LM
Lerato M
Active since May 2010
6
Reviews
0
Industries
Reviews
6 reviews27 months ago
The Worst in the Business
From placing my order in March 2022, 100s of whatsapps msgs, back and forth. it's 2024 and I am hopelessly waiting
0 replies
54 months ago
Unauthorized debit order
Why is Clientele deducting money from my mom's account and she did not unauthorize it. it's being going on for a while now. She went to her bank to reverse it and it has stopped for a while, now they have started again. When I contacted them on her behalf they said she must write a cancellation letter which I asked what for as she has no knowledge to start with. An entire elderly musk make sure that she has at R80 to travel to and from Polokwane to reverse her money on monthly bases. How unfair is this?
106 replies
60 months ago
Post Office Service
I had the worst experience one could ever imagine. I have send my mom money in Feb, unfortunately her account was frozen as its been a while since she wasn't using it. we then approached the bank to reverse the money to my account - 14 days later when I followed up nothing was done as "they could not get hold of client for authorization" and the query was closed. We tried again , same feedback after a week. My mom (63 yrs) had to go to Post Office in Polokwane to withdraw the money which she was told then that the account was frozen but nothing was done to assist her. I then had to call Post Office where I was advised that she had to go to the nearest post office to fill in some documents which she did. I requested them for contacts of where I can follow up and I was then told they cant give me the numbers as only Post Office staff where the only ones who have access and allowed to call the Bloemfontein Offices. My mom was even told to come with airtime to make that call to Bloem offices as they take too long to pick up calls. Fast forward 2 months later, when we follow up the account its still not active and my mom still hasn't received her money. I then followed with Post Office in Birchleigh as my mom is not well and she stays with me. We where still not helped and at least where given the contacts for Bloemfontein where they do activations. Today I tried calling all 6 different contacts where 4 of them are offline and 2 just rang unanswered. I then decided to call customer complaint which I was told to do the same process that is already done and I was told directly that they will not assist me personally as they can only speak to a consultant from Post Office. The lady didn't even bother to check if the documents where received or not and told me to tell the person who we gave the documents to call them. Now my sickly mother has to go back to Polokwane and talk to the same consultant who told her to come with airtime for her to make a long call to Bloem. If me as a 37 year old youngster feeling so defeated, imagine my 63yr old mom. I give up
0 replies
79 months ago
Bad Service
I am very disappointed with the service at Fossil/Stern. For the brand of that calibre to be giving customers bad service is shocking. I took my watch at Sterns Irene Mall where I was advise that they will take it to Fossil for wrist band replacement on 21 June 2019. Within a week I called the store as I heard nothing from them, then I was told that they only do follow ups with fossil once a week on Wednesdays. I kept doing follow ups and eventually got tired and gave in. "Due date" on the slip was 29 July 2019 but only got my watch 23 September 2019. 3 months later eventually "due date" Upon collect I discovered that I discovered that my watch was in bed shape. I realised that the glass was badly scratched, So bad that other number where not visible unless I had to put in a certain way to be able to see. You'd swear that kids were playing with it. Unfortunately I had to turn it in on the spot. It was the 23 September 2019. I am quite disappointed that I always have to call Sterns for follow up that are supposedly to be done on weekly basis. Apparently they are not allowed to give customer Fossil direct technical team. It is very disappoint for the brand of this calibre to not take their customer seriously.
0 replies
79 months ago
Thank you
I would like to thank Eureka Monageng for the assisting and the prompt response given yesterday. Thank you for taking you time in explaining all the information. you were such a great help and patient. Thanks again for the advice regarding the building and home content insurance. you are a super star. thank you so much
105 replies
104 months ago
Delivery challenges
I have recently placed an order with Home-choice for my mother who stays in a different province with me. I have made it clear that it needs to be delivered where she stays. 5 days later the goods are delivered on the wrong address, where i used to stay 5 years ago. i lodged the complain and was assured that it will picked up and re-assigned to the right address. 5 days later, i did a follow up, the consultants didn't have a clue where the goods were, speaking to the manager she assures again that it will be picked up. Fast forward, another 5 days later, the goods are still not picked and and i am been told are process to be followed. My respond was does it those processes take over 10 days to be followed. The issue is what will happen if those goods are damaged or dirty. My other frustration is why do they keep delivering to this old address as i know in 5 years i have changed my residential address twice and i am sure it was given to them twice. When placing the order, they always promised that you will be called before the delivery, which never happens.
61 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)