DB
DEEPESH B
Active since Jun 2010
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
Poor service delivery, Delays in rolling over to new tax period
I have tried to call the contact centre re rol***** which when I checked on Tuesday 3/3/26 advised I would be able to do so on 4/3/26. However the functionality was not available. Been waiting online for 45 minutes with no response. Then tried web chat and was told that this can only be done now of the 6/3/26. This being said so weekly staff shouldn't be paid this week due to lack of service delivery by a software provider. As a service provider to my clients I can't meet the required SLA's which then impacts me financially. I even requested a letter stating Sage delays but it could not be provided. I don't know maybe I need to use the other providers who update on time like Simple pay etc and who are much cheaper too
53 replies
19 months ago
Give back what is due
Poor service data lost claimed I used it seems to be part of a bigger **** that they can’t control and then get a legal handover with no disclosures I’m going to fight hard on social media for my rights
0 replies
36 months ago
Business account blocked for a short payment of R154
Business account blocked for a short payment of R154 A loyal customer since 2006 and all of a sudden with no warning the account is suspended due to SHORT PAYMENT OF R154. Can you believe it This company is becoming a joke like many things in South Africa. If the large corporates that are making millions if not billions can carry on this way is where do individuals and SME's stand Its already been 18 hours since my initial contact with the call centre and im still awaiting feedback
0 replies
132 months ago
Poor service and no value recieved
I called the call centre to find out how to close my various accounts held with the bank as the cost value to benefit was exceeding what was sold to me initially. I was kept on hold for more than 15 minutes and the staff could not assist me. They asked me to call the investments number or send an email to [Email Removed] Thats one address where no responses are recieved from timeously from past experiences. i would just like to find out how to close my various accounts (growth fund, credit card and maybe convert the cheque account to a transmission account). Is that so difficult for FNB premium suite to assist with. So much for \How can we help you?""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1747224;585701;893260;16;2;0;1;0;0;2;15/06/12 13:11;222;NULL;15/06/12 11:17;15/06/12 9:29;Cellphone upgrade;8,71E+12;MTN HEAD OFFICE;834696565;Its been over 3 weeks that I'm waiting for my cellphone contract to be processed and this is negatively affected by the strike taking place currently. Can someone atleast have the decency to inform me what to do, even when I get to the Randburg branch, all I'm told is that the strike is still on and there's nothing they can do. Which is true.<br> <br> MTN Head Office need to take accountability and make sure that the service needs are met. Awaiting for response with a solution.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1747371;861685;212;14;2;0;1;0;0;2;15/06/15 14:34;222;NULL;15/04/02 12:18;15/06/12 10:52;NO RESPECT TO CUSTOMERS;10101110;MANAGER;84385151;I Paid IN R100 ON APRIL as it is my instalment with truworths and i lost my till slip in my laundry when i was doing laundry that day,....to my surprise when my monthly statement came to my post, it says i paid in R10 instead of hundred rand, i went to the store to query this matter and that lady by the name of sostina gave me attitude and said there is nothing she can do about it, i ate the money and that's my problem.i must come with the copy of my slip or fuck off...i then went to uzzi to speak with the manage of that branch and she kindly called the store to check for the back up copies of that days payment.apparently now she has the copy of that day's payment but still nothing is done about the matter and still when i go the, is attitude that i get and she locks her self in the office....is that how customers are supposed to be treated for such a huge company like Truworths....if you may please sort this peter <br> <br> writing on behalf of my mother;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1748213;862074;765374;14;2;0;1;0;0;2;15/06/14 15:24;222;NULL;15/06/14 13:39;15/06/14 11:42;Gobii;;;720364488;By far the best phone Yet , I bought a gobii from [URL Removed] and probably the best phone ive had , but with a few problems the back of the phone is cracking , not much of a problem just I cant buy a cover because now [URL Removed] is [URL Removed] and they dont sell gobii s , I really want to buy the new gobii smart phone when I comes out , wish I could but cant , any way I'm just hope [URL Removed] sells gobii in the foreseeable future , love the phone;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1748461;742597;140;14;2;0;1;0;0;2;15/06/15 11:05;222;NULL;15/06/15 9:10;15/06/15 7:23;Poor service ;;Frontline and service area staff;609925149;This is my second complaint about the Hyper in Benoni area. I visited the store again yesterday after a very long time and remembered soon enough why I had decided not to shop there in such a long time. Staff in the deli and bakery talk constantly whilst serving customers and I actually saw spit fall onto the rolls the lady packaged for us - which we obviously left behind. the man working in the fruit/veg area licked his fingers to open the packet to put my fruit into - we left this behind too. we get to the front line and it is a circus. cashiers and packers talk over customers, scream, break-out into fits of laughter. the supervisor is part of this non sense. it is so noisy and one feels so disrespected. please bring back the pick n pay vusilela days - we miss that! I think you will do yourself a huge favour to sent mystery shoppers to the hyper over the weekends. it is so sad how staff in this store run down the pick n pay brand.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1748718;862277;85;16;2;0;1;0;0;2;15/06/17 14:03;222;5;15/05/05 11:59;15/06/15 10:21;DATA OVERCHARGE NOW NO FEEDBACK;7,21E+12;;723227926;I have a R99 per month data contract with Altech Autopage. I exceed my 2 gigs per month and usually pay a couple of hundred rand per month on debit order - even as much a R600 some months. In April I received a bill for R3437.96. An impossible amount of data to use as i am at work during the day and have a smart phone.I lodged a query with the 0860 helpline and was told to call back in 48 hours. I called back to be told it takes 2 weeks to investigate. 2 weeks later was told the same thing. Phoned 4 more times, was cut off all 4 times after explaining the entire story. Emailed my complaint/query instead. No response. Emailed again on the 29 May and received an automated response on the 10th June that my query will be dealt with. Phoned again today to be told that these things take time and the matter had not yet been investigated and I should phone again on Wednesday. This kind of service is unacceptable from a major service provider. They have now been sitting with my money (debit order to it is wipped out of my account) since beginning of May. All I want is some answers. If they billed incorrectly then I want a refund. Tired of Autopage's lack of interest and customer care;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1750122;757981;893260;16;2;0;1;0;0;2;15/06/24 13:31;222;5;15/06/17 11:37;15/06/17 9:49;Cannot cancel account;9,00E+12;MTN;722669669;MTN are taking in new contracts everyday yet when I try to cancel my contract there is a problem.<br> I go into the MTN store and they tell me that they need to call MTN head office or MTN call centre or something like that to cancel my account (my account has about 3 months left so there is a penalty fee for cancellation). So the store is open, I can upgrade my account, I can get a new contract but I can't cancel my account? I understand that there are strikes going on with MTN at the moment but that doesn't merit holding me to a contract against my will. I just want to enquire what the cost will be to terminate my contract early, that's all I require, but to speak to someone about this seems like its a major issue, I left a message with someone at the MTN store at the glen to process my request and I've emailed MTN as well requesting that someone call me with the cancellation price and so far NOTHING. I have been waiting at least 2 weeks now and I am becoming slightly impatient because I am being held to a contract without any choice to cancel. MTN please add that to your self help options online!!! it really cant be that difficult can it?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1750273;267794;701749;9;2;0;1;0;0;2;15/06/17 14:55;222;NULL;15/06/17 12:57;15/06/17 11:13;YOUR NON RESPONSE SERVICE IS VERY POOR ; Policy number : AL2767157X2 id no: 8501140408088;AVBOB;0731126744/0123949504;On the 11/06/2015 i went to AVBOB Pretoria West at DF Malan Street to lodge a claim for the deceased who is my grandmother ZL BALOYI and submitted all the documents requested and till today the 17/06/2015 i have not received any communication from AVBOB, No SMS nor EMAIL to inform me that everything is inorder or if my claim is being processed,I dont want to be told after 15 days that there are documents missing.Kindly advise how long will the claim reflect into my account or communicate with me to be sure that everything is inorder..With old mutual immidately after the claim you receive an SMS to show that the claim is captured and working on it, So today 17/06/2015 i decided to call the call centre to check on the process and i was advised that there is no claim received or faxed to the head office and there is nothing in the system, I then called AVBOB pretoria West and was advised that the person responsible for faxing is not in and they will check and call me back. Simple,is my claim inorder or not..your 48 hours doesnt exist, After this i will cancell and go to old mutual who communicate with their customers;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1750448;777624;359;20;5;0;1;0;0;5;15/06/17 16:32;222;NULL;15/06/17 14:33;15/06/17 12:50;good customer service ;8,11E+12;Rueben ;724454463;I always receive a good service from Rueben, Randburg Square Branch, this guy is energetic at all time, his greeting all the customers served my him , make conversation , laugh ,he keeps you inform whenever there is a Promotion or your order is delaying , he likes to joke with customers, ooh my God , I can write a book about him , he deserve a promotion than working as the teller , I always want to be served by him whenever I enter the shop. Keep it up Man , hope your team mate are learning a lot from you ...Happy client<br> Excellent service <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1752072;76083;28;1;2;0;1;0;0;2;15/06/19 10:45;222;NULL;15/06/19 8:51;15/06/19 7:03;withdrawal terms;7,00E+12;;824945624;Absa encourages people to make atm withdrawals at a fee of R4.50. per withdrawal for the maximum a atm provides of R3000. If I draw the same amount at the counter I will pay R40 + R1.50 = R85. My daily cash withdrawal limit is R5000 and absa says it is the maximum allowed for any atm withdrawal. <br> <br> I wanted to withdraw R30 000 cash that means a counter withdrawal costs me R490.00. That is outrages. I also wanted to withdraw it from the atm at a cost of only R90.0 in total but it will take me 6 days to do it. <br> <br> Why encourage people to not use useless counter staff but still forces u to use them with outrages fees.<br> How must a person loose if he wants to withdraw R100 000 cash. <br> It takes almost the same time to draw R10 000 than r100 000 at the counter, <br> The fees charged are outrages. and needs to be taken away from these bank milking it customers in this way;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1753081;650283;722;15;5;0;1;0;0;5;15/06/20 15:19;222;NULL;15/06/20 13:25;15/06/20 11:37;Nandos is the best!!;;;762608536;I just have to say this Nandos Voortrekker street in Vereeniging is absolutely Awesome I love them had never once have to complain about them, yumny food, quick service and friendly staff. Keep it up guys.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1753691;864360;810091;13;5;0;1;0;0;5;15/06/26 12:07;222;NULL;15/06/22 10:18;15/06/22 8:25;Happy ;p31/ebpmc/000050449;Lana Adams;843063487;Im happy with the service rendered <br> Thank you very much ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1755197;373698;33;1;2;1;1;5;3;5;15/06/23 13:31;222;2;15/06/23 11:44;15/06/23 9:49;Tried to get someone to contact me for over a week;62417711943;Customer Services;824950236;Have tried using the Contact Me Service through online banking.<br> <br> I got my CellC contract through FNB and need a copy to get my phone fixed. Have spoken to CellC and they told me FNB need to email me my contract - and that CellC can NOT send me a copy.<br> <br> Someone replied on the first day to say they would be sending me my CellC contract to my email address, have not heard from them since....<br> <br> Have put a message on the website everyday now for a week with no response.<br> <br> They called back initially but haven't heard from them since.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1757741;860827;25;1;5;0;1;0;0;5;15/06/25 14:11;222;NULL;15/06/25 12:00;15/06/25 10:29;Extremely helpful under the circumstances;8,70E+12;Pamela Pillay;799898735;As frustrated as i was with the situation being portrayed by their call centre department. Her ability to resolve the issue and forever keeping me in the loop of the status of the matter was much appreciated. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1759334;778878;33;1;5;0;1;0;0;5;15/06/27 9:10;222;NULL;15/06/27 7:05;15/06/27 5:28;Great Customer Service;9,10E+12;Nokuthula Ngubane & Goodluck Hlongwane ;712337733;Good Day<br> <br> I would like to thank the FNB team at Southgate Mall for the wonderful customer service they give. Most of the time they go out of their way to make sure that we clients leave the bank happy and satisfied. On the 26 of June 2015, I went to the bank to acquire about their investment accounts. Nokuthula Ngubane explained all the accounts they have and she answered all my questions with a smile on her face. I was than transfered to Goodluck Hlongwane who helped me open the account and offered other products to me, which I think was awesome. Having been a client with FNB for years, things like these that make me loyal to the bank.<br> <br> Thank you FNB and Thank you Team Southgate, you guys are awesome.<br> <br> Warmest Regards:)<br> <br> Khethokuhle;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1759704;866874;357;16;2;0;1;0;0;2;15/06/29 11:00;222;NULL;15/06/28 8:59;15/06/28 7:18;Theft; I0995275-4;Call Centre and a lady named Katherine;823525923;Hi <br> <br> I queried account no. I0995275-4 were an amount of R398.00 is debited from me every month for the past 18 months and continuing since i put in a request to be refunded and for the debit order to stop for cell number 079 035 3254. <br> <br> I do not have the sim card for that number and i sent the 3G Laptop back 18 months ago! Vodacoms dispatch has proof of this.<br> <br> I had no luck with the call centre i phoned and held on for hours, after speaking with agents on numerous occasions I've still had no joy. A lady by the name of Katherine at Vodacom Galleria said to email her and still I've had no feedback.<br> <br> An amount of R8000.00+ needs to be refunded and the debit order needs to stop.<br> This is theft!<br> I've been a loyal customer of Vodacom for years and have other contracts with them. But their staff couldn't care less.<br> <br> If this isnt sorted out promptly I will lay charges?<br> <br> <br> Regards<br> Lesley Ilsley<br> 082 325 5923;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1761349;394074;357;16;2;0;1;0;0;2;15/06/30 12:25;222;NULL;15/06/30 10:18;15/06/30 8:43;VODACOM IS A RIP OFF;8,31E+12;sales person at the store ;842168119;I took a contract for 2 Samsung 3 Tabs at the Incredible connection store in Cresta with the Vodacom sales lady on the 1 May 2014. The lady at the Vodacom counter informed me that the agreement I am signing will be R179.99 for 1gig for myself and R199 for 2 gig for my boyfriend , I asked the lady of the cost will remain the same for the duration of the contract which is 24hmonths She confidently answered and said that it will remain the same. I agreed and signed the contract, I initialed next to the amounts of R179.99 and R199 and initailed next to the column that has 1-24months wriiten in it. However I am suprised to find that in May 2015 and June 2015 that my instalment has now increased from R378 to R403.50. I called the contact centre my ref: 385889166 and have been told that my cost has increased and that apparently clause 1.6 says VODACOM can increase it at anytime I dont agree with this the lady never spoke of clauses or gave me something to read about cost increasing I WANT MY CONTRACT BACK TO THE COST I AGREED TO THIS IS NOT TRANSPARENT AND I ITS A RIP OFF!!! VODACOM PLS SORT THIS OUT! I AM NOT HAPPY!!!!! <br> ICA -0746373 APPROVAL NO 391562741050;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1761711;867679;722;15;2;0;1;0;0;2;15/06/30 15:42;222;5;15/06/30 13:55;15/06/30 12:00;Mould in food;8,01E+12;;834625160;Hi, we ordered food through Mr Delivery today and the food was ordered at Nandos GlenMarais and to our surprise, the chicken breast has mould on it. I called the store to complain...firstly the manager didn't even ask how she can help or listen to waht i have to say, she automatically started to blame Mr Delivery. Eventually when I finally got her to listen and understand what I was saying, all she said was she will send another piece of chicken and will send someone to pick up this piece as she needs to send it for testing....no apologises at all....SHOCKING...we will NEVER purchase from this store again and will even be afraid to purchase from other Nandos.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1762918;703529;688792;14;2;0;1;0;0;2;15/07/07 14:28;222;NULL;15/07/01 12:23;15/07/01 10:46;Customer Service cannot call its branches;1,01E+13;Bavisha - Customer Care;832761428;On the 7th of June, I had applied for an additional card in store - Attlyn, Attridgeville, since my daughter was home from campus. I phone client services today and spoke to Bavisha - Client reference: 22453. I I was told to go back to the store to enquire as no application was received. I could not complain to a manager about the branch not sending the application either, then after being put on hold, Bavisha asked that I fax through id's .. for what? I already waited in a que and given all the necessary paperwork, why should I do go through the process telephonically. I don't have the additional id on me or a copy of it.<br> This is appalling service if a customer care centre cannot do follow up for a client and the client has to go back instore. Its disgusting to be treated this way, im upset that I am actually supporting Identity ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1763817;433994;23;1;2;0;1;0;0;2;15/07/02 11:20;222;4;15/05/23 9:30;15/07/02 7:38;ATM lost cheque deposit;6,30E+12;;833249713;After depositing a cheque of R6.6k at the Standard Bank ATM in Heidelberg, my bank statement first shows the money in my account and then they reversed the deposit 2 days later because they LOST the cheque after it was deposited through the Autobank. And here I was, thinking that ATM banking is safe. Meanwhile, Matolo at the Jhb branch 011 377 1136 is \investigating\"" the case but zero feedback accompanied with zero results received to date."""
76 replies
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3 Star
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2 Star
1 (25%)
1 Star
3 (75%)