EM
Evan M
Active since May 2023
3
Reviews
0
Industries
Reviews
3 reviews12 months ago
Poor service
Bears is the worst company. In 2023, we bought a Russell Hobbs stove from Bears in Mams Mall. Since the first day, the stove has been giving us problems. We booked the stove in multiple times, and when it comes back, it has the same problem. When we asked why they don't replace the stove because they can't fix it and we have insurance, we were told that the insurance doesn't cover replacements due to faults. Today, a lady from the head office called, and when we asked about the stove, she started being disrespectful and told us it's not their problem; it's the supplier's problem. When I asked her why she was being rude and what her name was, she hung up the phone. We are very disappointed and dissatisfied with the service we received from Bears. It's unacceptable. We have been paying insurance for 32 months, but it can't be used.
58 replies
26 months ago
Excellent
The service I recieved from the sales person at the SSD store in Centurion was very good, they friendly, know there products, I was looking for a techtical suit and boots that they did not have in my size, the gentleman went the exstra mile and called and collected the items for me from there other brunch, then send it to me with ram without charging me exstra, I recieved the items within 24 hours.
0 replies
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (33.333333333333336%)