B
Berenice
Active since Jun 2023
9
Reviews
0
Industries
Reviews
9 reviews1 month ago
Unhelpful client service
10X are professional but unhelpful to older clients who are not computer literate. They would not provide information even though the necessary authorisation was provided from the financial advisor. They insisted the client call them or go onto their online profile.
0 replies
8 months ago
Gregory was very helpful and sorted out the problem
Gregory was very helpful and sorted out the problem. All agents are very helpful and understanding.
53 replies
14 months ago
Excellent and Outstanding Service
Gregory has provided outstanding service and solved my query with FLYING Colours. Thank you so much. You offer excellent service.!!!
0 replies
18 months ago
Review of interaction with Gregory at SCG
Service is excellent. They responded almost immediately and solved my Problem. My interaction was with Gregory.
0 replies
28 months ago
Disappointing service received.
Reservation Reference: GHAGP2V My friends, an elderly couple, booked a seat on a Greyhound Bus for Tuesday 28 November 2023, 21:25 - MIDRAND BigBird Petroport, N1North/South, New Rd offramp station. After waiting some time with another elderly couple, they received a SMS advising the bus would be late, but was on it's way. When A bus arrived at 23:00, it was not a Greyhound bus, but a single decker bus, with normal bus seats and NO toilet onboard. They were requested to board this bus along with all the commuters that had since arrived for the 23:00 bus. They were offered no explanation or apology. Upon arriving at Park Station, they had to wait yet another hour for more commuters to board. It is dangerous for anyone to wait at a bus station in the middle of the night and this is not the usual service expected from Greyhound. The least we expect is an apology, but under the circumstances, a refund is also expected as they did not receive what they paid for.
0 replies
33 months ago
Excellent Customer Service by Gregory
My experience was a good one - Gregory is very knowledgeable and extremely helpful always. It's just a pleasure dealing with him.
0 replies
34 months ago
Excellent Client Service
Gregory Watkins was extremely helpful and friendly on the phone.
0 replies
81 months ago
Medics are the Best.
On 7th July 2019 we needed an Ambulance to take my husband to the hospital. I call the EmerGMed call centre and within 5 mins there was a 4x4 vehicle and ambulance at our door. The medics were friendly, professional, and immediately assessed the situation. They knew what to do and did it timeously getting my husband to the hospital as soon as possible, taking the best road possible. I cannot thank them enough for assisting us in our time of need, when I was to traumatised to know what to do, they helped me. Thanks guys and girl... Thank you.
0 replies
92 months ago
Shocking Service
We have a Telephone account and a ADSL account. We requested the ADSL to be cancelled more than a year ago. Every month we get an account, it has the ADSL billed. Then we call and they credit us. We completed and emailed the cancellation form at least 4 times and have followed up constantly. We have not had the use of our landline for the same period, because the account is not paid... but yet they continue to bill us for the ADSL line. When we call, we get through to very friendly people, each time someone else, who then promises to sort out the problem and they provide reference number after reference number... but unfortunately we still have a bill showing ADSL and Interest and We have NO ADSL, have not used it or had it and likewise do not have a landline to use.
0 replies
Review Distribution
5 Star
6 (66.66666666666667%)
4 Star
0 (0%)
3 Star
1 (11.11111111111111%)
2 Star
1 (11.11111111111111%)
1 Star
1 (11.11111111111111%)