers on anyone. I strongly advise against banking with Standard Bank based on this experience. If anyone from Standard Bank's head office has an ounce of integrity or responsibility, I implore them to reach out to us and correct this egregious situation. It's disheartening to see a bank so recklessly disregard the welfare of its customers.
1441 replies
35 months ago
Internet speed and RSAweb customer care
I am utterly disappointed with the abysmal service I have received from RSAweb. I subscribed to their supposedly high-speed internet service, paying a premium for a 200Mbps up and 200Mbps down uncapped line. However, the actual internet speed I have been getting is a mere fraction of what I am promised. I have conducted multiple speed tests, and consistently, the results indicate that I am only receiving a fraction of the advertised speed. Instead of the promised 200Mbps, I am getting a pitiful 50Mbps, which is a significant underperformance. This unreliable and sluggish connection has been a constant source of frustration for me. To make matters worse, attempting to contact RSAweb for support has been a Herculean task. I have made countless calls to their customer service hotline, only to be met with a never-ending loop of automated messages telling me to hold the line because all their operators are apparently busy. I once endured a mind-numbing 45 minutes on hold, depleting my airtime with no resolution in sight. It's as if they purposefully avoid answering calls to evade their responsibilities to paying customers. In my desperation, I resorted to sending emails, hoping for a more productive channel of communication. Unfortunately, the response I received was nothing short of a mockery. I was informed that my query would be forwarded to the "relevant person." Seriously? Is this how RSAweb treats their clients? It seems they lack the necessary resources or even the basic courtesy to address customer issues promptly and efficiently. It's infuriating to witness such a blatant disregard for customer satisfaction and failure to fulfill their advertised services. I trusted RSAweb to provide me with reliable high-speed internet, but all I've received is a subpar connection and a complete lack of support when I needed it most. I would strongly advise anyone considering RSAweb for their internet needs to think twice. They have proven themselves to be a company that cannot deliver on their promises and provide proper customer support. Save yourself the frustration and seek out a more reliable and customer-oriented internet service provider.
0 replies
36 months ago
Food *****s Market is ****ming their customers
I recently had a disappointing experience at Food *****'s Market when it came to their advertised specials and the checkout process. As a regular customer, I expected better from them, but unfortunately, my visit left me feeling frustrated and let down. First and foremost, the biggest issue I encountered was that the specials advertised throughout the store did not reflect the prices at the checkout. It was incredibly frustrating to select items based on the advertised discounts, only to find out that the prices didn't match up when I reached the tills. This discrepancy not only wasted my time but also created unnecessary confusion and inconvenience. What's even more concerning is the impact this situation may have on vulnerable customers, particularly the elderly who might be on a fixed budget. For them, every penny counts, and Food *****'s Market failing to honor their specials can have a significant impact on their ability to afford essential groceries. It is disheartening to think about how many people, especially those who can least afford it, have fallen victim to this misleading practice. Furthermore, the lack of clarity and transparency at the tills exacerbated the problem. The checkout process should be straightforward, with the prices accurately reflecting the specials displayed in-store. However, the staff seemed ill-equipped to address the issue efficiently. It felt as though they were not adequately trained or informed about the advertised specials, leading to delays and confusion for customers like myself. In addition to the frustration caused by the pricing inconsistencies, the overall customer service left much to be desired. The staff appeared indifferent and unresponsive when I raised the issue at the checkout. Their lack of empathy and failure to rectify the situation promptly only added to the disappointment. Food *****'s Market has always been known for its wide selection and competitive prices, but this recent experience has left a sour taste in my mouth. The failure to honor advertised specials and the subsequent lack of assistance at the tills is simply unacceptable. It is my hope that Food *****'s Market takes immediate action to rectify this issue, ensuring that their advertised specials are accurately reflected at the checkout. Moreover, they should prioritize customer service training to better handle such situations and provide a more satisfactory experience for their customers. For example chips, I love chips who doesn’t, there specials are 3 for R50 but they charge R51 so what’s the point of making it 3 for R50 if you are going to charge me R51 you should be a shamed of your self’s and its sad to say this but this is not the first time if I noticed it how many people before me have they took for a ride. Until these concerns are adequately addressed, I cannot recommend Food *****'s Market as a reliable destination for affordable groceries, especially for those who rely on the advertised specials to stretch their budgets.
53 replies
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