T
Thandazo
Active since May 2023
4
Reviews
0
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Reviews
4 reviews11 months ago
Worst refund process EVER
My account was overpaid with R1800.00 which was due for refund since March.(Edgars account) The recoveries department and refunds department requested proof of payments, proof of account and ID which were sent to the departments 3 times. Upon awaiting was informed that they are waiting for feedback from MBD in regards to my account cause it was with MBD. Abram from MBD sent them the response on the 8th of April responding to Lee-Ann’s request. Still after receiving the information the refund was still not processed. Worse they don’t call or email I have to be the one busy calling and asking for feedback on the hold up. I spoke to different people Nombulelo Lee-Ann Abram Percival Glenton Shantol (To mention a few). I have been moved from pillar to post in regards to this request and what I don’t understand is all the relevant information and documentation and feedback was given. Today it’s the 16th I called again asking for feedback and was informed I’ll be called the refunds department is awaiting Mos*** or something along those lines to send an invoice and release the funds. This is unacceptable for me to wait for 3 months for a refund which initially I was told it take 7-14 days. Worse I must be the one running after the two departments to get feedback whilst they are quiet. I’ll be moved from one department to the other as if there is no alignment within the company. I need those funds urgently.
0 replies
12 months ago
Love it The lady gav...
Love it The lady gave me an exceptional service
58 replies
21 months ago
The service was exce...
The service was excellent he exceeded my expectations
56 replies
35 months ago
Very patient and understanding
Very patient and understanding. I trully appreciate her assistance
0 replies
Review Distribution
5 Star
3 (75%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (25%)