SS
Side step store
Unclaimed Business
SS
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Side step store
Side step store has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Side step store across 9 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLH
Lucky H
1 reviews | Active since Jan 2020
13 Dec 2025, 13:58
Complaint Regarding Refusal to Exchange
I am writing to express my disappointment with the service I received at Side Step, Zevenwacht Mall. I purchased a pair of Adilette Slides on 11 December at 17:36. When I got home, I realised that the size 9 was slightly small and decided to return to the store the following day to exchange them for size 10. Due to heavy rain in Cape Town yesterday, I did not wear the slides at all. However, the store refused to exchange them, citing dust under the shoe as the reason, even though the staff could clearly see that the slides were not worn. The dust was already present from being handled and fitted by customers in-store, as shoes are generally given to customers to try on when checking sizes. I still have the slides as proof that they were never worn outside. I find this policy and the way it was app**** to be unreasonable and disappointing. Based on this experience, I would advise customers to rather shop at more reputable stores such as Sportscene or TotalSports, where exchanges are handled more fairly.
Helpful (0)
|Replies (0)LH
Lucky H
1 reviews | Active since Jan 2020
13 Dec 2025, 13:58
Complaint Regarding Refusal to Exchange
I am writing to express my disappointment with the service I received at Side Step, Zevenwacht Mall. I purchased a pair of Adilette Slides on 11 December at 17:36. When I got home, I realised that the size 9 was slightly small and decided to return to the store the following day to exchange them for size 10. Due to heavy rain in Cape Town yesterday, I did not wear the slides at all. However, the store refused to exchange them, citing dust under the shoe as the reason, even though the staff could clearly see that the slides were not worn. The dust was already present from being handled and fitted by customers in-store, as shoes are generally given to customers to try on when checking sizes. I still have the slides as proof that they were never worn outside. I find this policy and the way it was app**** to be unreasonable and disappointing. Based on this experience, I would advise customers to rather shop at more reputable stores such as Sportscene or TotalSports, where exchanges are handled more fairly.
0
Replies (0)MM
Maureen M
1 reviews | Active since Jan 2020
3 Dec 2024, 13:58
Refund my money SideStep Westgate
I returned Puma Sneakers for a refund on Wednesday 27th Novermber 2024 which I bought on on the 24th November 2024 at Sidestep Westgate Mall. I was helped by the lady call Gale, she told me that they had no money in the store to refund me they took my details and promised to call me on Monday but she never called. When I called her colleague told me she was off I should call on tuesday which is today. When I call they put me o hold then hung up without telling me anything. I just want my money back. I didnt wear those sneakers. And their slip says I will be refunded when the purchased product is returned in a sellable condition and it is so I dont understand why they giving me the run around. I just want my money back.
Helpful (0)
|Replies (0)MM
Maureen M
1 reviews | Active since Jan 2020
3 Dec 2024, 13:58
Refund my money SideStep Westgate
I returned Puma Sneakers for a refund on Wednesday 27th Novermber 2024 which I bought on on the 24th November 2024 at Sidestep Westgate Mall. I was helped by the lady call Gale, she told me that they had no money in the store to refund me they took my details and promised to call me on Monday but she never called. When I called her colleague told me she was off I should call on tuesday which is today. When I call they put me o hold then hung up without telling me anything. I just want my money back. I didnt wear those sneakers. And their slip says I will be refunded when the purchased product is returned in a sellable condition and it is so I dont understand why they giving me the run around. I just want my money back.
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Replies (0)PN
Phumzile N
1 reviews | Active since Jan 2020
18 Oct 2024, 16:07
Side Step Tsakane mall didn't want to give me an exchange
Someone bought me sneakers as a gift and retained the slip so I went there to exchange the size of the sneakers but I was told that they can't exchange without the slip. Stupid shop doesn't even consider consumer rights. Now I'm stuck with a small sneaker because of their stupid policies. The cashier wasn't helpful at all. Side step Tsakane mall
Helpful (0)
|Replies (0)PN
Phumzile N
1 reviews | Active since Jan 2020
18 Oct 2024, 16:07
Side Step Tsakane mall didn't want to give me an exchange
Someone bought me sneakers as a gift and retained the slip so I went there to exchange the size of the sneakers but I was told that they can't exchange without the slip. Stupid shop doesn't even consider consumer rights. Now I'm stuck with a small sneaker because of their stupid policies. The cashier wasn't helpful at all. Side step Tsakane mall
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Replies (0)M
Marten
1 reviews | Active since Jan 2020
2 Sept 2024, 14:01
Superb Online Service
I placed an online order for a pair of Levi's over the weekend. I mailed the support mail today to check on the status and received a response a few minutes later from Noluthando with feedback on my order and expected delivery date. What a breath of fresh air! I am accustomed to sometimes waiting days on feedback on a mail query and this was most certainly a pleasant surprise. Thank you very much for your professionalism, caring and friendliness Noluthando. You are a true ambassador for your Company and they should be really proud of that fact.
Helpful (0)
|Replies (0)M
Marten
1 reviews | Active since Jan 2020
2 Sept 2024, 14:01
Superb Online Service
I placed an online order for a pair of Levi's over the weekend. I mailed the support mail today to check on the status and received a response a few minutes later from Noluthando with feedback on my order and expected delivery date. What a breath of fresh air! I am accustomed to sometimes waiting days on feedback on a mail query and this was most certainly a pleasant surprise. Thank you very much for your professionalism, caring and friendliness Noluthando. You are a true ambassador for your Company and they should be really proud of that fact.
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Replies (0)SM
Sindiswa M
1 reviews | Active since Jan 2020
28 Dec 2023, 11:10
Return not taken
I went to return sneakers I bought on the 16th of December at the Boardwalk Side step store. I wanted to return them at the Greenacres store but my return could not be processed because they say I damaged the shoes. I wore them once and got blisters so the reason for the return is an incorrect fit. Tell me how I damaged the shoes I wore on once and I am still within the 30 day return period? This is the first time I have bought an item at Side step and it is my last now I must sit with ill fitting sneakers? Can anyone please assist?
Helpful (0)
|Replies (0)SM
Sindiswa M
1 reviews | Active since Jan 2020
28 Dec 2023, 11:10
Return not taken
I went to return sneakers I bought on the 16th of December at the Boardwalk Side step store. I wanted to return them at the Greenacres store but my return could not be processed because they say I damaged the shoes. I wore them once and got blisters so the reason for the return is an incorrect fit. Tell me how I damaged the shoes I wore on once and I am still within the 30 day return period? This is the first time I have bought an item at Side step and it is my last now I must sit with ill fitting sneakers? Can anyone please assist?
0
Replies (0)NA
Neo A
1 reviews | Active since Jan 2020
4 Sept 2023, 02:22
Lay buy
Side step vosloorus. I'm disappointed in the service I received at side step last week Thursday I went there to go take out my lay buy the two customer consultant couldn't find my lay buy, I was asked to come back on Friday, I was like okay fine I will come back, I didn't go back on Friday however one consultant promised to call me on Friday to check and confirm with me if my sneaker was there they didn't not, so on Saturday I went back there to pay and get my sneaker only to find out that my sneaker was sold. They gave me excuse to say the will go collect it from another branch I was confused as how can they sell a laybuyed sneaker/s vosloorus side step I'm disappointed I don't think I will ever buy or lay buy my sneakers there again Bad service I've received at the store 👎🏽
Helpful (0)
|Replies (0)NA
Neo A
1 reviews | Active since Jan 2020
4 Sept 2023, 02:22
Lay buy
Side step vosloorus. I'm disappointed in the service I received at side step last week Thursday I went there to go take out my lay buy the two customer consultant couldn't find my lay buy, I was asked to come back on Friday, I was like okay fine I will come back, I didn't go back on Friday however one consultant promised to call me on Friday to check and confirm with me if my sneaker was there they didn't not, so on Saturday I went back there to pay and get my sneaker only to find out that my sneaker was sold. They gave me excuse to say the will go collect it from another branch I was confused as how can they sell a laybuyed sneaker/s vosloorus side step I'm disappointed I don't think I will ever buy or lay buy my sneakers there again Bad service I've received at the store 👎🏽
0
Replies (0)MM
Mponeng M
1 reviews | Active since Jan 2020
23 Aug 2023, 06:57
*****
I went to side by side at clear water Looking for a Sneaker and an a very rude and unprofessional employee by the name of Tshepo said he doesn't have my size i have to leave R500 Deposit so that they can order the shoe to be delivered at the store ,he promised me that the shoe will be delivered the following day and the shoe wasn't delivered ,i waited for 3 weeks for the shoe to be delivered and nothing happened ,now i want my refund and he always had an excuse that they don't have money at the till store ,now hes making the store problem my problem ,this guy saw me i left my R500 with him at the store now he doesn't want to to refund me cause i lost my slip and he knows very well that i did pay my R500 for the shoe that wasn't even there, the shoe it wasn't even part of stock that was in the store so why do i have to loose my R500 for the shoe that was only ordered ,that haven't even arrived ,i feel like this guy is just doing ***** at a store and why doesn't he want to give my R500 back cause the shoes are not part of the store, stock.R500 is a lot of Money i need it back ,and Management Must do something with this Tshepo Guy at side step Clearwater Mall .
Helpful (0)
|Replies (0)MM
Mponeng M
1 reviews | Active since Jan 2020
23 Aug 2023, 06:57
*****
I went to side by side at clear water Looking for a Sneaker and an a very rude and unprofessional employee by the name of Tshepo said he doesn't have my size i have to leave R500 Deposit so that they can order the shoe to be delivered at the store ,he promised me that the shoe will be delivered the following day and the shoe wasn't delivered ,i waited for 3 weeks for the shoe to be delivered and nothing happened ,now i want my refund and he always had an excuse that they don't have money at the till store ,now hes making the store problem my problem ,this guy saw me i left my R500 with him at the store now he doesn't want to to refund me cause i lost my slip and he knows very well that i did pay my R500 for the shoe that wasn't even there, the shoe it wasn't even part of stock that was in the store so why do i have to loose my R500 for the shoe that was only ordered ,that haven't even arrived ,i feel like this guy is just doing ***** at a store and why doesn't he want to give my R500 back cause the shoes are not part of the store, stock.R500 is a lot of Money i need it back ,and Management Must do something with this Tshepo Guy at side step Clearwater Mall .
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Replies (0)LJ
Lindsay J
1 reviews | Active since Jan 2020
17 Dec 2022, 12:54
Wrongfully charged
Bought a pair of puma sneaks at side step was R700 wasn't my child size so took it today back for exchange took ellese sneakers that came out R599.00 so the cashier took the wrong sneakers price and exchanged it was supposed to get R100 cash back but didn't receive it and don't have the slip
Helpful (0)
|Replies (0)LJ
Lindsay J
1 reviews | Active since Jan 2020
17 Dec 2022, 12:54
Wrongfully charged
Bought a pair of puma sneaks at side step was R700 wasn't my child size so took it today back for exchange took ellese sneakers that came out R599.00 so the cashier took the wrong sneakers price and exchanged it was supposed to get R100 cash back but didn't receive it and don't have the slip
0
Replies (0)