EG
Eugene G
Active since May 2023
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
Axxess Service is a Nightmare
I am being billed for services that do not work and have been struggling with connectivity for over a month. Despite following every recommendation—including buying a new TP-Link MR600 router and switching to Vodacom—the connection remains unstable and frequently drops. The support is abysmal: Zero Continuity: Every agent treats the case as if it has no history, forcing me to repeat the same troubleshooting steps repeatedly. Poor Service: They refuse to send technicians and instead expect me to run endless tests while they assist multiple clients simultaneously. Rudeness: Agents have literally ended the chat while I was in the middle of troubleshooting. Avoid Axxess if you value your time and money.
0 replies
21 months ago
Non disclosure policies being issued
Angios are not covered under the Dread Disease heart attack benefit. Yet this is the main emergency procedure when having a heart attack. No jokes. Claim was refused and I almost died waiting for approval that was declined. These policies are issued under non disclosure conditions which they profit from without any repercussion. Lodging a complaint with the CMS as well to protect future victims.
70 replies
26 months ago
Only a heart attack. Inhumane service.
I had a SEVERE heart attack a month ago. Authorization was delayed while I was in a critical condition. I was then transferred to a Public Hospital as they were not prepared to pay for the angio. I was not even given the option to pay cash. None of this was disclosed in the policy documentation. Thus they are guilty of non disclosure. I was then discharged and then the accounts came piling in. They ended up paying only a small portion of the bill R4240 and to make matters worse the payment was made to the incorrect bank account. This morning I received a email saying it was "only a heart attack" and that they require staging. Yet no request was put forward to the doctor and they expect me after a SEVERE heart attack to sort out this mess for them. I just received a email with a document the attending doctor must complete, after begging them for a month to supply me with the requirements. This claim process is a nightmare and I advise anyone to seek cover elsewhere.
73 replies
27 months ago
Old Mutual Broker cuts ties
As an contracted Old Mutual broker my Claim experience with this company is shocking and I have with immediate stopped marketing this nightmare of a company and its perceived acceptable lever of service. Shameful. I am moving all my client to FMI underwritten by Bidvest with immediate effect.
298 replies
33 months ago
********* promise makers and time wasters
A third party claim was settled today 80 days after the accident. The settlement offered was R83,000 after they deducted R53,640 for salvage and also denied to compensate for storage fees at the yard amounting to R15000. It is South African law, that a party liable for damages caused in a traffic accident must compensate the other party, to the per-collision status, but not more than the actual market value, to the time before impact. This is not the case and I am now forced to go and see a lawyer.
0 replies
36 months ago
Terrible service - no response
When it comes to service this company is terrible. Like most in SA these days. Your telephone just rings, your online chat facility is non responsive and your whatsapp chat is a joke. I am looking at moving my account now.
70 replies
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1 Star
7 (100%)