KA
Kimberley A
Active since Jul 2023
4
Reviews
0
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Reviews
4 reviews26 months ago
Not permitting us to take our vehicle from the branch even though they have been unable to make the necessary repairs on our car since September 2023
We took our vehicle to this branch in September of 2023. They informed us that they would need to order the part to make the repair. It is now February 16 and the part has still not arrived. We've been inconvenienced by not being able to use our vehicle for over 5 months. When going to the branch today to take the vehicle since they have been unable to fix it in a reasonable amount of time, they refuse to give it over stating we need to pay for the part that was ordered, even though this part has not been put on our vehicle. How can we be made to pay for a part that our vehicle is not repaired with?? This is extremely unprofessional and bordering on ******* business conduct. Do not use their services, you will be extremely disappointed.
0 replies
26 months ago
Not permitting me to take our vehicle from the branch even though they have been unable to make the necessary repairs on our car since Septermber 2023
We took our vehicle to this branch in September of 2023. They informed us that they would need to order the part to make the repair. It is now February 16 and the part has still not arrived. We've been inconvenienced by not being able to use our vehicle for over 5 months. When going to the branch today to take the vehicle since they have been unable to fix it in a reasonable amount of time, they refuse to give it over stating we need to pay for the part that was ordered, even though this part has not been put on our vehicle. How can we be made to pay for a part that our vehicle is not repaired with?? This is extremely unprofessional and bordering on *******. Do not use their services, you will be extremely disappointed.
0 replies
31 months ago
Don't get a contract with Cell C, you will end up regretting it
I wrote a review here a few months ago, complaining about the customer experience I have had with Cell C, and sad to say that this still stands. They debited my account when I had cancelled my contract with them. They got in touch to explain that because accounts are charged in arrears, the amount they deducted would be due to me and credited back to me. I understood this explanation. I am now enquiring about my refund and they're giving me the run around to return my money even though I have it in writing that they said this amount is indeed due to me and I have a credit amount on my statement. A consultant yesterday said that this amount would be returned to me and now today are backtracking on this. Come to find out the consultant has the wrong end of the stick and yes, this amount is due to me, even though they were arguing with me over the phone about the legitimacy of my claim. I will be waiting patiently for my refund now but the mere fact that Cell C treats their customers like this is disgusting. I have been loyal to them since 2008 but no more! Please do yourselves a favour and DO NOT get a contract with Cell C. You will end up regretting it. They're quick to deduct money but when it comes to correcting their mistakes and refunding you your money, they will give you the run around and disrespect you on top of it. Please learn from our mistakes.
131 replies
34 months ago
Poor customer service and no resolution in resolving an incorrect statement on my account
I've had the absolute WORST experience with CellC over the past couple of weeks. I have been with the service provider for over a decade but I am considering never using them in the future again. I cancelled a contract I had with them, effective 2 July, yet they still sent me a statement to pay the amount in full for the month of July for data I have not received since the data contract was cancelled. I should only be paying a pro-rata rate for 1 and 2 July. All emails to their customer care department have gone unanswered and calls to their customer care line is no use either. They keep transferring me from one department to the next, where I have to keep explaining the issue, and when I eventually get put through to Cancellations, no one is available to field my call. This is absolutely terrible customer service and I am at a risk of having my credit record tarnished since I will not be making this payment but they refuse to amend it to the pro-rata rate I should be paying. Why am I expected to pay for something in full when the contract was cancelled and why is no one able to assist me in resolving this?
60 replies
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4 (100%)