DL
Debby L
Active since Jun 2023
8
Reviews
0
Industries
Reviews
8 reviews3 months ago
Lacking digital enablement for basic client update
How sad to know that in today's day and age, with all this technology at our finger tips, we need to go into a branch to update an email address. I am extremely frustrated with the outdated processes at Standard Bank. Despite living in a digital age, I was informed that I cannot update my email address telephonically and must physically visit a branch to do so. This is after: 1. Updating my details on my banking app 2. Contacting the call center for assistance Both digital and telephonic channels were unable to resolve a basic administrative update, which is unreasonable given current technology. For a bank operating in 2026, forcing clients to take time off work and visit a branch simply to update an email address is unnecessarily inconvenient, inefficient, and outdated. Many other banks allow this securely via app or call center verification. (I know this as I do have accounts with other institutions, and changed said email address with them, without hassle.) I expected better digital enablement and customer service. Guess I am wrong???
56 replies
9 months ago
No hesitation - Just friendly, efficient help & Outstanding Service
I placed an order with Tora Grace on 1 July. At the time I was not aware that they actually closed for their annual break. I could complete the order, but it was indicated very clearly that they are only back in the office on 14 July. My order was a birthday gift and was needed on 16 July in order to be on time. I sent an email to them explaining our situation, and even though their office were closed, I received a response with a promise that they will prioritise the order once they are back. To my utter amazement, my order was delivered on 15 July!!!! Perfect, and exactly what I ordered, and a whole day earlier then requested. Truly service beyond what was expected. Tora Grace you have never let me down with previous orders, but with this order you have just impressed my socks off!!! Thank you for making my daughters' gift so much more special!!!!
0 replies
15 months ago
Moving us around to suit other guests????
It was a nice place to stay. Super close to everything - very CENTRAL!!! The ladies we shared a room with were super nice, and we were so relieved as we knew upfront that it was dorm style living. On the flip side though.... The staff were very rude - never a smile on their face - Not something you want to see when you are on your holiday! The Manager never asked us if we are prepared to move rooms, she just told us we HAVE to move. She was prepared to inconvenience us, to please other guests that arrived after us - was this just because we were girls travelling alone? Upon arrival (26 Dec) we were checked into room 20. The next day (27 Dec) we were moved to Room7 - This room was not clean, they only cleaned it on 28 Dec. The third room we had to move to (Room16) we moved to on 30 Dec, the aircon in this room did not work - it leaked water when in use, we could not even put our bags on the floor - they had to be on our beds!!! Moving around so much was truly an inconvenience!!!! Did not understand why, and it was also never explained to us? We checked out on 1 Jan, the end of our moving holiday!! The stay was comfortable. I would have just liked to be treated like a human and not a dog in a kennel that can be moved from pillar to post at the drop of a hat!!! Our money is the same as everybody else. We worked very hard all year long, in order to save, to go on our first holiday after studying without our parents helping us out!!
0 replies
15 months ago
Kept me hoping - All in Vain
This is a review on service and not on the product. I never got the chance to use the NoNic Necklace. I placed my order on 18 Nov 2024 (3x Necklaces was ordered (Gold, Black & Rose Gold - Myself and 2 friends placed our order together). Received an email from the support line on the 19th Nov, to advise that the Gold "was out of stock"! After a couple of emails I was told they would have the gold in stock by "end of next month" (That then being end December). I opted to wait (with my two friends) till end of December for the gold to be back in stock. On 6 Jan I contacted them to follow up - The usual service levels... you must contact the supplier to get things done! Received a mail today (7 Nov) to NOW tell me that I must select a different colour, they will no longer be receiving the GOLD. I am disappointed in the fact that I was prepared to wait, then to only be told NO? I have now requested a refund instead, there are many suppliers on the internet.
106 replies
18 months ago
Masscash Containers might be a risky business deal
Be very careful when dealing with this company. The gentleman (Emmanuel) is very pushy. Their invoice reads Masscash Containers. They have a beautiful website, but upon investigation the business addresses on the website did not seem legit. He then gives banking details but company name then is MASSCACH Containers, when we called Thyme bank to confirm the account, they informed us that the bank account does not belong to Masscash Containers!!! This seems like a shady business. Be careful and take care of your money!! WE have opted to not buy a container from them!!
0 replies
19 months ago
Lack of SERVICE!!!
My torment started on 30 July 2024. My mom is elderly and I am assisting her in retrieving her deed for a commercial property from ABSA. I have a very friendly person Ayanda assisting me, and this complaint is not directed at him. It is solely direct at the "CREDIT DEPT". To my knowledge it is taking the credit dept. since end July to simply clear the loan as nothing is outstanding on this bond anymore (as we are completely aware of the fact & Ayanda confirmed this verbally as well). I was told the process of retrieving your deed takes up to 21 working days. TODAY IS DAY 42 (DOUBLE THE TIME) and I am no closer to having my deed then I was on 30 July???? What must a person do to get what is rightfully yours????
371 replies
22 months ago
Happy Customer - Beautiful Home
I used CVG Cupboards for my new kitchen and 2 built in cupboards!! The experience was marvellous. Ismail listened to my every request. Temba (The installer) was extremely friendly and knowledgeable. As building projects go, there is always something that goes wrong. Mine was runners, but there was no hesitation from Ismail to rectify everything. Our kitchen is absolutely stunning. Will use them again and can recommend CVG Cupboards with ease!!!!
0 replies
35 months ago
Telkom Takes your money without delivering what they promised!!
If I could select ZERO STARS I would have - The one star on this rating is even too much!! Telkom Call Centers are ridiculous. You call 10213 as you were told by sales this is CANCELLATION Dept. Then to be told no - call 081180, only to be told to call 10210 press Opt 4. Does nobody know where to send customers???? Where is the training and were is CUSTOMER SERVICE!!!! On 13 Apr I was called by Sales. Spoke to Micaisse. Time was +/-12h30 (Calls are recorded - so listen to it!!). He tells me my 0679613136 Broadband deal is on a month-to-month, and I pay a lot for usage out of "bundle". He suggests I take a 24mth contract for R200per month (80day+80night package). I agree to it and he says he will cancel the original number (0679613136). I have not received a sim for the new contract (which I was told would happen). I am being billed for a product I cannot use. I need this cancelled immediately and all the funds taken from me refunded!!! I now get billed for the original number (0679613136) @ R209.00 + usage (which fluctuates and is very high), then, The "new" LTE @ R449 (when I was told its R200)??? Basically I wish Telkom sales Dept would stop calling a person – when one is ready to make a change – give us a number – we will phone you!!!! The resolution I would prefer. The new number - 0680534117 - Must be cancelled and all Fees on this number thus far that have been charged (R449 {April} + R449 {May} = R898. No sim has been delivered to us to even make use of this service?? How is this possible? This is THEFT!!! Looking to see how long it will take TELKOM or anybody to respond to this post?????
0 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
1 (12.5%)
2 Star
2 (25%)
1 Star
3 (37.5%)