TV
Tinus V
Active since May 2023
4
Reviews
0
Industries
Reviews
4 reviews5 months ago
MTN CONTRACT CANCELLATION
My wife have contract with MTN for many years. I am her husband and paid the contract. She passed away on 2024-05-16. Her contract expires 2025-11-26. I called the helpline and I was advised to send e-mail to cim_legal@mtn.com. On 2025-10-23 I sent e-mail with documents to cim_legal@mtn.com. I received 2 responses within second from each other. 1st: Delivery has failed to these recipients or groups: cim_legal@mtn.com The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly. 2nd: Y'ello Tinus Vorster Thank you for getting in touch. This is an automated response confirming that your query is in our work queue and will be attended to shortly. Should any follow-up be required in reference to your enquiry, please use the reference number below. Reference number: 2c950985-0ab2-4764-b605-38400a4c89f0 Our support teams are available Monday to Friday from 8h00 until 17h00. We always try to respond within 24 hours and are committed to resolving your complaint or query with processes aligned with Independent Communications Authority of South Africa (ICASA) requirements. Warm Regards, MTN On 2025-11-05 I called MTN helpline to query that I have not received any response from their legal department. I was told that I cannot call them and must wait because they are busy. Today 2025-11-10 I still have no response. I need that contract cancelled. BILLING ACCOUNT BA113374345. They can call me on 0825654536.
0 replies
23 months ago
Dot Towing & Recovery
On 2024-05-13 I was in a collission and the first help that arrived was Mr. Nico Breedt. I was in flat spin and did not know what to do. He helped me step by step what to do on the scene and took me home. He is a real ambassador For your company.
0 replies
35 months ago
COLLECTIONS DEPARTMENT
About 11 April I wrote that my account is now paod with debit order since March 2023 while i was paying by EFT since 2020. My payments does not show on my account. I spoke to Manilishe, Nelsiwe and Alesia. I was told to send POP to natha*****onkerman@vcontractor.co.za. No response. Then I was told there is Nathalie Donkerman in that department. I was then told to send POPs to thabiso.khumalo@vcontractor.co.za. Still no response. Then i was told to send POPs to pop@vodacom.co.za. The response was that the mailbox is full. I sent again and got same response. I sent my info again to customarecare@vodacom.co.za I still have not received any response. What is my next step?
106 replies
36 months ago
DEBIT ORDERS
I pay my account with EFT since 2020, R159 per month. Suddenly since 28 Feb 2023 they deduct a debit order, R159 per month from my bank account. My account show my monthkly EFT payments but not their debit order. I sent emails on 11, 23 and 29 April to customercare@vodacom.co.za but I only get the standard reply. They did not reply to my problem. Where is the money they deduct from my bank account going.
106 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
1 (25%)
2 Star
1 (25%)
1 Star
1 (25%)