HA
Humairah H
Active since Jul 2023
10
Reviews
0
Industries
Reviews
10 reviews4 months ago
Excellent Service Always- Online Team
I’d like to give a huge shoutout to Allison and Marcelle from the Le Creuset online team. They always go above and beyond for me — even when I have a long list of requests! They make sure everything is handled quickly and correctly, and they consistently turn my shopping experience into an absolute pleasure. Their professionalism, patience, and genuine care make all the difference. Truly exceptional customer service! 💛🍳 Thank you for always helping me with a smile on your faces. Kindest Regards, Humairah Habib
53 replies
4 months ago
Excellent Service Always - online team.
I’d like to give a huge shoutout to Allison and Marcelle from the Le Creuset online team. They always go above and beyond for me — even when I have a long list of requests! They make sure everything is handled quickly and correctly, and they consistently turn my shopping experience into an absolute pleasure. Their professionalism, patience, and genuine care make all the difference. Truly exceptional customer service! 💛🍳
0 replies
5 months ago
The Worst Customer Service I’ve Ever Experienced
If I could give Takealot zero stars, I would. The level of incompetence I have dealt with regarding my missing item is honestly unbelievable. I have been pushed from one agent to another, repeating myself like a broken record, and STILL nobody has provided a real solution or even basic clarity. I’ve dealt with Liam D., Ryan S., Rabia P., Phelokazi M., Sikho N., Okuhle S., Zina P., Nkosinathi M., Kaitlyn K., Skyler J., Shante K., Reeve L., Marvin M., Zaine M., and Simone A. — and not one of them managed to actually resolve the issue. All I got was copy-and-paste replies, empty promises, and zero accountability. Till now I am being told “we have escalated your query.” It’s been an entire week, how useless is your team? How can a company this big have a support team that can’t even handle something as simple as a missing item? It is absolutely ridiculous. I’m tired of being sent in circles and given useless “updates” that mean nothing. This whole experience has been a complete waste of time, and the service has been embarrassingly bad. Takealot seriously needs to get its act together, because right now their customer support is a joke.
0 replies
10 months ago
Le Creuset Lost My Kettle and Refuses to Take Responsibility
This has been one of the most disappointing customer service experiences I’ve ever had. I brought my rusted kettle (keep in mind that it rusted after 2 uses only) to a Le Creuset retail store (Mall of Africa to be specific) - where I was told they could not help me. No assistance, no guidance—just turned away. I had to escalate the matter myself to customer service through the website. Le Creuset then arranged for a courier to collect the kettle. I did not book the courier—Le Creuset did. The courier contacted me directly to confirm the collection. I handed over the kettle exactly as instructed. To which they are stating that the incorrect label was given. Le creuset admits that through tracking of the courier, the driver was in the vicinity however did not collect. Why was he in the vicinity and why did he not collect? Why do I have a call log with the driver stating that they’re here for collection? Why did Le creuset tell me that without fail, the kettle would most definitely be collected on that day. What was I as a customer to expect? Now the kettle is missing. Vanished. Disappeared. After “investigation” - instead of owning the failure, both Le Creuset and their courier, RAM, deny responsibility. They claim they never received it, despite having initiated the collection themselves. To make matters worse, they’ve offered a 40% discount on a replacement as a so-called “gesture of goodwill”—but that’s the exact same discount available online right now to anyone. So not only have I lost my kettle, but I’m being offered nothing of actual value in return. How ridiculous. I am expected to STILL PAY 60% for a new kettle, when my OLD one WAS BEING SENT IN FOR QUALITY ISSUES. Let’s be clear: I followed every instruction. I did everything right. I have been nothing but patient. Le Creuset lost my kettle. And instead of resolving the matter, they’ve chosen to shift blame and wash their hands of it. This is unacceptable. I expected far better from a brand that claims to stand for quality and service. Right now, Le Creuset is showing neither.
0 replies
14 months ago
GLOEI BEAUTY- disappointing
Wish I could rate this business a -1 out of 5 stars. I have seen their products all over influencers Instagram and TikTok pages- so naturally I was excited to try a proudly South African, cruelty free makeup range. My cousin had asked me what I wanted for my birthday and I told her a few of the GLOEI beauty products. Upon arrival, the state of the products were so disappointing. The plastic packaging of each makeup product was cracked and chipped . One even had pieces of plastic in it. This was so unhygienic and I was so disappointed as I was looking forward to try the products out, but had to discard of them as it was a hazard. My cousin has just lost her mum, and is dealing with the aftermath trauma of losing somebody. I cannot ask her to help me with this case as it is highly insensitive of me to do that. I have dm’ed the GLOEI beauty instagram team multiple times but to no avail. I have now found their email and am hoping there is a resolution. I donot know how this happened, but would like some answers. Was it the courier? I will provide an update once they respond.
0 replies
31 months ago
****MERS
-5 STAR REVIEW Returned an online order and the instagram team as well as online team is so useless. Still have not received my refund it’s been more than 2 weeks now. Absolutely pathetic because nobody gets back to me.
0 replies
32 months ago
LOST MY PARCEL YET THEY CANT REFUND ME.
-1 star review. Absolutely terrible service. WAITING FOR A REFUND FOR A WEEK BECAUSE THEY HAVE LOST MY RETURN AND HAVE NO FEEDBACK WHATSOEVER. Everyday is the same "we are waiting for feedback from management." Such a big online store but such bad service????
0 replies
33 months ago
CENTURION MALL MANAGER IS TERRIBLE
-1 star. Manager at the centurion adidas is ***********, rude and could not do her job properly. Disgusting behaviour from a so called manager. Doesn’t take her job seriously and customer satisfaction is the last thing on her mind. Should be fired
0 replies
33 months ago
RAZIA ABDUL- Tudertech’s STAR
Full five star service from Razia Abdul. She is a prime example of what a good human being and EXCELLENT repair supervisor is. She went above and beyond, bent over backwards to ensure I, the customer was happy. I purchased a dyson through ARC store, and their service was disgusting as they returned my dyson back in a hideous and appalling state (missing attachments, dents as well as my warranty booklet gone.) I constantly called ARC store to try and resolve this but they kept telling me “THEY CAN NO LONGER BE THE MIDDLE MAN.” How are they the middle man if I purchased the dyson directly from them and sent the dyson in for repairs directly TO THEM? I contacted Razia from the Tudortech team and she really did justice for me. I appreciate her and her team so much, and am forever grateful.
0 replies
33 months ago
****MERS WHO HAVE NO RESPECT FOR CUSTOMERS
I RATE ARC STORE ZERO STARS. I had a terrible experience with the Arc store when I sent in my Dyson Air Wrap for service. They took 19 days to return it, and when I got it back, it was in a terrible condition. There were missing attachments, a big scratch and dent, and my warranty booklet was missing. Their customer service was terrible, and I couldn't get hold of anyone to help. However, I reached out to the Tudor team and dealt with Razia Abdul, who is the Repairs supervisor. She went above and beyond to ensure that I was happy, even though she didn't have to. She ensured that I was replaced with the new and latest HS05 Dyson Air Wrap. I appreciate her kind heart and excellent customer service. To the Arc team: you've disappointed me grossly, and I will ensure that I stain and tarnish your brand name because you definitely don't have any values or principles that you follow.
0 replies
Review Distribution
5 Star
3 (30%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (70%)