LH
Lucky H
Active since Jul 2023
17
Reviews
0
Industries
Reviews
17 reviews4 months ago
Complaint Regarding Refusal to Exchange
I am writing to express my disappointment with the service I received at Side Step, Zevenwacht Mall. I purchased a pair of Adilette Slides on 11 December at 17:36. When I got home, I realised that the size 9 was slightly small and decided to return to the store the following day to exchange them for size 10. Due to heavy rain in Cape Town yesterday, I did not wear the slides at all. However, the store refused to exchange them, citing dust under the shoe as the reason, even though the staff could clearly see that the slides were not worn. The dust was already present from being handled and fitted by customers in-store, as shoes are generally given to customers to try on when checking sizes. I still have the slides as proof that they were never worn outside. I find this policy and the way it was app**** to be unreasonable and disappointing. Based on this experience, I would advise customers to rather shop at more reputable stores such as Sportscene or TotalSports, where exchanges are handled more fairly.
0 replies
7 months ago
Poor Communication – Disappointing Customer Service
I reached out to Old Mutual to confirm whether Different Life Insurance is underwritten by them. My email was forwarded to OMARTEnquiries by customer service, but I never received any response — even after following up multiple times. It's disappointing that such a large organization cannot provide a simple confirmation or at least acknowledge my inquiries. This lack of communication raises concerns about reliability and transparency.
53 replies
12 months ago
Extremely Disappointing Service and Lack of Communication
I am incredibly frustrated with the service from Standard Bank Insurance. I logged a claim for my stove on Wednesday and it has now been six days without any assistance or communication from their claims team. Despite multiple follow-ups via phone and email, I have received no response. The lack of support and poor communication is unacceptable, and I am left without a resolution. Based on this experience, I would not recommend Standard Bank Insurance to anyone.
53 replies
13 months ago
Delayed Reimbur*****t and Lack of Response from Innovation Group
I am writing to express my dissatisfaction with the service I’ve received from Innovation Group. On 31st December 2024, I experienced a mechanical breakdown, and due to the lengthy claims process, I had to repair my car myself and submit a claim for reimbur*****t. Despite following the required procedures and submitting all the necessary documentation, three months later, I am still waiting for my reimbur*****t. Moreover, Innovation Group has ceased responding to my emails, leaving me in a state of uncer*****y. I feel extremely frustrated with the lack of communication and resolution. I would like to request that We Buy Cars assist me in finding a more reputable company for car warranties that can process claims efficiently and without unnecessary delays. Delayed Reimbur*****t and Lack of Response from Innovation Group
53 replies
13 months ago
Delayed Reimbur*****t and Lack of Response from Innovation Group
I am writing to express my dissatisfaction with the service I’ve received from Innovation Group. On 31st December 2024, I experienced a mechanical breakdown, and due to the lengthy claims process, I had to repair my car myself and submit a claim for reimbur*****t. Despite following the required procedures and submitting all the necessary documentation, three months later, I am still waiting for my reimbur*****t. Moreover, Innovation Group has ceased responding to my emails, leaving me in a state of uncer*****y. I feel extremely frustrated with the lack of communication and resolution. I would like to request that We Buy Cars assist me in finding a more reputable company for car warranties that can process claims efficiently and without unnecessary delays.
53 replies
14 months ago
Review of Sibonikhaya Driving School at UKZN Pietermaritzburg Campus
I feel compelled to share my negative experience with Sibonikhaya Driving School, which operates on the UKZN Pietermaritzburg Campus. As a student, I expected professional and respectful service, but unfortunately, that was not the case. Firstly, the behavior of the instructors is unacceptable. They were rude and disrespectful, creating an environment that was neither supportive nor conducive to learning. This toxic environment led to lessons being stopped abruptly, leaving the student frustrated and without recourse. The lack of clear procedures within the university for reporting such incidents is also concerning. Students have no formal way of addressing these issues, leaving them to suffer in silence. It’s also troubling that the university continues to allow this driving school to operate on its premises despite the many negative reviews and reports of abuse. By doing so, the university is inadvertently endorsing this behavior and sending a message that mistreatment is acceptable. This is a serious oversight, especially when the university is meant to prioritize student well-being and rights. In light of this, I strongly believe that the South African Human Rights Commission should investigate the situation. The university, as the host of this driving school, may be vicariously liable for the actions of its contractors. Students deserve to feel safe and respected, not taken advantage of by a business operating under the guise of professionalism. I hope this review serves as a wake-up call for both the university and the driving school. Changes must be made to ensure students are treated with dignity and given the support they need to succeed in their driving lessons.
0 replies
21 months ago
Pineapple Insurance is dishonest and doesn't keep promises
Pineapple Insurance promises to offer referral benefits for existing customers who refer their friends. Acting on this assurance, I recommended a friend, expecting a one-time R1000 discount on premiums. I did so via WhatsApp **********), providing the friend's number. Subsequently, a Pineapple salesperson contacted my friend and successfully made a sale, acknowledging my referral during the conversation. However, Pineapple Insurance is denying me the reward, citing that the referral wasn't made through their app, despite them securing the customer and completing the sale.
56 replies
24 months ago
Pineapple Insurance is dishonest and doesn't keep promises.
Pineapple Insurance promises to offer referral benefits for existing customers who refer their friends. Acting on this assurance, I recommended a friend, expecting a one-time R1000 discount on premiums. I did so via WhatsApp (0600123771), providing the friend's number. Subsequently, a Pineapple salesperson contacted my friend and successfully made a sale, acknowledging my referral during the conversation. However, Pineapple Insurance is denying me the reward, citing that the referral wasn't made through their app, despite them securing the customer and completing the sale.
106 replies
Review Distribution
5 Star
2 (11.764705882352942%)
4 Star
1 (5.882352941176471%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (82.3529411764706%)