HD
Hlengiwe D
Active since Jul 2023
7
Reviews
0
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Reviews
7 reviews4 months ago
Poor Service, very ***********
I sent you several emails to update my banking details and you said you can't do it.I requested for your banking details to do an eft because I am no longer using the Capitec account you have. I have sent 100 emails to info@southernfinance.co.za but you just decided to ignore my email and put my account in arrears.When I call your call center no one ever picks up.You are the worst company I have ever had to deal with and you have very poor service. Putting my account in arrears when it's even my payday yet and when you have not even provided me with the settlement letter I requested to settle your account
0 replies
8 months ago
Old Mutual is very ***********
I am writing another review yet again for the same issue which Old Mutual has not resolved.I previously complained about Old Mutual on 08/08/2025 but we still do not know how far they are with resolving the issue.No one is updating us and all their branches are clueless, always escalating the issue. How hard is it to stop deducting for the deceased and refund the premiums? We have provided proof numerous times
0 replies
8 months ago
Poor service
I have a pending case with Old Mutual from June.Case no:CEB250858651.I have a funeral policy with oldmutual that I pay via stop order.I submitted a claim beginning of the year and everything was fine until Old Mutual continued deducting from my payslip after the claim and are now dragging things when I request a refund.I have provided proof to show the deductions from my payslips but no one has attended to my case from June!! I have gone to multiple branches and always get told this is being escalated but there is still no indication of how far they are with this.Yesterday I went again to Old Mutual branch and the consultant told me the case is still not attended to but he will also escalate.One of the branches even went as far as telling me they do not even see the death claim I submitted beginning of the year like how did they do a payout then??? I’m very upset leaving this feedback using my girlfriend’s profile as I am not fami**** with technology and have a small phone
55 replies
14 months ago
GBV case
A GBV case was reported last night at Langa police station in the Western Cape.I was told I would get two smss. One with a case number and the other with the person handling my case’s details.I got the second email around 12 today during the day.The perpetrator is still walking scort free.After getting calls from the perpetrator I called the number in the second sms I got, to find out why the person I opened a case against is still not arrested.I was told the person assigned to my case is currently on leave and will be back Friday.How is a GBV case assigned to someone who is not even at work? Does this mean he will only be arrested on Friday? Do police even care about people’s safety? This is one of the many reasons people don’t go to the police station for help.
0 replies
14 months ago
Debit Order Deduction Issue
I’m very unhappy with the way Zonefitness does things.Im starting to believe there is ***** of some sort they are doing.I signed up for gym in December and opted for a bank deduction and even approved the mandate for them to deduct from my Capitec account.Debit order date I requested is month end preferably around the 27th because that’s when I get paid.The sales person advised they would start deducting in December which was fine.Now I didn’t notice they did not debit in December until they sent an sms in January on 05/01/2025 if I’m not mistaken saying I’m in arrears.I got in touch with the sales person and he just gave me baking details to pay via eft and said unfortunately he cannot check why they didn’t debit he doesn’t work in that Department.On the 15/01/2025 they debited my account and I reversed the deduction because it was not our agreement.I logged a complaint on their website but got no response.I have not been attending gym because of this.Month end of January again there was no deduction or attempt to debit.I received a call today 06/02/2025 from apparently their admin or accounts person.I asked if they received my complaint first and she mentioned she cannot check because she doesn’t work in that department.I asked for an email so I can log a complaint she mentioned there isn’t one and I must just keep trying the website.She works in the accounts department and can see my contract but cannot assist with the issue but I must just pay the arrears.On the call with this lady who can’t assist me but insists on giving me banking details to do an eft and since I work for Sanlam they are telling me they need to discuss this with my HR.I made it clear to the sales person and the lady on the phone that I do not want anything going off my salary.They have no business contacting my HR.It seems to me they are pushing for a salary deduction which I clearly said I do not want.They are not willing to resolve this issue but want me to pay arrears I don’t even know accumulated how.
0 replies
29 months ago
No power for 5 days!!!
I stay in KwaZulu- Natal in Portshepstone, Gamalakhe Township and in my area we have been without electricity for 5 days now. We can’t speak to an actual human being when we call.They only have an automated system and chat bot that keeps telling us to wait.We have a new born baby in the house and we have two adults working that struggle everyday with ironing and getting ready for work.Not to mention the food in the fridge that is now rotten.This company is just useless!
0 replies
33 months ago
*****ulent Credit Enquiry
I have a problem with a *****ulent credit enquiry that was done by FNB without my knowledge and consent.I was opening an easy account a normal account online and I was advised a consultant would call the following day to complete the process.I was called the following and we completed the process of opening an easy account.I know nothing about a credit enquiry and I did not ask for one.I have contacted FNB several times to have this removed but no one is helping.I have been trying to contact FNB customer care and complaints but the same people keep explaining that they do credit enquiries automatically when opening accounts for clients but they are not saying anything about having this removed as it was done without my knowledge and consent.
120 replies
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4 Star
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2 Star
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1 Star
7 (100%)