DS
Dumi S
Active since Jun 2010
8
Reviews
0
Industries
Reviews
8 reviews11 months ago
FNB is incorrectly debiting my account
FNB is incorrectly debiting my current account. I have recently became unemployed and I have personal loans with the. My insurance is paying my monthly premiums towards the personal loans however, FNB has not suspended my debit order and they are also collecting premiums from me. This means they get premiums from the both the insurance and myself. I have attempted to stop the debit order with them however, I have not been able to get assistance. I'm frustrated as we are heading towards another month end and I already know I will have to deal with the same issue.
58 replies
49 months ago
Unpaid death claim for year 2020
Death claim for year 2020 that remains unpaid. After sending all the relevant documentation, I had to do several follow-up calls to effect payment. To-date, the claim has been partly paid (some beneficiaries were paid mid March 2022 but half of the beneficiaries remains unpaid). I have made at least 4 follow up call since 19th of March 2022. Feedback is that the issue is being escalated however, to-date, no one has been able to assist, beneficiaries remains unpaid. I honestly do not know why anyone still has policies with Old Mutual. Customer service is non-existent with them nor do they feel any pity towards the claimants. I'm disgusted at the level of service and will never recommend any of relatives or friends to do business with Old Mutual.
74 replies
61 months ago
Refund from Travelstart still outstanding!!
This is follow-up review to the one I wrote last week. Still waiting for someone to get back to me. Melissa from the agency called once, I missed her call and that was it. I returned the call to no avail. Travelstart, please return my money urgently!
53 replies
62 months ago
Travelstart is PATHETIC! They refused to amend booking and refused to make a refund!
About two weeks back, we booked a car through this agency. Because the car was booked in hubby's name and the payment card was in my name, the service provider (car) advised they are unable to authorise such an arrangement. When we reached out to Travelstart to amend the booking so that the details of driver and paying card are the same, we were advised we cannot as we were supposed to do this change prior to the day. What's strange is that Travelstart accepted a booking done in this manner however, had lots of things to say after, when we requested to make amends based on what the adviser at the service provider had indicated. To-date, we have lost our money of over R 2000 on the basis that Travelstart cannot do anything. We had another car when we arrived at the airport and had to pay another R +- R 2000. I'll NEVER book anything through Travelstart, not now, not EVER!
159 replies
65 months ago
Almost 4 weeks and ABSA's National Estate Dept has not transferred my mom's late money into the estate accounto my lat
On 10 November 2020, I submitted all the required documents to the National Deceased Estate department at Absa for them to transfer funds in my mom's account into the estate account (which I shared with them). On 25 Nov, I was informed the estate account banking details were outstanding to which I resent. I have been following up with them since then, I'm told I must check again next week. I've waited for almost 4 weeks now for this to be resolved yet their turnaround time is 8 days. Appalling, to say the least!
56 replies
68 months ago
Going for 3 weeks waiting for feedback
I visited the Old Mutual branch in Port ShepstineOn the 14th of August 2020, I visited the Old Mutual branch in Port Shepstone to request for a printout for policy values to submit to court in preparation for opening my mom's estate account. The request was sent to their head office, it's going for 3 weeks, I'm still waiting. The financial Advisor in the branch - Lester Nagura, keeps saying he'll come back to me and to be frank, I'm appauled at the service or the lack thereof from Old Mutual. 3 weeks just waiting for a mere printout! Old Mutual is a DISASTER!!
53 replies
69 months ago
THEY STOLE THE DECEASED BELONGINGS
My mom who's now deceased was admitted here for 7 days in July 2020. She passed away on day 7. When we went to collect her belongings, her cellphone and her wedding ring were missing from her belongings. We have followed up with the hospital including speaking to the HOD for the respective ward, and they confirmed they could not locate these items. The staff at this hospital stole mommy's cellphone and ring. To-date, we have NOT received these back. Don't send your relatives here, they even steal belongings of the DECEASED. APPALLING!!!!!!!!!!!!!
0 replies
69 months ago
SANLAM CROOKED US ON A FUNERAL CLAIM
A month back, I claimed a funeral benefit for my mom. Claim was NOT paid in full. A portion of the money is 'missing' and was not paid at all (only God knows where this money was paid to). We've been following with the nearby branch to no avail. We are told the issue has been escalated to the seniors. It's more than a month later, issue remains unresolved. I don't need to sweat this much for a funeral claim! Oh, nearly forgot, not to mention the stinking attitude from some of the SANLAM consultants/customer service agents. SANLAM is becoming a CROOK now!
265 replies
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1 Star
8 (100%)